LISA RAFFERTY

**** **** *****, ********* ** *****

Phone: 330-***-**** Cell: 330-***-**** zxzk99@r.postjobfree.com

OBJECTIVE

An administrative position utilizing my strengths in organization, oral and written communication, attention to detail, and customer service to contribute to the progress of a dynamic organization.

SUMMARY OF QUALIFICATIONS

• Ability to establish priorities, work independently, and proceed with objectives without supervision.

• Knowledge of modern office procedures and methods including telephone, email, and facsimile communications and office systems such as photocopiers and scanners.

• Computer software: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Lotus 123, Microsoft Office, and Outlook.

• Office operations and procedures: word processing and typing, spreadsheet design and preparations, PowerPoint presentation design and preparation, supply management, telephone answering, sorting and filing.

WORK EXPERIENCE

Express Systems & Parts Network 2010-2010

Administrative Assistant

• Receptionist and Customer Service.

• Created the Daily Sales Report for the Sales Representatives using Quickbooks.

• Took minutes of the Manager’s Meetings and then prepared them in Word.

• Maintained the Inventory for the Parts and Equipment.

• Prepared the brochures to go to tradeshows and to mail out to customers.

• Prepared ads for them to go into print and electronic publications.

The Roland Group, Independent Sales Representative 2004-2010

Administrative Sales Assistant

• Assists the Roland Group President by managing, organizing, scheduling, and maintaining corporate information.

• Manages corporate databases of client contact information.

• Prepares spreadsheets and presentations.

• Handles customer service for the Roland Group clients including communications and travel arrangements.

• Maintains paper and electronic files.

• Prepares large-scale corporate mailings via direct mail, facsimile and/or email.

Lawrence Victoria Insurance 2008-2009

Data Entry Specialist

• Track loans for the banks that we service.

• Customer service.

• Handled all incoming calls, routing and taking messages.

Serpentini Chevorlet, Car Dealership 2002-2003

Receptionist

• Provided administrative support for the salespeople.

• Provide customer service and assistance to the service desk.

• Handled all incoming calls, routing and taking messages, ordered supplies, and handled incoming inventory of new cars.

EDUCATION/PROFESSIONAL TRAINING

Euclid High School, Euclid OH

Cleveland Institute of Dental & Medical Assistants Medical Secretary Certificate