- Consults with customers over the phone or via the web following client processes and procedures processing information, orders, requests, or comments in an efficient manner.
- Learns and utilizes client software and client's partners systems (primarily web-based) and sells and/or services client products according to established performance guidelines.
- Demonstrates excellent communication and computer skills.
- Establishes and develops relationships with client personnel, client partners and co-workers.
- Resolves customer problems and complaints with a sense of urgency.
- Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer.
- Follows up on contacts to ensure customer satisfaction.
- Accurately captures data and inputs to Client and Alta systems.
- Performs essential duties in a way that is consistent with client culture, philosophies, and policies in an effort to build their brand/s and sales.
At least two years of college required or completion
Fluent in any of the language(Japanese,Thai,Korean ) and English
Willing to work in shifting schedule
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