• 1-3 years IT Support experience on a corporate service desk or in another technical support role
• With background in either Customer Service or as an IT Service Desk Analyst
• Ability to read and write Japanese
• Demonstrated knowledge of PC/Laptop hardware component and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active directory system administration tasks, and mobile devices
• Proficiency in Microsoft products and operating system, certifications preferred
• Familiarity with resolving remote connectivity issues
• Ability to deal with multiple priorities in a fast-paced environment is a must
• Excellent writing, communication and interpersonal skill
• Strong analytical and problem solving skill
• Strong troubleshooting skill required
• Receive and respond to user inquiries and request via telephone or email.
• Provide assistance and resolution to customer’s inquiries and technical concern.
• Correctly escalate unresolved cases to support technicians and/or groups as needed
• Contribute technical solutions to the IT knowledge base Participate in projects and initiatives as directed by the Service Desk Manager.
Schedule: Monday to Friday (Morning Shift)
Send your resume to email@example.com or contact us at our mobile number 09369734028.
If you have some bilingual friends who might be fit for the position, you can refer them to us and earn a referral bonus for every successful candidate.
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