Las Vegas, NV
... Genesys Pure Cloud-ACD Cloud base routing interface-chat, voice, email and text. Agent call set up, standard, skills and Bullseye Routing. RSA Secure ID Token Deployment, policy implementation and both token and access inventory Management, Software ...
- Feb 15
Waco, TX
... ●Utilized MS – Word, Excel, Access, Outlook, Lotus Notes JD Edwards and an internal program called Genesys. This was an AS400 based system. Education Ridgewood High School – West Lafayette, OH, Diploma 1980 Kent State University – New Philadelphia, ...
- Feb 15
Upper Marlboro, MD
... Service Now ticketing system Genesys cloud services for Call center (helpdesk support and dispatch). Papercut account tracking software for multifunction devices. Nuance eCopy scanning solutions for multifunction devices. Microsoft Teams Microsoft ...
- Feb 15
Rancho Cucamonga, CA, 91730
... Current Applications, Platforms, and Languages Latest Oracle Databases and SQL Queries Microsoft SQL Server (Transact-SQL) Microsoft 365 Applications Genesys (GCXI) telephony metrics Alvaria EWFM databases MyVitals (Employee coaching and Performance ...
- Feb 13
Westminster, MD
... III, 07/2006-02/2013 ● Ability to multi-task efficiently across multiple software programs on a daily basis including but not limited to: Oracle, GetPaid, Service Channel, Salesforce, Workday, Microsoft Office and Teams, Power Bi, and Genesys. ...
- Feb 13
Indianapolis, IN
... Hematospin 1400 Micro hematocrit reader Centrifuge KBR-027 Blood roller mixer KW-201 High precision water bath Neubauer Counting Chamber LIMS systems Genesys hospital management systems MISAS hospital management system Biochemistry: Working across ...
- Feb 13
Chicago, IL
... X Google Analytics Suite, Live Chat, NLP Tools, Ada, Nuance, Slack, SharePoint, Atrium CCS (Call Center Software) Avaya and Genesys, Office 365, MS Project, Visio Education Project Management Institute PMI PMBOK Certification 2011 Columbia College ...
- Feb 12
Prangins, Vaud, Switzerland
... SCP Media gateways SS7/C7 network signaling Avaya Technical University Certificate Avaya Media gateways Telephony systems Genesys Technical University Certificate Genesys v5 CTI (Computer & Telephony integration foundation) Calabrio Training Center ...
- Feb 11
Washington, DC
... Genesys, Washington DC Sr. Digital Enterprise Sales Executive July 2022- Oct 2022 ● Entire team, impacted by layoffs, built a pipeline of over 1.5M on a quota of 1.8M. ● Worked as a Sr. Digital Enterprise Account Executive to partner with our CX ...
- Feb 10
Castle Rock, CO
... Technology Lead -- Infosys Ltd., Castle Rock, CO (Oct 2020 – Jun 2022) Led technology initiatives, solved challenging problems, and contributed to the success of the clients– Genesys Telecommunications Laboratories and Aerojet Rocketdyne. Technical ...
- Feb 08