Customer Service Manager

Carol S. Grady

*** ********** **** • Mooresville, N.C. 28115 •704-***-**** •***********@*****.***

Summary of qualifications

Over 20 years of experience in an administrative capacity. Customer service oriented with excellent ability to develop rapport. Practiced at working in a fast paced, deadline driven environment. Practiced at evaluating and analyzing documents for accuracy and completeness. Experience in Microsoft Office and Timberline.

Employment history

Currently volunteering at Triple Cross Ranch

05/2008 - 02/2010 Overcash Electric, Inc. - Payroll Administrator/Accounts Receivable

• Process weekly multi-state payroll for up to 100 employees

• Electronic transmit of payroll and creation of direct deposit file

• Track unemployment and workman’s compensation claims

• Deposit and post payments to Accounts Receivable accounts

• Prepare invoices for monthly billings, and collections

• Operate multi-line phones

09/2005 - 05/2008 Dienst Custom Homes - Purchasing Manager

• Conduct cost analysis of building supplies and materials

• Process all purchase and work orders for up to ten jobs at a time

• Meet with new subcontractors/vendors to discuss pricing of labor and materials

• Track vendor inquiries to resolve construction issues

• Track rebate programs to insure that money is paid back to company

• Update and maintain trade all contractor agreements with 100% accuracy

11/2003 - 08/2005 G.M. Helms Construction, Inc. - Receptionist

• Accounts Payable.

• Greet customers and vendors.

• Answer multi line phone.

• Process invoices, run checks.

• Produce all change orders.

• Track warranty program to completion.

02/2000 - 11/2003 Dienst Custom Homes - Office Manager

• Greet all customers and vendors

• Answer multi-line phone for twelve employees

• Inventory and order office supplies and equipment to keep within budget

• Schedule warranty appointments for documented issues

• Deposit payables

• Maintain database of several hundred customers

Education

Mitchell Community College – completed 30 credit hours

Olympic High School – Diploma

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