CAREER ACHIEVEMENT HIGHLIGHTS

Demonstrate a high level of relationship based selling and negotiation skills

Acts as the lead consultant to the Program Professional team and key Client Management contacts on strategic business objectives.

Recruit Veterans and Vocational Rehabilitation participants/placement rate 85% and retention rate at 95%

Roles of increasing responsibility as individual contributor, consultant, manager and director in project and program management leadership, training, and business process consulting.

Consult at all corporate levels to solve needs.

Direct, manage, and develop programs and resources to include people; implement program management methodologies, training, mentoring, coaching and quality reviews.

Many years of very successful program, project, and business management; Excellent planning and time management skills necessary to achieve business goals.

Communicate orally and in writing - across functions and teams, up and down the chain of command. Listen and gather customer/user inputs, simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.

Excellent with tracking system

Negotiation skills, dealing with conflict and hard to get along with people.

Broad knowledge of recruiting techniques (internet, networking, active web search etc.)

Quickly absorb technologies and applications that are new to me with the ability to apply those to day to day activities.

Recognized for strategic thinking, technical expertise, implementation abilities, and innovation while handling tough assignments and providing quality results.

Ability to work independently with minimal supervision.

Ability to identify and solve problems in a timely manner.

Demonstrate resourcefulness and initiative.

EDUCATION

MPA, Golden Gate University, San Francisco, CA

Bachelor of Arts in Psychology, University of South Florida, Tampa, FL

PROFESSIONAL EXPERIENCE

PROGRAM MANAGER, WORKTEC, JONESBORO, GA

2003 – Present

Performs day-to-day operations between the client and supplier representatives with respect to order and assignment management activities.

Support in processing and briefing on new hire employee

Organize employee appreciation functions

Serves as a liaison between business and consumer

Manage a regional team of resource professionals and their daily activities.

Develop a schedule of site visits with staff and key client contacts.

Develop and maintain strong relationships with key client contacts.

Monitor program performance through reports/analytics and act upon areas of improvement.

Manage the program process

Manage key program functions

Conduct training needs and surveys for various level of employees

Assist with identification of training requirement and resources for employee development

Conduct interview

Coach subordinates in their professional career development

ESOL INSTRUCTOR, PERRY LEARNING CENTER, JONESBORO, GA 2006 – Present

Teach ESOL courses focusing on the academic English skills, such as writing, vocabulary, reading , listening and oral presentations.

Develop and teach one section of Business for ESOL per academic year.

Advise and provide information to international students on matters of academic life and help international students get through the Admissions process.

Provide guidance to new international students in adapting to a new culture and environment and in getting through the rigors of culture shock.

Promote and market the ESOL Intensive and Non-Intensive Programs. Promotion includes mailings, researching appropriate outreach opportunities, networking with alumni and researching and developing

materials for advertising via print and Internet media, and coordinating with the office of admissions in determining marketing strategies.

Assist the Director of ESOL services in curriculum development and program evaluation.

Assist international students in locating appropriate resources for financing their education, such as the Rotary Scholarship and other opportunities.

JOB RETENTION SPECIALIST, GOODWILL INDUSTRIES, ATLANTA, GA 2000 – 2003

Provided leadership as well as job readiness classes for women and youth

Served as a liaison between businesses and consumer/employee

Supported the development of positive and respectful working relationships

Supported in processing and briefing of new hire-employee

Defined strategies, established goals and set priorities for the completion of projects, tasks and activities.

Provided leadership for all activities involving staffing, case coordination, Temporary Assistance for Needy Families, career assessment, vocational support, GED support and conferring with courts personnel to determine juvenile’s educational status.

Consults with IT on the analysis of outcomes measures for programs; policies and services targeting vocational support, job training and placement.

Developed work plans and performance evaluation criteria for all volunteers. Interviews and recommends candidates for positions within the program, hears and resolves complaints, and advises employees on career development plans and training.

Provided advocacy internal and external for Goodwill Industries Of North Georgia

Developed and implemented Job Readiness curriculum.

INSTRUCTOR, DEPARTMENT OF DEFENSE EDUCATION ACTIVITY, OKINAWA, JAPAN 1995-1999

INSTRUCTOR, DEPARTMENT OF DEFENSE EDUCATION ACTIVITY, TAEGU, KOREA 1990-1995

PROFESSIONAL DEVELOPMENT

Interpersonal Negotiations June 2011

Directors Workshop for Rehabilitation Services August 2010

Management Skills, August 2010

Effective Oral and Written Communication Skills, February 2010

Clayton Youth Leadership, Clayton County Chamber of Commerce- Co Chair 2006-2009

Teaching Adults with Learning Disabilities, May 2007

Poverty Simulation, University of Georgia, 2001 and 2007

IMPACT, Clayton County DHR, March 2006

Money Smart, FDIC, 2003

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