Escalation Resumes

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Data Entry Manager

Plano, TX
... De-escalation reasonableness or potential fraud/misrepresentation and escalate to next level manager. Document and maintain all incoming and outgoing collection efforts in accordance with Fair Debt Collections Act (FDCPA). Determine debtor’s ... - Jul 23

Information Technology Manager

South Africa, Johannesburg, GP
... and make follow ups Report and create incidents for faulty ATM’s to the relevant person(s) Resolving client queries regarding any errors occurring on the system Monitoring company’s entire network and escalation to the relevant person and to Telkom. ... - Jul 23

Customer Service Technical Support

Atlanta, GA
... This is a supervisory role acting taking escalated calls from Tier I level Technical Support agents in a call center environment requiring de-escalation. Use of Bomgar, remote software tool on routine basis. Consistently sold the Applecare ... - Jul 23

Hadoop Administrator

Plano, TX
... Setting up automated 24x7 monitoring and escalation infrastructure for Hadoop cluster using Nagios and Ganglia. Analyzing the clients existing Hadoop infrastructure and understand the performance bottlenecks and provide the performance tuning ... - Jul 22

Electrical Engineer Technical Support

India, Tamil Nadu
... Planned the process of troubleshooting, safety measures, data escalation and observation of system operations to ensure compliance. Researched new methodologies and developed new procedures to apply principles of electrical theories to the projects. ... - Jul 22

SharePoint Business Analyst

Annandale, VA
... was escalation point-of-contact for all issues with delivery Conducted research for inquiries from internal and external stakeholders. Maintained all FAA required evidence Managed and maintained external and internal access to the portal. HOPS/HAMP ... - Jul 22

Customer Service Manager

Duluth, GA
... al/Independent Exchange Carriers to provide daily/proactive maintenance, testing, and escalation of all DS0, T1, T3, and DS3’s.(ALCATEL-LUCENT LTE,UMTS,NOKIA,GSM,GPRS,) Give continual callout/update assistance 24x7 throughout the National Network. ... - Jul 22

Customer Service Technician

Lawrenceville, GA
... Communicates effectively with managers, customers and vendors on escalation status. Manages technical workload and engage senior technicians and management as appropriate. Maintains a solid working relationship, including collaborative technical ... - Jul 22

Management Manager

New Richmond, WI
... Key Escalation point within the Copilot team for all customer issues Manager On Call in a scheduled rotation for afterhours escalations Experienced with facilitating Level 1 through 4 technical escalations Inteliquent Minneapolis, MN Operations ... - Jul 22

My Resume

Silver Spring, MD
... for the local workstation • Assist with on boarding of new users • Report issues to the Service Desk for escalation such as site connectivity outage • Manage PC setup and deployment for new employees using standard hardware, images and software ... - Jul 22
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