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Customer Service Representative

GDKN Corporation
Gainesville, Georgia, 30501, United States
February 15, 2017

4 month contract

• 40% Contact the customer or internal business partner to research and obtain supporting documentation for the dispute. Determine the root cause and reason for the dispute and work with the customer or internal business partner to resolve the issue that is preventing payment. Accurately code the reason and root cause of the dispute.

• 30% Demonstrate ownership of dispute resolution process by performing the tasks and actions within the established timeframes. Follow-up and communicate with customers and internal business partners to achieve key metrics. Escalate issues timely to appropriate contacts

• 10% Obtain BU authorization for billing adjustments and write-offs. Clear disputes in ERP by entering credit/debit memos. Create payment reports for buying groups and other external customers.

• 10% Research all exceptions and determine root cause in order to maintain metrics.

• 10% Collaborate with Accounts Receivable Analyst, Collector, customer, and Business Unit to investigate and analyze solutions to eliminate future disputes.

Education (includes formal education, certifications, accreditations, etc)

• High School Diploma or equivalent


• Minimum 1 year experience in an administrative role, prefer accounting/bookkeeping

• Ability to prioritize work, meet deadlines and act with a sense of urgency

• Strong verbal and written communication skills

• Strong attention to detail and high level of accuracy•

Technical Skills

• Basic understanding of debit and credits

• Ability to calculate blend and formula pricing

Education (includes formal education, certifications, accreditations, etc)

• Associates Degree –Finance or Business


• 5+ years experience in sales of customer service

• Demonstrated customer focus and commitment

• Strong relationship and influence skills

• Effective problem resolution skills

• Demonstrated ability to hold self and others accountable

• Excellent communication skills

• Technical Skills

• Business acumen and ability to understand profitability drivers.

• Advanced competency of oil commodity market knowledge

• Advanced Word, Excel and PowerPoint capability

• Basic database proficiency