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Customer Service Manager

India map
... Bank of America, Hyderabad (Apr 2008 – May 2011) Asst Manager-(Mortgage Loan Process/ WFM) Notable Accomplishments Promoted from Operations Team Lead to Assistant Manager in less than 3 years, leading a team of 600+ members. Received GB ... - Aug 28

Sales Management

Fountain Valley, CA map
... Including technically advanced systems, ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and WfM (Workflow Management), or even market leader SAP in enterprise solutions for companies with global marketplace. In depth ... - Aug 26

Engineer Project Manager Telecom Engineer Business Analyst

Snellville, GA map
... Verint-Witness recordings, NICE and WFM applications. Provided system design and network architecture for the migration to VOIP and SIP services. Free-Lance Telecom Consultant 2/11 to 5/11 Independent Consultant providing a host of service and ... - Aug 24

Medical Records

United States map
... SAP, WFM, WITS, Ascender, and Care Connect PROFESSIONAL EXPERIENCES Blue Shield of California/ HEDIS Coordinator 03/2015 to 05/2015 Participated in the successful implementation and completion of the 2015 HEDIS audit for Blue Shield of California. ... - Aug 03

Genesys

India, Mumbai, Maharashtra map
... at Badyal Intotech D_Net Space, 04/2007 to 04/2008 Technical Skills: Genesys: - Genesys Framework (8.0, 8.1) Inbound (Voice), Outbound, GVP (IVR), Routing, eServices, Reporting, SIP, Video, Chat, GMS, WFM, GQM, Genesys Recorder, & Media Gateways. ... - Aug 02

Results-driven Global Operations and Fortune 500 Client Management Pro

Carrollton, TX map
... Professional Experience Teleperformance, USA Dallas, TX Chief Operating Officer – Aug 2014 – Feb 2015 Total oversight of Operations, Training, WFM, Transition, Administration, BFA. Responsible for overall performance, profitability, and growth. ... - Jul 28

HR-Recruitment & Operations, Retention, BPO

India map
... Understanding of BLUE PUMPKIN (software for adherence and WFM report). Understanding of NICE Application wherein live calls of CCE’s were barged and appropriate feedback been given to the CCE’s which was taken as an initiative and implemented ... - Jul 28

HR-Recruitment & Operations Retention CSD-Telecom Operations

India map
... Understanding of BLUE PUMPKIN (software for adherence and WFM report). Understanding of NICE Application wherein live calls of CCE’s were barged and appropriate feedback been given to the CCE’s which was taken as an initiative and implemented ... - Jul 27

Hardware, Software, Audio Visual, Helpdesk,SQL, MS Office, WIndows,mac

Atlanta, GA map
... support ticketing queue's to ensure timely response Created detailed documentation on all customer interactions using WFM Continuously kept the customers informed and updated on their case status Used all available resources, including WBT's ... - Jul 26

SR.QA Analyst

Alpharetta, GA map
... Environment: Windows XP, Oracle 10g, Dot.Net, JAVA/J2EE, C++, SQL, VDRT, HP Quality Center, AS400, UNIX Servers, HTML ACSS, WFM, Vision, Windows XP, IE 8.0 Responsibilities: Develop testing strategy, test plan and test cases based on the ... - Jul 26
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