Escalation Resumes

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Project Customer Service

Lodi, NJ map
... Responsible to call for stand up meetings with developers, business analysts and respective managers for any escalation of critical issues. Participated in team meetings, helped in preparation of presentations and helped in code walkthroughs. ... - May 26

Linux Systems Administrator / DevOps Engineer

New York, NY map
... backup schedule, and so forth.) 3/2012 – 10/2012 MegaPath 2323 Bryan Street, Suite 2100, Dallas, TX (877-***-****) Escalation Engineer (Level II) (I was a member of the customer-facing support group, assisting customers both via telephone and ... - May 26

Senior Process Executive

Philippines, Antipolo, CALABARZON map
... * Handles escalation and refunding of premiums * Ensuring the quality and accuracy of the insurance application process August 22 2012 – Dec 20 2014 - Process Executive Cognizant Technical Solutions 11thFlr. Hanston Square One San Miguel Avenue ... - May 26

Engineer Support

India map
... Working on ticketing system and escalation tickets. Mphasis an HP company Oct 2009 to Nov 2010 L2 Support Engineer Full Time Brief description of responsibilities : . Managing issues of around 2500+ Associates, Experience on Remote Desktop ... - May 26

Sr Network Engineer

India, Bengaluru, Karnataka map
... R55, R60, and R65...Etc Aug 2014 till now Designation: Sr Technical Associate, ATS (Advanced Technical Support) This team is the final escalation point for network domain with 1000 + customers spread across 10 + datacenters across the world. ... - May 26

Guest Service Agent/Night Auditor

United States map
... commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. • Became the “go-to” person for new representatives, particularly for challenging calls. • Assisted with new employee training. • Managed ... - May 25

Project Manager Customer Service

Lawrenceville, GA map
... RESOLVED PROBLEMS INDEPENDENTLY AND UNDERSTAND ESCALATION PROCEDURE NOTED IN THE WORKING WIKI AS TO DOCUMENT ACTIONS TAKEN TO RESOLVE ANY ISSUES. VPN/FIREWALL SETUP, LOAD TESTING, HTTPS PROTOCOL DEVELOPMENT, F5 BIG IP LOAD BALANCERS, TCP/IP PACKET ... - May 25

Customer Service Manager, Call Center Manager, Director Operations

Frisco, TX map
... Managed projects that included SAS70 and escalation projections and processes. . Created collaborative partnerships with departments in order to encourage a free-flow of information. Regional Service Manager - CALL CENTER (3/07- 6/08) Senior manager ... - May 25

Data Entry High School

Philippines, Batangas, CALABARZON map
... counterparts to effect: Adjustments, Write-off, Collection Resolves and/or escalates outstanding issue of accounts as per Escalation policy Submits requests with complete documentations if determined appropriate for Manual Adjustments and Refunds ... - May 25

Manager Project

Plantation, FL map
... The entire functionality is automated using Scripting, Configuration and Assignment Manager and has an escalation Hierarchy. Roles and Responsibilities: • Worked extensively in the capacity of a Business Analyst and Siebel CSW Developer. • Worked ... - May 25
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