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Management Manager

Austin, TX
... As Workforce Management Director (July 2011– January 2014) of Aegis Communications, a multinational corporation: • Led department of 4 WFM Managers, 16 Forecasting and Scheduling Analysts, and 23 Real-Time/reporting analysts that forecast, schedule, ... - May 26

Project Manager Sap

California, MD
... Led a team of SAIC WFM/HCM module professionals that support Navy ERP's software implementation to Strategic Systems Programs . Educate the customer on software setup and technical requirements . Participate in customer project team meetings, ... - May 04

Team Lead

India, New Delhi, DL
... • Coordination with other departments (WFM, HR, IT, Facility, Admin etc) to resolve issues. • Scheduling Calibration calls to the Client to escalate issues and to provide feedbacks which do help to enhance the productivity. • Considering the ... - Apr 28

Manager Engineer

Pittsburgh, PA
... Nov 2013 GCP8- CWFM – Genesys System Consultant, Genesys WFM Apr 2013 GCP8- COV – Genesys System Consultant, Outbound Voice Dec 2012 GCP8-CIV – Genesys System Consultant, Inbound Voice Nov 2012 Genesys University trained/certified professional. ... - Apr 21

Technical Support

Sagamore Hills, OH
... Performed data mapping for new system conversion Workforce Management (WFM) Tables Administrator 1995-2012 Responsible for the implementation, system setup, and daily table maintenance of the workforce management (WFM) dispatching system for ... - Apr 15

Manager Customer Service

India, Suri, WB
... Achieved 30L on the S&M campaigns Dialer Manager - WFM - 8/2011 -04/2012 MIS & Reporting . Handling Outbound (Service, Sales Marketing & Collection) for Vodafone . Daily MIS report for Vodafone all CS, SM and CNC Campaigns. . Daily Real Time ... - Apr 05

Manager Quality Assurance

Titusville, FL
... Accountability for a team of 18 Rep IIs comprised of several key positions, including Floor Supervisors, • Escalation & Billing team, Training Specialists, and WFM analysts Lead Floor Supervisors and Escalation group each supporting a team of up to ... - Mar 25

Project Manager Sql Server

India, Bangalore, KA
... RESUME Name Prasanna Venkateswaran G Education Master in Computer Applications Tools & Utilities Red Prairie WMD, WFM, MOCA, Report Writer, Jasper Report, Integrator, HUB, WAFFLE, Crystal Report, INFOR Syteline, Oracle, SQL SERVER, Java Script, ... - Feb 16

team manager - wfm/mis

... Experience 01-04-2013 to Present .Team Manager, WFM / MIS, IKF Technologies Ltd. • Heading the department of WFM / MIS followed with Team leads. • Forecast, Scheduling, Reporting Analyst, Intraday Analyst • Collection and analysis and reporting of ... - Jan 28

Dedicated Workforce Analyst with 5+ years of experience

San Antonio, TX
... Regularly creates and shares "Did you know?" and "WFM Tips" communications with Specialists and WFM peers to improve accuracy and efficiencies among the teams. In addition to managing various internal WFM communications, considered a SME when it ... - Jan 15

Sales Customer Service

Kansas City, MO
... Managed efficiencies with WFM for staffing the center to meet fluctuating call demands . 2/02 - 2/03 APAC Customer Services, Waterloo, Iowa [pic] Position: Operations Manager . Managed and evaluated the Operations of client programs for Harrah's ... - 2013 Nov 06

Project Manager Customer Service

United Kingdom, London
... In-depth, hands-on experience of all versions and product suites, current to version 8.1, including eServices, IWS, SIP, Reporting, Outbound and WFM. • Hands-on approach, experienced in design and implementation of leading contact centre systems ... - 2013 Oct 28

Quality Assurance Project Manager

Bedford, TX
... for quick resolutions • Assists in the development and implementation of code released to production systems 07/07 - 10/10 WFM – Business Analyst II • Served as the liaison between the Workforce Management department and site leaders • Provided ... - 2013 Oct 19

Customer Service Sales

Mt Clemens, MI
... 2010 AFFILIATIONS Member of the National Association for Professional Women (NAPW) COMPUTER AND TECHNICAL SYSTEM SKILLS MS office Mercury Network Etrac WFM Witness ACSS Totalview IEX MTAS Rockwell VISION Remedy MARS REFERENCES AVAILABLE UPON REQUEST - 2013 Oct 19

Manager Customer Service

Denver, CO
... Oversee global resources of the WFM team to manage service levels, keep a business operational focus, deliver training initiatives and regulate fluctuation of staff as real times needs dictate. Best practices for WFM tools and workload guidelines ... - 2013 Oct 18

Looking for either a Team Lead or a SME profile.

India, New Delhi, DL
... • Coordination with other departments (WFM, HR, IT, Facility, Admin etc) to resolve issues. • Scheduling Calibration calls to the Client to escalate issues and to provide feedbacks which do help to enhance the productivity. • Considering the ... - 2013 Oct 15

Project Pvt Ltd

India, New Okhla Industrial Development Area, UP
... Industrial Electronics University: Dr Baba Saheb Ambedkar University (Aurangabad) December 1999- June 2000: Diploma in e_ADP (Pentasoft) JOB DESCRIPTION WFM, Training, MIS, Project co-ordination, Scheduling, Planning, Reporting BRIEF OF EXPERIENCE . ... - 2013 Oct 13

Engineer Project

India, Mumbai, MH
... Responsible for the WFM(Workforce management) update of my Cluster. Team Leadership Identifying the training needs from time to time for maintaining personnel competence at all levels. Projects Worked in Reliance 3G Project as Node B Installation & ... - 2013 Oct 11

Management Sales

India, Mumbai, MH
... March 2013 - Present (7 months) Pune Sale build Ites Pvt Ltd (formerly known as salesify) MIS/WFM Exe. (Mar'13 - (Finance) . Ensure timely and accurate reporting of absenteeism . Quick Book reports for forecasting . Maintaining Full time equivalent ... - 2013 Oct 10

Project Manager

India, New Delhi, DL
... • Knowledge of WFM tool for logging Complaints • Providing help online for OS Recovery in Laptop & Desktops • Guiding user in Manual installation of Drivers. • Providing Technical & Process related coaching/support to the new starters. Services Desk ... - 2013 Oct 10
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