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All Skills

Customer Service Six Sigma Software Engineer Project

United States
... Certified Genesys Engineer ****** ****** **** ********* **. ***. *** Tampa, Florida 33634 ***********@*****.*** H: (813)*** **** Objective: Attain a mid level contract position in technology Professional Experience March 2003– August 2011 New Life ... - Apr 16

Management Ms Office Experience Executive Career Objective

India, Bangalore, KA
... Board SVM Inter College 2005 69.30% Allahabad PROFESSIONAL SNAPSHOT Dialer Management with over 1.6 years of experience Genesys, Drishti Hands on experience in Dialer Management Well versed with MS Office, Internet, Dialer and Genesys tools like OCM ... - Mar 22

Engineer Industrial Engineering Civil Management

Raleigh, NC
... where we conducted machine audits to ensure o that safety features were fully validated and were properly and securely in place GENESYS HEALTH SYSTEMS Grand Blanc, Michigan 04/2006 – 06/2007 Phlebotomist – Part Time Position • Performed a variety of ... - 2013 Nov 22

Customer Service Upon Request Years Experience

United States
... Microsoft Word, PowerPoint, Excel, Outlook Other Systems: ALS, RMS, Wolf, Boss, Crepp, Smart, Accurint, Filenet, Crew, Vectors IV, Genesys Mea, Epdb, Acas, Ewmp, Hlel, Crs, Autocoder, cics, Princeton, cisco, Rsbi, Rana, Jcnl, Embeon, Tevix, exc WORK ... - 2013 Nov 16

Available Upon Request Engineer Manufacturing

Newark, CA
... Correction and inclusion of additional risk assessment to the operation of Genesys HTA pFMEA after redesign. ? Wrote Process validation procedure and protocol for Genesys HTA system. ? Trouble shot variety of test fixtures to component level for ... - 2013 Nov 09

Senior IC Layout Mask Designer

Austin, TX
... 1.5 years experience using INTEL's DLS, PLE, GENESYS and GALAXY tools. 6.5 years experience using a multiple number of DRC, LVS, Methodology and Yield verification tools. Experience in digital, analog, mixed signal, high and low voltage designs. ... - 2013 Nov 07

Sales Representative Independent Experience Company

St. Louis, MO
... PROFESSIONAL EXPERIENCE Genesys/InterCall, Independent Sales Representative for Telecom Company; January 1991 – Present RESPONSIBILITIES Solicit multiple companies of different sizes with unique conference calling requirements. Create relationship ... - 2013 Nov 04

Business Intelligence, Data Analysis, Reporting, SQL

Poland, Gdynia, Pomeranian Voivodeship
... Desktop, Voice Analytics (Nice) Other - Windows, Linux, MS Office, Open Office, Genesys, MS Excel PowerPivot PERSONAL Analytical thinking SKILLS Clear and effective communication Attention to detail Creativity Quick learning Driving license cat. ... - 2013 Oct 29

Project Manager Customer Service Upon Request

United Kingdom, London
... • 17 years’ experience of Genesys – created the Genesys Certification Programme. In-depth, hands-on experience of all versions and product suites, current to version 8.1, including eServices, IWS, SIP, Reporting, Outbound and WFM. • Hands-on ... - 2013 Oct 28

Safety Management

Lenexa, KS
... GENESYS Safety Supervisor (8/08 - 1/09) . Directed safe implementation and work procedures for union metal workers (millwrights) in a contractor construction environment within various manufacturing industries. . Closely worked with all levels of ... - 2013 Oct 25

Call Center Management Sales Business Development

Union City, CA
... to partner product integrations resulting in improved product sales and customer satisfaction • Key member of the Siebel Alliance team managing global partnerships with major call center partners such as C isco, IBM, Avaya, Genesys and Nortel. ... - 2013 Oct 21

Project Manager Business Analyst Management Quality Assurance

New York, NY
... Visio, MS SQL, MS Access, MS Office Suite, MS Project, Client Server Technology, ERP (PeopleSoft, SAP, GEAC, CYBORG, GENESYS), Mainframe Technology (Cobol, CICS, zOS/MVS/ESA/VSE, JCL, TSO/ISPF, OS Utilities, Xpediter, Intertest, VSAM, SQL, DB2) ... - 2013 Oct 18

Upon Request Call Center Human Resources New York

Bronx, NY
... .Computer literate in MS Word, Office, Excel, PeopleSoft 9.0, Siebel, Kronos, Genesys, eClinicalworks 8.0, five9 & type 30+ wpm. Work History Payroll Administrator Nov 2006 - Dec 2010 Off Track Betting Corp. New York, NY .Responsible for the ... - 2013 Oct 18

2.6 years exp in Implementing Genesys products

India, Mumbai, MH
... Total experience of 2 Years 6 months in I.T industry serving telecom based projects for Genesys. . Good in understanding contact center solution and architecture. . Experience on deployment, configuration and integrating Genesys 8.0 version ... - 2013 Oct 11

Call Center Management Project Manager Sql Server

Southlake, TX
... Other Skills: Agile / Scrum Project Management, Six Sigma, Technical PMO- Development, Outsourcing Management, Avaya IP Telephony, Genesys, J2EE Platform, Scrum, Enterprise Architecture, Business Intelligence Objects, IBM HTTP Server, Apache Commons ... - 2013 Oct 07

Call Center Project Management Sql Server Technical Support

Garland, TX
... • Call routing/monitoring skills should include a working knowledge of the following systems: Genesys -IRD, ICM-PACR, Avaya IPACD. • Forecasting/scheduling and Analytical skills to include the ability to: Monitoring rep coverage, queue size and ... - 2013 Oct 06

Customer Service Sales Business Development Representative

Nashua, NH
... Adhered to CRM, business systems and activity management standards – ensuring all activity is logged accurately Follow up on all prospect white paper inquiries from website in specific territories Genesys Software Systems (, Methuen, MA ... - 2013 Oct 05

Customer Service Sales Manager Office Accounts Receivable

Kennesaw, GA
... *** Page 2 Genesys Interiors, LLC Atlanta, GA Accounts Receivable / Credit Manager 12/2004 - 09/2006 . Set-up and maintained up to date account information on companies' receivables on a portfolio with outstanding debts ranging from $2,000 - $100 ... - 2013 Oct 05

Customer Service Manager English Teacher Supervisor

Reading, PA
... Centennium Platform (Outbound calling) Meridian Database (Service center's current pulse) Genesys Solutions Platform (Both e-mails and calls) LANGUAGES English Fluent in both speech and writing. Spanish Fluent in both speech and writing (Native ... - 2013 Oct 01

Career Objective Project Sql Server Engineering College

India, MAS, TN
... Voice Technologies : Genesys GVP 8.x . CTI : Genesys Framework 8.x . Languages : C++, java, HTML (basics). . Database : MS SQL Server . Operating System : Windows XP/7/2003. Genesys Skills . GVP Installation, configuration and Integration with ... - 2013 Sep 20

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