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Customer Service Manager

India, Kolkata, West Bengal map
... Command Center Officer (Level B1 Team Leader) – (Jan’06 – May’11 ) Dept: WFM (Work Force Management) Job Responsibilities: Handling 17 processes across Mumbai and Gurgaon site with a total headcount of above 1500 agents and 100 TLs. Monitoring ... - Apr 22

Executive Management

India map
... > 18 Months worked as a WFM (Work Force Management) Executive in Aegis BPO. > 15 Months worked as a CCE (Customer Care Executive) in Aegis BPO. KEY AREA OF RESPONSIBILITIES . Publishing Hourly/Monthly Performance Report, Weekly Roster, Shrinkage, ... - Apr 18

Customer Service Sales Representative

Port Saint Lucie, FL map
... Responsible for communicating changes in document status with the Work Flow Management team (WFM). Makes recommendations for improvement by performing analysis of processes. August 2011 - October 2011 Customer Care Specialist Spherion Staffing - ... - Apr 15

Data Engineer

San Jose, CA map
... WFM(work flow management): enhance EDW for IT manufacture workflow reporting and analysis, Report migration to BOXI: Migrate all of current report systems(SSRS,Brio,cognos,BO6.5) to unify shared BOXI platform -- BO share service (BOSS). Project ... - Apr 10

Customer Service Sales

United States map
... As well as serve as SME for WFM, Service level, Order Processing and VZW Products & Services. To be a strong individual contributor and exemplify project management skills by focusing on identifying process improvements and partnering with multiple ... - Apr 08

Financial Comptroller

Philippines, Quezon City, National Capital Region map
... transactions SKILLS: • Knowledge in Accounting Softwares ( SAP, Navision and Platinum) • Bookkeeping • Computer literate (MS office, Linux Kubuntu/Ubuntu, basic trouble shooting, etc.) • Experienced in using WFM tools PERSONAL INFORMATION PROV. ... - Apr 08

Sales High School

Chicago, IL map
... store to improve overall morale and store/team performance September 2014 - Present: Overnight Grocery Production Team Member - WFM South Loop • Responsible for stocking load and working backstock product to the shelves EDUCATION: High School: Cabot ... - Apr 07

Support Software

Atlanta, GA map
... support ticketing queue's to ensure timely response • Created detailed documentation on all customer interactions using WFM • Continuously kept the customers informed and updated on their case status • Used all available resources, including WBT ... - Apr 03

Assistant Data

Boston, MA map
... Utilize time series techniques (SES,HW) to improve existing forecast feature in workforce management (WFM) application. Provide methods, quality metrics and implement algorithms upon the need of the project Apply logistic regression and SVM methods ... - Apr 01

Payroll Manager

Philippines map
... DEFINES, STANDARDIZES AND TAKES OWNERSHIP OF ALL THE OPERATION'S PROCESS FLOWS AND SOPs IN WFM (HRIS), LEAVE, T&A, PAYROLL & SEPARATION PAY MODULES) THAT ARE INDICATED OR INPUTTED AS PART OF THE AGREED SLAs AND CONSTANTLY KEEPS IT UP-TO-DATE. ... - Mar 31
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