Bagong Katipunan, 1600, Philippines
... ● Assist WFM in solving any SLA issues. Provides feedback on forecasting, scheduling and staffing. Creates break/lunch schedule for chat and inbound/outbound call team. ● Created process document for inbound and outbound calls. ● Handles escalations ...
- Feb 15
Duluth, GA
... Quick Book Problem-solving and conflict resolution skills Multiple systems knowledge (ECPD, ACSS, WFM) Strong mathematical and statistical skills Knowledge/experience in a high-volume production environment Knowledge /experience with SAP software.
- Feb 14
Bunker Hill, WV
... SALES EXECUTIVE (REMOTE) KRONOS INC/UKG 12.2017 – 11.2020 • Prospected, qualified account opportunities for IT software cloud/SaaS solutions for human capital management (HCM) and workforce management (WFM). • Developed pipeline of new opportunities ...
- Feb 13
San Rafael, CA, 94901
... Verint Impact 360, Forecasting and Scheduling, Desktop & Process Analytics WFM. Call Ticket logs: ServiceNow, Salesforce, HEAT, Remedy, and McAfee Helpdesk. Mobile Devices iPad, iPhone, MacBook Pro, Android tablet and phone; Myfi wireless hub. ...
- Feb 11
Prangins, Vaud, Switzerland
... Genesys v5 CTI (Computer & Telephony integration foundation) Calabrio Training Center Certificate “Calabrio One” QM/WFM Learning Tree International Schools Certificate UNIX Hand on training Nestscopeme Training Center Certificate Cisco CCNA ...
- Feb 11
Indianapolis, IN
... Communicate effective program/policy updates that can impact the entire team or program as whole Submit IT issues/system issues to WFM so that agent schedules are update to reflect the correct issues Meet with Leadership Team (Sup Huddles) daily and ...
- Feb 09
McKinney, TX
... ● Understood Legacy system and designed Workbooks for Payroll, Benefits & WFM for Configuration ● Worked with conversion teams to create XML documents to import HR, Payroll & benefits data as per day force data format using SFTP via File Zillah tool ...
- Feb 08
Mount Holly, NC
Denise Dunlap **** ****** ***** ***** Charlotte, NC 28214 704-***-**** Education Bachelor of Science in Economics and Finance Bellevue University Skills • Vendor Management • OTM Systems • Microsoft Office Suite • SAP • WFM • LOGIS • Process ...
- Feb 06
Grand Prairie, TX
... Williams-Sonoma INC In-office The Colony, TX October 2023 – January 2024 Payroll Specialist Temporary Accurate and timely processing of payroll using UKG and Kronos/WFM time and labor systems Respond to frequent and urgent requests for information ...
- Feb 06
Placentia, CA
... and SAAS platforms (Azure, DevOps, Azure SQL, GIT, ADF, Data Bricks, Azure APIs.) oOver 10 + years of CRM (Customer Relations Management) experience with include Call Routing, Phone Recording, Work Force Management (WFM) and Call Center Reports. ...
- Feb 06