Aldie, VA
... Provide high-level customer support to remote clients using a support e-ticketing system. Possess excellent analytical and logical skills to solve technical issues. Ability to handle multiple projects and assignments simultaneously and effectively ...
- 2023 Dec 12
Newport News, VA
... 9.0, Support Desk Ticketing software, and various office productivity and email (Outlook and Exchange) software including Anti-virus and Malware tools, Remedy, Spice, GoToAssist, LOGMEIN, Bomgar, Internet Browsers, Interaction Client, SCCM, backup ...
- 2023 Dec 12
Moseley, VA
... to 09/2022 Contract: Defense Information Systems Agency (DISA) – Information Systems Engineer II, Arlington, VA •Use Remedy ticketing software for creating customer ticket requests and support team assignments for incidents and work orders •Provide ...
- 2023 Dec 12
Woodlawn, VA, 22309
... names to different Organization units (OU) and also using other Hybrid groups within Active Director Used Footprints as a ticketing system and Remedy also, to track and document all Windows 10 trouble tickets, on a daily basi Unlocked user accounts ...
- 2023 Dec 11
Reston, VA
... SERVICENOW: Service-Now is a ticketing tool based on cloud, customers will login into Service Now portal and raise the queries. SAP must send and receive the information from Service Now using HCI as a middleware. Project # 3: Client : L&T Metro ...
- 2023 Dec 11
Norfolk, VA
... flow to respond and resolve service and technical problems for customers by asking clear and specific questions.Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions ...
- 2023 Dec 10
Reston, VA
... * Experience with Trouble Ticketing system(s). * Supports end user customers via phone, remote session, and onsite for any technology issues as required. * Install, configure and test workstation hardware. Customer Service Supervisor Kohls June 2020 ...
- 2023 Dec 08
Manassas, VA
... Experience with ITSM ticketing service (JIRA, Confluence, BMC Remedy) Experience with multiple OS (Windows, Linux, MacOS, Android) Experience following AGILE/SCRUM methodology Experience with O365 tools, Active Directory, Azure, and Client ...
- 2023 Dec 06
Woodbridge, VA
... • Responded to employee inquiries and maintained weekly performance evaluations, utilizing 15Five and JIRA ticketing resource, increasing the P&C response rate. • Managed HRIS and reported updates on employee transactions to leadership, factoring ...
- 2023 Nov 30
Chesapeake, VA
... customer issues by taking direct calls from the customer or following up with the customers who had left a issue within the ticketing system Follow up with customers if tickets were not resolved on the initial diagnostics Food Lion Grocery Store ...
- 2023 Nov 29