Escalation Resumes

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Management Customer Service

Grapevine, TX map
... Perform proper escalation procedures for all system errors, debug and resolve system abends. Perform Production MQ and Endeavor move functions for incoming and outgoing files. Produce Daily reporting of billing cycle performance statistics to ... - Oct 05

Manager Project

New York, NY map
... Monitored change requests, dealt with escalation, and supported release management. Was accountable for operation and sustainability of agency Referral and Clinical systems, as well as, Electronic MD Order processing. Responsible for design and ... - Oct 05

Manager Software Engineer

Rochester, NY map
... Escalation point for technical solutions in Call Center lab. Parity Americas/Kenda Systems, Rochester, NY 2005-2006 IT Manager/IT Support Managed Corporate network from 4 regional office (NYC, Atlanta, Rochester, Hopewell Junction) Managed ... - Oct 05

Quality Assurance Customer Service

Union City, CA map
... ●Maintain an open dialog with the production team to ensure appropriate defect escalation. Disney Interactive, Palo Alto, CA Quality Assurance Lead Tester June 2013 –October 2014 (Contract) ●Worked with Producers, Project Managers, and various team ... - Oct 05

Technical Support Software

Des Moines, IA map
... Assist in trouble ticket escalation and troubleshooting involving Virtual Machine OS issues, software installs, and Citrix related problems. Complete special projects assigned by team leader. Advantage Group Associates, Inc. Pleasant Hill, IA Tech ... - Oct 05

Customer Service Assistant

New York, NY map
... Primary point person for any trade break related issues that required escalation. Served as the primary client contact for trade confirmation and settlement issues in the US market. Generated and reconciled daily trade fail reports for clients and ... - Oct 05

Management Project QA

Cincinnati, OH map
... - Evaluate metrics and key performance indicators that serve as escalation points for risks. - Provide guidance and Subject Matter Expertise around Quality methodologies and practices. - Champion for the defect management process using Jira and HP ... - Oct 05

Manager Customer Service

Visalia, CA map
... Repair Reverse Logistics and Distribution Responsible for the program(s) return/repair, Call Center and Escalation Process for the reverse Logistics repair of electronic equipment, laptop computers, printers, and cell phones for the Americas. ... - Oct 05

English School

India, New Delhi, Delhi map
... JYOTIRUPA SARMA E-mail – Mobile - 985******* CAREER OBJECTIVE: To develop my career as a Freelance Writer that leads to further escalation in my professional skills along with personal satisfaction by applying those skills ... - Oct 05

Engineer Support

India, Tamil Nadu map
... •Working on ticketing system and escalation tickets. Mphasis an HP company Oct 2009 to Nov 2010 L2 Support Engineer Full Time Brief description of responsibilities : Managing issues of around 2500+ Associates, Experience on Remote Desktop ... - Oct 05
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