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Columbus, OH, 43202
... append to increase successful call rate Developed & delivered training to support high productivity cross trained/cross functional blended inbound/outbound queue Implemented AVAYA call center technologies to enable monitoring of phone queues, silent ...
- 2010 Mar 09
Powell, OH, 43065
... Consulted with Governor’s cabinet members about business and technical issues to ensure project control methods were managed accordingly Managed projects for a team of diverse business and technical resources to ensure reliable delivery of wireless ...
- 2010 Mar 09
Columbus, OH, 43213
... Advised cabinet level official & senior staff on FLSA, civil service laws & collective bargaining; Developed plan for organizational improvement of personnel; Independently handled labor relations functions, responded to grievances, worked ...
- 2010 Mar 09
Powell, OH, 43065
... Responsible for multi-site, 125-seat blended call center with focus on customer retention and loyalty; managed B2C/B2C customers and 2 outsourced vendors. Negotiated vendor contracts. Managed key metrics. o Budget responsibility for $5.3MM; managed ...
- 2010 Mar 09
Pickerington, OH, 43147
... NetJets Rebranding Team, Business Continuity Plan, Exclusive Experience Program, Emergency Response Program, United Way Cabinet and other Operational Teams • Developed Intern Program for Sales and Marketing • Presented and acted as guide on ...
- 2010 Mar 09
Columbus, OH, 43201
... Maintains training program for all existing and future stores including, but not limited to committed training, blended training, new store training, and assisted selling. Responsible for corporate communication regarding gondola, stock and sku ...
- 2010 Mar 09