Escalation Resumes

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Customer Service Sales Associate

Marysville, OH map
... Employ tactics of de-escalation to assist consumers in emotional stabilization. Shippensburg University Student Research Conference, April-2013 • Conducted an oral presentation at the annual student research conference on campus. • Highlighted the ... - Feb 01

Customer Service Help Desk

Snellville, GA map
... • RLPROFESSIONAL SERVICES Atlanta, GA Help Desk Technician, 2012 to 2013 Partnered with Tier II and Tier III help desk peers based in the US, India and Brazil to • resolve complex problems that required escalation. Provided detailed descriptions of ... - Feb 01

Finance and accounts

India map
... Responsible for escalations and prepare RCA for escalation and discuss with client on control measures. Good experience in F & A migration as well as in transition. Strong understanding of overseas client infrastructure and MNC culture. Ability to ... - Feb 01

Accounting Manager

Malaysia map
... - Assign task, monitor workload, supervise and lead the team - Coach, guide and review less-experienced staff’s work done - Coordinate and share information and expertise among team members - Timely escalation of issues and adjustments to managers ... - Feb 01

Sales Manager

Detroit, MI map
... Effectively listen to customers to determine escalation, or closure of auto claims. Establish dealer services interaction. Legal BRC Dept. Relationship Manager- JP Morgan Chase Bank- Huntington Woods, MI 10/2011 to 3/2013 Position required high ... - Jan 31

Service Delivery Management

Newport, NC map
... storage support for a volatile service delivery tower with numerous customer satisfaction issues • Drove engagement and escalation of IBM resources for required upgrades resulting in a dramatic upswing in SLA achievement and Customer Satisfaction ... - Jan 31

Messaging Systems Administrator

Avondale Estates, GA map
... Responsible for design, testing, deploy and support of messaging projects and providing senior direction, escalation, coaching and leadership for the team. . Provide information technology (IT) change management for ongoing projects; responsible for ... - Jan 31

Help Desk Analyst

Bloomington, IL map
... September 2005-December 2005 DirecTV Corporate Office Elsegundo, CA Unix/Linux Administrator Responsible for day-to-day operations and supported the launching of new products Performed tier 2 escalation support Supported large-scale computer systems ... - Jan 31

Peoplesoft end user analysis

Riverview, FL map
... tax elections and EFT(direct deposit) troubleshooting and reconciliation Health benefit processing, troubleshooting and escalation resolution in PeS ben admin and CRM Adhoc reporting in PeS and excel via query or other methodology Direct contact for ... - Jan 31

Customer Service Project Manager

India map
... Project Operation Executive: V Handling escalation in North & South location and resolve the issues. V Responsible for Corporate Customer Satisfaction. V Customer meeting & Renewal. V Analyzing different report and to take corrective action where ... - Jan 31
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