Escalation Resumes

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Management Maintenance

Montgomery, TX map
... served as liaison for problem solving and escalation. • Managed Work Orders in Maximo, and ensured proper creation, planning, update and closure of Work Orders. 2 • Administered use of IB M Maximo 6 & 7, and configured custom Maximo applications. • ... - Mar 30

Maintenance Management

Tampa, FL map
... Realizing an annual savings of $400,000 through contract negotiations Successfully upgrading from Exchange 2003 to Exchange 2007 Career 06/11/2012 – Present, Verizon/Terremark, Cary North Carolina Windows Escalation Engineer Tier II History Work ... - Mar 29

Operations Service Project Management

Mocksville, NC map
... Serve as an escalation point for critical situations and technical issues to ensure proper focus communication, timely resolution and relationship management. . Manage and direct profitability in line with service revenue targets and budget ... - Mar 29

Desktop Support Tech

Addison, TX map
... and reporting needs • Case Escalation: Checks for newly escalated cases to their group regularly throughout the day and follows current Service Level Agreement (SLA) guidelines for the first and subsequent actions until the case is resolved. ... - Mar 29

Active Directory Software

Addison, TX map
... and reporting needs • Case Escalation: Checks for newly escalated cases to their group regularly throughout the day and follows current Service Level Agreement (SLA) guidelines for the first and subsequent actions until the case is resolved. ... - Mar 29

Management Support

Philippines, National Capital Region map
... and other TCCC Bottler Group adjacent domain Served as final escalation level before vendor, pervasive and global/region- wide impact incidents and problems Direct relationship with IBM and RIM for feature/function issues as well as outstanding ... - Mar 29

Management Clinical

India map
... Adhere to communication and risk /issue escalation pathways . Ensure adherence to productivity and quality targets . Contribute to process improvements . Tools Knowledge: . Clinical Data Management System: Oracle Clinical 4.6 . Data bases : Oracle 9 ... - Mar 29

Manager Management

Iowa City, IA map
... Design and document Escalation Matrix. • Installing new Software, monitoring the system, troubleshooting, maintaining local documentation, adding security and helping the users. • Familiar with Change Management Process. Worked in BMC Remedy, CA ... - Mar 28

Project Manager Service

Dracut, MA map
... STANDARDS FOR THE SUCCESS OF IT OPERATIONAL FUNCTIONS SUCH AS APPLICATION DEPLOYMENTS, VENDOR RELATIONS, RFP/RFI'S, HELP DESK, SLA'S (SERVICE LEVEL AGREEMENTS), ESCALATION PROCEDURES, (SECURITY) VIRUS/VULNERABILITY RESPONSE, AND SOX/GXP COMPLIANCE. ... - Mar 28

Active Directory Engineer

United States map
... to KP account • Troubleshoot BigFix issues as related to patching and reboot schedules • Assist at senior level of escalation tickets • Project planning and coordination of new initiatives with in the account • Develop new strategies to enhance ... - Mar 28
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