Named the 2013 "Fastest Growing BPO Company" in the Philippines by ICT International, The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 7,000 employees in 14 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.
The Results Associate manages Results Clients customers’ phone/web/mail queries promptly and efficiently, and in accordance with company Policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer.
DUTIES AND RESPONSIBILITIES
Uses numerous computer workstation applications to supply live responses to customers’ needs
Documents customer calls in the database system
Assists customers with functionality and basic troubleshooting of product or account issues
Assisst in resolving serious complaints and escalated calls
Maintains at a minimum, target levels of performance
Maintains up to date level of product knowledge
Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques
Must be proficient on computers. Ability to type 25 WMP or more
Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax
Articulate speech, clear and well modulated speaking voice
Superb listening, probing, negotiation and de-escalation skills needed
Must have excellent analytical and troubleshooting expertise
Must be able to accommodate a flexible schedule, as needed
Customer service or support service experience
Proficient on computers
Strong data entry skills
Excellent customer service skills
Excellent organizational skills
Ability to work in a team environment
We offer paid training, benefits after 60 and 90 days and a bonus incentive plan.
To learn more about our Galax, VA location, you can visit us online at expectgreater.com/galax or give us a call at (276) 236-1099. You can also put in an application at our office Monday-Friday from 8:30 to 5:00; we are located at 1117 E. Stuart Drive, Galax, VA 24333.
Call today and learn more!
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