Escalation Resumes

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Customer Service Technician

Dallas, TX map
... Identify HP printer problems, fix, replace parts and determine escalation, if necessary, is needed 2/2011- 2/2013 Dell Services Plano, TX Service Desk Support Agent Software / hardware troubleshooting (primarily Windows 7 / Windows Server and Citrix ... - Jul 30

Sales Engineer

Columbus, OH map
... Installed and provision wireless access points and wireless LAN controllers Installed and configured Linksys firewall cable modems Acted as escalation point for troubleshooting WLAN incidents Monitored performance of all network equipment to ensure ... - Jul 30

Windows/VMware Systems Engineer, HP/Dell servers, Citrix Xendesktop

Union, NJ map
... Served as escalation point for Help Desk and issues. Maintained and supported NYC hub data center. Resolved or escalated problem tickets, incidents, and projects related to complex Server 2k3/2k8 AD domain Monitored and troubleshooted Data Protector ... - Jul 30

Project Management

United States map
... provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and encourage risk-taking behavior to maximize business benefit Foster Soft, Kensington, MD IT Program Manager/Advisor Dec. ... - Jul 30

Product Manager

Montgomery County, PA map
... on industry best practices Contributed to producing the product roadmap for treasury banking clients Functioned as an escalation point for client support issues Senior Project Manager at Merck May 2011 to January 2012 avVenta Worldwide, North ... - Jul 30

Customer Service Manager

Houston, TX map
... Dispatch follow up in timing and closure or escalation tickets monitored all global issues on systems / applications, database, intranet, etc. Worked on backup, restores, LAN and WAN connectivity, and Blackberry troubleshooting. worked on Windows ... - Jul 30

Active Directory Manager

Seattle, WA map
... Analysis of server Events & Log files.) Escalating all the major and minor events to respective Application Admin as per the Priority of the incident (For Internal and External Escalation contacts.) Successfully completed the activity for Security ... - Jul 30

Manager Project, Windows System Engineer, Active directory Administrat

Redmond, WA map
... Analysis of server Events & Log files.) Escalating all the major and minor events to respective Application Admin as per the Priority of the incident (For Internal and External Escalation contacts.) Successfully completed the activity for Security ... - Jul 30

Engineer Security

Denver, CO map
... Security administrator for server operations Systems administrator Tier 3 support: Escalation, troubleshooting, and problem resolution. Requirements, planning, design, implementing, and all ongoing administration of the Manageability toolset SQL ... - Jul 29

Java Developer

Covina, CA map
... Developed Utilities for respective action in the flow (grievance registration, escalation etc.) and for SMS Unhappy. Written Stored Procedures and User Defined functions to perform all DML operations. Worked with Session Management using Cookies. ... - Jul 29
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