United States
... A Phase I, Double Blind, Randomized, Placebo- Controlled, Single Dose, Dose
Escalation Study of KRN - 23 in Patients with X-Linked Hypophosphatemia A Phase II Study of TAS-109 Given by Continuous Intravenous 14 Day Infusion in patients with ...
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Mar 21
Tempe, AZ
... I am trained in verbal de-
escalation tactics as well as the initiation and follow through of physical holds. I excel in all areas of written and verbal communications with full knowledge of MS Office Suite. Professional Experience May 12- Current ...
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Mar 21
India, Mumbai, MH
... Responsible for delivery of Requirements Documents as per Client Standards Conducting training sessions for business users Prepared disaster recovery plans and organized dress rehearsals Prepared support model and
escalation procedure for users to ...
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Mar 21
Inglewood, CA
... Consistently strived for quick complaint resolution commended by management for the ability to resolve problems on the first call and avoid
escalation of issues. Exceled within a service-oriented company, demonstrating a talent for communicating ...
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Mar 21
La Jolla, CA
... Call Center
Escalation management Accomplishments Certified Help Desk Manager – (Call Center) Co-created and implement Help Desk Accreditation Program – U.S. & Canada Monitored & Reported on Corporate Compliance ISO9000 Lead Assessor, Internal ...
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Mar 18
Oklahoma City, OK
... documented and followed incident tracking system from the input of issues through resolutions, including any necessary
escalation Provide exceptional customer service in a modern support center Department of Defense, Fort Leavenworth, KS Systems ...
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Mar 18
Dallas, TX
... Hired to manage 15 staff in troubleshooting, alarm validation and investigation, proactive channel scans, ticket documentation and
escalation. Principal, Safeway Carpet Cleaner, 1995 to 2001. Provided professional cleaning services in residential ...
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Mar 18
Dallas, TX
... Hired to manage 15 staff in troubleshooting, alarm validation and investigation, proactive channel scans, ticket documentation and
escalation. Principal, Safeway Carpet Cleaner, 1995 to 2001. Provided professional cleaning services in residential ...
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Mar 18
East Meadow, NY
... 2nd Line
escalation. Dealing with technical issues raised by established 1st line support team. . Client Utilities - working with clients to build extensible and reusable utilities for bulk processing not available through core product . Ownership ...
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Mar 18
Brighton, CO
... LOVE MANAGER, PRODUCT SUPPORT Technical / Non-Technical Bilingual: English / Spanish Professional Strengths Operations Leadership ~ Pre and Post Sales Support ~ Communication ~
Escalation Support ~ SLAs Case Management ~ Customer / Vendor ...
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Mar 18
Geneva, IL
... • Provide t raining and on-site mentoring to junior team members and assist in t he
escalation and resolution of potential obstacles and issues, Cri tical Knowledge, S kills and Abili ties. • SME-level knowledge of contemporary residential servicing ...
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Mar 18
Athens, GA
... Performed cost
escalation forecasting for adjusting construction costs during project design phases and prepare budget estimates for future projects. Conferred with project managers, engineers, architects, owners, and general contractors on changes ...
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Mar 18
CA
... Provided daily tracking/status report of open calls with advance notification of potential technical
escalation requirements. Handled incoming/outgoing mail/fax/courier needs. Maintain contract/PO/quote files and necessary databases. Maintain ...
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Mar 15
Depew, NY
... commended by supervisor for the ability to resolve problems on the first call and avoid
escalation of issues. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. ...
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Mar 15
Boerne, TX
... Instructional Facilities (MIF 1&2, 5) Camp Bullis, Medical Education Training Camp (METC) base projects • Lead team on cost
escalation & local cost valuation projections for updated cost/estimates analysis for local, state, US and global impact on ...
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Mar 15
United States Air Force Academy
... Responsible for capital acquisition, resource allocation, reduction in force efforts,
escalation management, resulting in 15% cost savings. . Utilized key metrics to identify areas of improvement in business operations and service delivery. Senior ...
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Mar 15
Canada, Richmond Hill, ON
... Received unforeseen shortages in demand from customers and monitored the process to ensure appropriate resolution and/or
escalation of issues, which may include: ECO (Engineering Change Order) activities; NCNR (Non-Cancellable/ Non-Returnable) part ...
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Mar 14
Queens Village, NY
... Identify and resolve issues concerning the Epic System Act as a point of
escalation contact New York University- Langone Medical Center, New York, NY July 16, 2012- Dec. 11, 2012 Epic Credential Trainer- OPTIME Application As a Credentialed Trainers ...
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Mar 14
Queens Village, NY
... Identify and resolve issues concerning the Epic System Act as a point of
escalation contact New York University- Langone Medical Center, New York, NY July 16, 2012- Dec. 11, 2012 Epic Credential Trainer- OPTIME Application As a Credentialed Trainers ...
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Mar 14
Milwaukee, WI
... • Prepare budget, schedule and business case for new and modified product • Solve project related problems using an
escalation process with risk analysis, until the solution has been obtained. • Initiate and lead continuous improvement efforts ...
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Mar 14
