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Genesys

India, Mumbai, Maharashtra map
... at Badyal Intotech D_Net Space, 04/2007 to 04/2008 Technical Skills: Genesys: - Genesys Framework (8.0, 8.1) Inbound (Voice), Outbound, GVP (IVR), Routing, eServices, Reporting, SIP, Video, Chat, GMS, WFM, GQM, Genesys Recorder, & Media Gateways. ... - Aug 02

Results-driven Global Operations and Fortune 500 Client Management Pro

Carrollton, TX map
... Professional Experience Teleperformance, USA Dallas, TX Chief Operating Officer – Aug 2014 – Feb 2015 Total oversight of Operations, Training, WFM, Transition, Administration, BFA. Responsible for overall performance, profitability, and growth. ... - Jul 28

HR-Recruitment & Operations, Retention, BPO

India map
... Understanding of BLUE PUMPKIN (software for adherence and WFM report). Understanding of NICE Application wherein live calls of CCE’s were barged and appropriate feedback been given to the CCE’s which was taken as an initiative and implemented ... - Jul 28

HR-Recruitment & Operations Retention CSD-Telecom Operations

India map
... Understanding of BLUE PUMPKIN (software for adherence and WFM report). Understanding of NICE Application wherein live calls of CCE’s were barged and appropriate feedback been given to the CCE’s which was taken as an initiative and implemented ... - Jul 27

Hardware, Software, Audio Visual, Helpdesk,SQL, MS Office, WIndows,mac

Atlanta, GA map
... support ticketing queue's to ensure timely response Created detailed documentation on all customer interactions using WFM Continuously kept the customers informed and updated on their case status Used all available resources, including WBT's ... - Jul 26

SR.QA Analyst

Alpharetta, GA map
... Environment: Windows XP, Oracle 10g, Dot.Net, JAVA/J2EE, C++, SQL, VDRT, HP Quality Center, AS400, UNIX Servers, HTML ACSS, WFM, Vision, Windows XP, IE 8.0 Responsibilities: Develop testing strategy, test plan and test cases based on the ... - Jul 26

Financial Comptroller

Philippines, Quezon City, National Capital Region map
... SKILLS: • Knowledge in Accounting Softwares ( Quickbooks, SAP, Navision and Platinum) • Bookkeeping • Computer literate (MS office, Linux Kubuntu/Ubuntu, basic trouble shooting, etc.) • Experienced in using WFM tools PERSONAL INFORMATION PROV. ... - Jul 25

Customer Service Manager

India map
... Managed Team size of 300 + which consisted, Asst Managers, Unit Managers and WFM analysts. Built a team that effectively supports client programs, products and services. Hiring, training, developing, motivating, coaching, evaluating and retaining ... - Jul 25

Medical Coding

Indiana, PA map
... Assigning the cases (WFM) to the associates from the workflow. Complete initial data entry of new cases. Perform the initial book-in and append additional information or documents to the case as they are received Generating queries pertaining to the ... - Jul 23

Administrative Assistant

Canada, Edmonton, Alberta map
... In the past I’ve held positions in Payroll, A/P and A/R, IT, WFM & CSR roles. While working with CSA Group, a certifying body in Canada, as a liaison between our Certified Engineers and customers. I had access and utilized highly important, private ... - Jul 17
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