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call center Agent

Company:
W3R
Location:
Austin, Texas, 78727, United States
Salary:
12
Posted:
December 02, 2016
Description:

MUST BE AVAILABLE 7AM - 7PM will have staggering shifts within that time. Project will not accommodate special schedule requests

College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR

High school diploma, GED, or equivalent certification w/

Minimum 6 months of customer service or call center experience required

Minimum 1 year Microsoft Office

Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions. Assists medical providers in problem resolution, as needed. Responds to provider phone inquiries in a prompt, courteous and concise manner. Documents all provider encounters in clear and concise logs. Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management.