Escalation Resumes

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Network Security engineer

Atlanta, GA map
... Act as an escalation point for the team and assist with responding to Information Security Incidents. Coordinating with and updating the EMRT [Event Management and Response Team] as needed. Create, measure, analyse, and present reports to management ... - Apr 19

Mental Health and Substance Abuse counseling, evaluator/intake

Herrin, IL map
... I actively use my listening skills, empathy, compassion, de-escalation skills, motivating and coaching. Afiliations Registered Mental Health Counselor American Counseling Association (ACA), Canadian Psychological Association (CPA) CHI Sigma Iota ... - Apr 18

Support Application

India, Ambavaram, Andhra Pradesh map
... to make the job successful Involved in analyzing the issues, reporting to the DEV Team for the fixes Monitoring tickets and escalation JP Morgan Jan 2015 to Till Date Hyderabad, India JavaDevloper, ETicketing Description: E-Ticket system will be ... - Apr 18

Application Analyst

United States map
... * Liaised with affected users, other IT support teams, business areas and third parties in the investigation, resolution and escalation to ensure that SLAs were met. * Provided support out of normal office hours and rotation of on-call schedule. * ... - Apr 18

IT Helpdesk Support

Philippines, National Capital Region map
... - Escalation of Incident Report through Web-based program, resolution and closure of trouble tickets. - Monitor Incident Report for tickets assigned to the queue and process security vulnerabilities and other bugs improving the usability and ... - Apr 18

Technical Network

Lithonia, GA map
... • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. • Exceeded issue-resolution targets and achieved exemplary customer satisfaction ... - Apr 18

Project Management

San Francisco, CA map
... Responsible for time escalation of quality /project issues to supervisor and senior management. . Managed the projects issue and resolve to the satisfaction of customer. Enterprise Technologies Solution - PeopleSoft Trainer 03/03 - 10/04 . Conducted ... - Apr 18

Support Application

India map
... to make the job successful Involved in analyzing the issues, reporting to the DEV Team for the fixes Monitoring tickets and escalation JP Morgan Jan 2015 to Till Date Hyderabad, India JavaDevloper, ETicketing Description: E-Ticket system will be ... - Apr 18

Engineer Technical Support

Linden, NJ map
... Point of escalation for field/project engineering to document, diagnose and resolve issues with implementing projects. Create technical bulletins to serve as job aids and expand the SharePoint knowledge base for better handling of support issues. ... - Apr 17

Data Project Manager

India, Ambavaram, Andhra Pradesh map
... Problem logging, reporting and escalation to other IT development teams, as the case may be. Involved Major Tasks & Achievements . Created Several SOP's in Business Standards for Team Process Guidance and Rewarded as value Adder. . Worked in ... - Apr 17
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