Sign in

Dayshift Japanese TSR

Company:
J-K Network Services
Location:
Taguig, National Capital Region, Philippines
Salary:
Negotiable
Posted:
November 30, 2016
Description:

Requirements:

• Japanese

• 1-3 years IT Support experience on a corporate service desk or in another technical support role

• With background in either Customer Service or as an IT Service Desk Analyst

• Ability to read and write Japanese

• Demonstrated knowledge of PC/Laptop hardware component and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active directory system administration tasks, and mobile devices

• Proficiency in Microsoft products and operating system, certifications preferred

• Familiarity with resolving remote connectivity issues

• Ability to deal with multiple priorities in a fast-paced environment is a must

• Excellent writing, communication and interpersonal skill

• Strong analytical and problem solving skill

• Strong troubleshooting skill required

Responsibilities:

• Receive and respond to user inquiries and request via telephone or email.

• Provide assistance and resolution to customer’s inquiries and technical concern.

• Correctly escalate unresolved cases to support technicians and/or groups as needed

• Contribute technical solutions to the IT knowledge base Participate in projects and initiatives as directed by the Service Desk Manager.

Location: Taguig

Schedule: Monday to Friday (Morning Shift)

Salary: Negotiable

Send your resume to a6j5z8@job2r.com or contact us at our mobile number 09369734028.

If you have some bilingual friends who might be fit for the position, you can refer them to us and earn a referral bonus for every successful candidate.