Escalation Resumes

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B.E. In Instrumentation Engineering

India, Mumbai, Maharashtra map
... Ensuring proper escalation procedures are followed by escalating the issues to the right dept. and taking full ownership of the issue to achieve a satisfactory conclusion. Identifying areas where additional support is required to resolve an issue, ... - Mar 01

Linux Sever administration,Datacenter mangement,System administartion

India map
... center management : Racks, Network/devices, Servers, EMC storage, • Leased lines, Remote access etc Troubleshooting: Escalation Level 2 OS, All applications, Server H/w, • Network Implemented and managing Fine tune monitoring systems like Zenoss, ... - Mar 01

Manager Customer

Louisville, KY map
... EXPERIENCE: March 2000 Cisco Systems To Louisville, Kentucky Present 2007-Present Senior Manager, Cloud and Virtualization Group Effectively and efficiently directed the global customer support and escalation team for the Cisco Prime Suite of ... - Feb 28

Project Management, Program Management, Portfolio Management, PMO

Trenton, NJ map
... Facilitate interactions between QA and the CIO in an established escalation process . Communicate project status and metrics to the stakeholders . Manage strategic financial decisions regarding investment of CAPEX and OPEX . Discuss and secure ... - Feb 28

I.T. Support Specialist

Lawrenceville, GA map
... * Utilizes correct escalation procedures on all irresolvable issues outside the range of his/her expertise * Reviews all technical information pertaining to supported products, including new and updated information as it becomes available COUSINS ... - Feb 28

Mainframe Support

Flower Mound, TX map
... Informed upper management and/or support areas of significant errors (loss of a system, service levels to be missed, etc.) via Escalation Procedures and problem recording via GWI. Provided technical support and guidance during problem determination ... - Feb 28

Oracle DBA / SA / SE

United States map
... Issue troubleshooting, resolution documents, and escalation with business and dev teams. Environment: Windows 2003 Server, Oracle RDBMS 9.2.0.8.0 and 10gR4 Standard Edition on Windows Server, Commvault Enterprise Backup solution w/RMAN API, OEM ... - Feb 28

Director Of IT

New York, NY map
... > Reviewed and developed departmental escalation procedures within the support groups to ensure minimal downtime. > Spearheaded new approaches in reducing the abandonment rate of calls benchmarked at 3-5% against corporate accounts. > Established ... - Feb 28

Customer Service Sales

United States map
... • Handles escalation issues affecting the campaign. • Makes process recommendations, scripting changes and other management procedures to ensure campaign profitability. • Ensures that proper processes and documentation are followed and accomplished ... - Feb 28

Oracle ADF, Java

India, Bengaluru, Karnataka map
... Environment: Java, JSP, J2EE, JavaScript, Open Text (CMS), HTML, CSS, VSS Promise Reporting (Thames Water) Location : Hyderabad Promising Report Tracking System is to implement an effective tracking, reporting and escalation mechanism for Promise ... - Feb 28
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