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Executive Position

Miami, FL
... Technology expertise includes contact center technologies, broadband, CTI, VoIP, CRM, BI, SFA, MDM, WFM . Soft skills include executive management, strategic planning, communication, leadership and relationship management. Agile, SCRUM, and ITIL, ... - Jul 24

Management Manager

India, Bengaluru, Karnataka
... Major Accomplishments: Recipient of Going Extra Mile (GEM Award) and multiple appreciation certifications during tenure with WFM Team Managed transition twice for Regional Vendor Master and North American Vendor Master Process for IBM’S client at ... - Jul 22

Project Manager Office

Lexington, KY
... Ditech.com GMAC Mortgage Mar 2006 - Apr 2010 Workforce Management Business Analyst/Telecom System Analyst/Project Coordinator Trained and developed a workforce management (WFM) team. Developed use cases for internal systems testing and integrated ... - Jul 16

Customer Service,Office Staff,Front office executive

India, Chennai, Tamil Nadu
... * Daily basis data sharing to the team members & monitoring hourly data coverage with WFM. * Make calls to postpaid customers related service issues (Billing, Network, and Provisioning). * Escalating customer complaints to the higher level through E ... - Jul 15

Customer Service Microsoft Office

Columbus, GA
... (skilling agents), Softpay, Web Console, NCC, MMS, EConnections, Term Master Batch Log, Nice Interaction (Review Calls), IEX WFM TEACHER BRIGHT HORIZONS (ALSTON & BIRD) 11/03 09/05 ● Plan and develop programs and activities suitable for children at ... - Jul 14

Sales Manager

Atlanta, GA
... Selling all aspects of SaaS payroll/HR services from our HCM (Human Capital Management), tax solutions, health and welfare, and most recently our workforce management software known as WFM. Maintained a $2.2 million book of business while increasing ... - Jul 11

Management Project

Hillsborough Township, NJ
... Basics of WFM. IDE Eclipse Application, Web server Tomcat Operating Systems MS-DOS, Windows XP/NT/2003/2008, UNIX, Ubuntu Others Basics of scripting in Linux and basic commands of Linux, Shell Scripting PROFESSIONAL EXPERIENCE: 1.Ericsson Global ... - Jul 09

Customer Service Management

Fort Lauderdale, FL
... Assurant Specialty Property March 2012 to March 2014 • Lead Customer Service with Financial Institution clients including WFM departments overseeing forecasting, load balancing and controlling shrinkage for North America market alongside with 6 ... - Jul 08

Customer Service Manager

Eugene, OR
... Internet, Geoframe - HP Software: ACDC, WFM, Fireman, Webjet, GIRS, Lotus Notes, webex EXPERIENCE ADP - (Project Manager) 12/2013 – 02/2016 Vantage P to Q Refresh Project Management ● Responsible for following company protocol in the creation of ... - Jul 08

Customer Service Quality

India, Pune, Maharashtra
... TATA BUSINESS SUPPORT SERVICES (1st Dec’08 - 19th Mar’12) MIS/WFM Exe. (Aug’10 –19th Mar’2012) Ensure timely and accurate Process Shift Swaps and shift preferences Manage the recording and reporting of leaves Ensure timely and accurate reporting of ... - Jun 30
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