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Dayshift Japanese TSR

Company:
J-K Network Services
Location:
Taguig, National Capital Region, Philippines
Salary:
Negotiable
Posted:
November 08, 2017
Description:

Requirements:

• Japanese

• 1-3 years IT Support experience on a corporate service desk or in another technical support role

• With background in either Customer Service or as an IT Service Desk Analyst

• Ability to read and write Japanese

• Demonstrated knowledge of PC/Laptop hardware component and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active directory system administration tasks, and mobile devices

• Proficiency in Microsoft products and operating system, certifications preferred

• Familiarity with resolving remote connectivity issues

• Ability to deal with multiple priorities in a fast-paced environment is a must

• Excellent writing, communication and interpersonal skill

• Strong analytical and problem solving skill

• Strong troubleshooting skill required

Responsibilities:

• Receive and respond to user inquiries and request via telephone or email.

• Provide assistance and resolution to customer’s inquiries and technical concern.

• Correctly escalate unresolved cases to support technicians and/or groups as needed

• Contribute technical solutions to the IT knowledge base Participate in projects and initiatives as directed by the Service Desk Manager.

Location: Taguig

Schedule: Monday to Friday (Morning Shift)

Salary: Negotiable

Send your resume to or contact us at our mobile number 09369734028.

If you have some bilingual friends who might be fit for the position, you can refer them to us and earn a referral bonus for every successful candidate.