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Assistant Manager Medical Insurance Collections - GA #3165

Company:
Anderson Recruiting Associates
Location:
Gadsden, Alabama, United States
Posted:
November 19, 2016

Posted By Premium Recruiter

Description:

Assistant Manager Medical Insurance Collections needed! Job #3165

Location: Gadsden AL

Compensation: Very Competitive

Relocation: Available

General Purpose of Job:

Works with Operations manager to oversee the daily operations and training of the Insurance Collection department, maintaining quality assurance, ensuring all clients' goal return percentages are met. Manages a staff of approximately 30 medical collectors & 3 team leads.

Requirements:

Ideal candidate will have come up through the collection agency ranks, knows how to collect & how to close. 10 plus year's collections experience required. Medical Insurance Collections experience STRONGLY preferred.

* Self-motivated with strong communication skills.

* Candidate must have a strong work ethic and a strong desire to achieve individual and team goals.

Essential Duties and Responsibilities:

* Ensure all applicable federal and state laws are followed at all times

* Provides the manager with daily feedback as to floor activities and accounts presented on dialer campaigns.

* Recommend measures to enhance performance and increase monthly collections from current levels.

* Utilize available reports to summarize information and identify trends.

* Works with operations manager to ensure good client relationships

* Participate in the interview and hiring process

* Works with operations manager to direct training, development and ongoing evaluation process of collection staff

* Works with operations manager to ensure account quality control, productivity and goal maintenance for all clients

* Participates in disciplinary issues up to and including termination of staff when necessary

* Works with operations manager to perform client analysis process bi-monthly and plan strategy to increase revenue

* Works with operations manager to plan and conduct departmental meetings

* Creates and executes contests to motivate the collections floor on a daily basis

* Monitor the key performance drivers of your collections performance business and take corrective action when required.

* Ensure that the Collections Floor performance up to acceptable standards which includes but is not limited to, calls per hour (too high or too low), money taken, calls per transaction & calls taken. This should be based off the criteria in the reports that are pulled from the collections system.

* Responsible for monitoring schedule, attendance & productivity of collectors

* Follow all office procedures to maintain integrity of company

* Open/close office ensuring safety of all associates on company property

Supervisory Responsibilities:

This position has supervisory responsibilities of Insurance collection.

Certificates / Registrations & Education:

Completion of the FDCPA and HIPAA Standards exams

High school diploma or general education degree required

Associates or Bachelor's degree preferred

Must demonstrate proficiency in personal computers, MS Office Word & Excel.

EXPERIENCE:

10 years of past experience managerial experience required and knowledge of the collection industry required, hospital insurance collections experience a plus

Knowledge of HIPAA laws and guidelines preferred; Knowledge of FDCPA & FCRA laws required.

BOTTOM-LINE REQUIREMENTS: (Candidates must answer)

1. Completion of the FDCPA and HIPAA Standards exams.

Answer:

2. High school diploma or general education degree required. Associates or Bachelor's degree preferred.

Answer:

3. 10 years of managerial experience required and knowledge of the collection industry required.

Answer:

4. Knowledge of FDCPA and FCRA laws.

Answer:

5. Hospital insurance collections experience a plus.

Answer:

Please send resume in Word format to a7zf28@job2r.com as an attachment and include salary, phone number and reference Job #3165. candidates must also provide responses to the employer's BOTTOM-LINE REQUIREMENTS