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Customer Service Quality

India, Pune, Maharashtra
... TATA BUSINESS SUPPORT SERVICES (1st Dec’08 - 19th Mar’12) MIS/WFM Exe. (Aug’10 –19th Mar’2012) Ensure timely and accurate Process Shift Swaps and shift preferences Manage the recording and reporting of leaves Ensure timely and accurate reporting of ... - Jun 30

Customer Service Sales

Mount Pleasant, MI
... entry-level SAP positions Summary: TERP10 SAP Certified - SAP Academy, May 2015, Central Michigan University Fluent in English and Turkish (reading, speaking, and writing) Customer Services, Call Canters, Customer Insights, KPI Metrics, WFM, Sales ... - Jun 28

Management Sales

Farmington, MI
... Managed WFM and DFM budgeting. Opened new lines of business and new revenue streams by expanding into facility management and outsourcing of hard and soft services to Ford, GM, Chrysler, Toyota, International Truck, and Volvo. Generated $36 million ... - Jun 27

Project Manager Customer Service

Cumberland, RI
... Integrated Oracle, WFM, and SAP PROSYS – Franklin, MA IT Consultant Project Manager Nov 2014 – Sept 2015 Provided consulting on data collection and reports for the RI rollout. Included reports and dashboards, Provided Business direction to Sunrise, ... - Jun 24

Customer Service Management

... Drive Team adherence and manage monthly scheduling in coordination with the WFM team Manage key business metrics like SLA's, CSAT Drive Continuous Improvement in the team along with metrics improvement Generate dashboard and scorecards for the Team ... - Jun 23

Project Management

Woodstock, GA
... These projects involved technical integrations with existing ACD and WFM customer software and business resolution to maximize efficiencies when dealing with customer’s respective clients. Managed data and system migration projects for premise to ... - Jun 22

.Net Data

United States
... Proficient in using Quality Center, Team Foundation Server, and Test Manager Define the requirements for a new WFM SaaS product Build new could server in Amazon AWS and Windows Azure and migrate database and all objects to new Cloud Server. Partner ... - Jun 22

Data Software Developer

Edison, NJ
... and use to manage WFM, TT Management, SLA and preventive maintenance. Customized product modules of MAXIMO for WFM, TT and SLA manager. Designed and developed database tables, store procedure and triggers. Prepared UAT Test cases. VI.Client Name : ... - Jun 22

QA Analyst

Hawthorne, CA
... Wrote test cases for Auxiliary Application – Knowlagent, Opstel, Nice, WFM (Workforce management) etc. Developed the test cases for call center application for Clinical and MSCC (Member service call center) Line of business. Wrote the test cases for ... - Jun 22

Position as QA Lead / Sr. Software QA Analyst / UAT Coordinator

Pleasant Hill, CA
... Provided integration testing with the Merchant, Promotions, Deals and Discount Offers systems such as Ariba Buyer, Ariba Supplier, NetAce/POS, ECPD, WMS, WFM, Vision Billing System, and ACSS for cell phones, devices, calling plans, features, ... - Jun 21
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