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Customer Service Manager

San Francisco, CA map
... Developed WFM processes and procedures for call center. Project Manager for WFM/IVR/Telephony upgrade. Responsible for developing training, coaching and performance evaluations for staff. Managed Monet Software WFM system procurement Designed and ... - Jun 09

Corporate Strategy, Business Intelligence, Business Operations

India, Secunderabad, Telangana map
... Provide regular solution based reports for management that measure the effectiveness of the pertinent WFM Function. Monitor the performance standards of the team against planned objectives and recommending and/or taking corrective actions. Document, ... - Jun 09

Service Project

Flourtown, PA map
... • Developed and QA Testing of 2 ASAP cartridges (LBS (WFM) Cartridge and LBS (FF) Cartridge) in Loopback and Live mode. • Support for all two cartridges. • Responsible for troubleshooting any problem with ASAP application. • End to End Testing of ... - Jun 06

Customer Service Manager

Canada, London, Ontario map
... departments with speedy resolution in times of dilemmas or issues a ffecting production or performance in general o As interdepartmental liaison, drives accountability to achieve results along with Operations, Quality, Training, WFM and IT depts. ... - May 31

Customer Service Representative, Payroll, Benefits administration

Columbia, SC map
... Expert in Microsoft Office, SharePoint, Get Paid, Human Resource Information Systems, and PeopleSoft., WFM, RTA, Yammer, and Witness Call Monitoring PROFESSIONAL EXPERIENCE Customer Engagement Specialist American Express – Columbia, South Carolina ... - May 27

Project .Net

Greensboro, NC map
... c) Code changes in .NET – WFM has a lot of interfaced .NET applications working on plethora of functionalities the major ones like – integrating external systems using XML line of communication where .NET web application servers the entry gateway to ... - May 23

Customer Service Training

Salt Lake City, UT map
... Skills: Strong organization skills, Creative problem solver, Excellent Verbal, Written and communication skills, MS Word,Excel,Powerpoint,Windows,Fast Data,Spreadsheets,Online Chat,Email,Avaya,WFM proficient,Fast learner with a large range of ... - May 20

Management Data

India, New Delhi, Delhi map
... Ability to exercise control the executed tasks with the planned activities EXPERIENCE Tech live connect -Wfm Analyst 2013 - 2014 Responsibilities -Performed data query, extraction, compilation, and reporting tasks. Managed, updated and manipulated ... - May 18

Human Resource Manager

FL map
... Work with operations, client services, WFM and training to ensure hiring standards are met. . Develop strategies to further reduce 90 day attrition. . Conduct weekly staff meetings to further develop the team and provide necessary updates. . Attend ... - May 13

Management Sales

Europe map
... to MM and SD teams on NERP processes • Resolved hundreds of end-user's NERP system and process related issues in MM, SD and WFM modules and provided assistance in understanding NERP process • Presented and Demo multiple MM and Reporting workshops in ... - May 12
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