| Resume alert | Resumes 121 - 130 of 1079 |
Project Manager Contact Center
San Antonio, TX
... Software and Hardware Knowledge and Certification Extensive knowledge of Genesys Framework 8.0 and 8.5, CME, GVP, URS, IRD, OCM, WFM, Studio environments and Verint call recording. Extensive knowledge of the following environments, ESS, ASA, System ... - 2023 Nov 10
... Software and Hardware Knowledge and Certification Extensive knowledge of Genesys Framework 8.0 and 8.5, CME, GVP, URS, IRD, OCM, WFM, Studio environments and Verint call recording. Extensive knowledge of the following environments, ESS, ASA, System ... - 2023 Nov 10
Business Administration Supply Chain
Sao Paulo, Brazil
... of the collection structuring project focusing on reduce early debt and involuntary churn • Interface with support areas of WFM, Real Time, Quality and Training, Control and Management for latent demands of the operation • Mapping opportunities and ... - 2023 Nov 09
... of the collection structuring project focusing on reduce early debt and involuntary churn • Interface with support areas of WFM, Real Time, Quality and Training, Control and Management for latent demands of the operation • Mapping opportunities and ... - 2023 Nov 09
Virtual Remote Assistant, Office Administrator, Editing
Grand Rapids, MI
... Technical Skills Office and Productivity Tools: Microsoft Office (MS) (Word, Excel, PowerPoint, Outlook, Publisher), Salesforce, Zendesk, MIDAS, Ducknowl, Familiar with ATS software, WFM software Collaboration Tools: Google Suite, Google Chat, ... - 2023 Nov 08
... Technical Skills Office and Productivity Tools: Microsoft Office (MS) (Word, Excel, PowerPoint, Outlook, Publisher), Salesforce, Zendesk, MIDAS, Ducknowl, Familiar with ATS software, WFM software Collaboration Tools: Google Suite, Google Chat, ... - 2023 Nov 08
Contact Center Level Engineer
Dallas, TX
... - Familiar with Calabrio WFM - Experience with Network based Call recording systems Professional Experience: NWN Carousel Houston, TX Sr Solution Engineer January 2018 – February 2023 - Top-level engineer responsible for voice infrastructure design, ... - 2023 Nov 08
... - Familiar with Calabrio WFM - Experience with Network based Call recording systems Professional Experience: NWN Carousel Houston, TX Sr Solution Engineer January 2018 – February 2023 - Top-level engineer responsible for voice infrastructure design, ... - 2023 Nov 08
Operations Manager Service Representative
Phoenix, AZ
... Assigned CSR’s in WFM queues to meet daily call volume. Provided daily, monthly, and annual department productivity reports to executives. Analyze data daily to identify trends that would increase revenue and reduce appointment cancellations. ... - 2023 Nov 07
... Assigned CSR’s in WFM queues to meet daily call volume. Provided daily, monthly, and annual department productivity reports to executives. Analyze data daily to identify trends that would increase revenue and reduce appointment cancellations. ... - 2023 Nov 07
Medical, Customer Service & Tax Services
Atlanta, GA
... IT service Management, detailed orientated Software Proficiency Word, Office365, Excel, PowerPoint, Outlook,Ciras, Remedy, Metasolv, WAFAC, Sales Package Web, WFM, TIRKS, SAP, SmartSheet, Zoom, NetMeeting, Jira,Service Now, Confluence, SharePoint, ... - 2023 Nov 06
... IT service Management, detailed orientated Software Proficiency Word, Office365, Excel, PowerPoint, Outlook,Ciras, Remedy, Metasolv, WAFAC, Sales Package Web, WFM, TIRKS, SAP, SmartSheet, Zoom, NetMeeting, Jira,Service Now, Confluence, SharePoint, ... - 2023 Nov 06
Sap Abap Data Migration
South Milwaukee, WI
... Worked on SAP WFM – Workforce Management Module to maintain from budgeting, scheduling, and forecasting to tracking employee time and complying with regulations using Fiori as the frontend, Odata as the connector to SAP and Backend in SAP. Good ... - 2023 Oct 30
... Worked on SAP WFM – Workforce Management Module to maintain from budgeting, scheduling, and forecasting to tracking employee time and complying with regulations using Fiori as the frontend, Odata as the connector to SAP and Backend in SAP. Good ... - 2023 Oct 30
Criminal Cash Office
Pietermaritzburg, KwaZulu-Natal, South Africa
... and ordering change of change from the bank for cashiers Cash Office Controller Duties : Actively involved in payroll Kronos and WFM Updating and editing staff Swiping daily Random spot checking of cashiers General paper work entailing paying and ... - 2023 Oct 26
... and ordering change of change from the bank for cashiers Cash Office Controller Duties : Actively involved in payroll Kronos and WFM Updating and editing staff Swiping daily Random spot checking of cashiers General paper work entailing paying and ... - 2023 Oct 26
Seasoned Technical Professional - Technical Specialist
San Francisco, CA, 94114
... Thinking Decision Making Problem Solving Creativity Public Speaking Organization Teamwork Budget Analyst Fund Manager Verint WFM Five9 Contact Center CCaas/Saas/PaaS WORK EXPERIENCE Dawkon Ranch Consulting (8/2022 – Present) Principal (Freelance IT ... - 2023 Oct 21
... Thinking Decision Making Problem Solving Creativity Public Speaking Organization Teamwork Budget Analyst Fund Manager Verint WFM Five9 Contact Center CCaas/Saas/PaaS WORK EXPERIENCE Dawkon Ranch Consulting (8/2022 – Present) Principal (Freelance IT ... - 2023 Oct 21
Process Improvement Claims Administration
Rockledge, FL
... Worked collaboratively with Work Force Management in Verint WFM tool and helped troubleshoot WFM escalations. Facilitated weekly team strategy meeting to reinforce best practices. Standardized desk-level procedures in a centralized knowledge ... - 2023 Oct 14
... Worked collaboratively with Work Force Management in Verint WFM tool and helped troubleshoot WFM escalations. Facilitated weekly team strategy meeting to reinforce best practices. Standardized desk-level procedures in a centralized knowledge ... - 2023 Oct 14