Customer Service Manager
Resume:
Lesley Robinson
******.************@*****.***
SUMMARY
Personable and Proficient Administrative Professional with a “can-do” attitude and proven success working both in team environments and independently. Energetic, pro-active individual who takes initiative to generate and implement creative solutions. Demonstrated success communicating and liaising across all department levels, while discretely handling confidential information, and managing multiple priorities.
• Expertise in administration, customer relations, and project management.
• Reputation for effective time management, positive work ethic, and accuracy and attention to detail.
• Skilled in managing outside contacts to orchestrate smooth flow of operation.
• Demonstrated passion for learning new concepts and information.
• Known as the “go-to” person for information and direction.
• Effectively works independently or with a team to complete projects on schedule.
PROFESSIONAL EXPERIENCE
RIGHT MANAGEMENT AUSTIN, TX 2006 - current
Lead Office Administrator
Delivered administrative support to local and global offices. Provided development, research, customer service, logistics, and delivery. Supported staff projects and initiatives, established and maintained business processes, updated inventory, prepared business communications, and negotiated vendor contracts.
Coordinated frequent meetings and events for multiple offices, organized all logistics, selected an internal or external site, confirmed facility arrangements, managed food distribution, facilitated participant coordination, prepared materials and updated PowerPoint presentations.
Teamed with management to implement employee of the month program.
Supported sales teams with client interfacing and forecasting.
Managed local and global projects for sales team and consultants.
Achieved 95% collection rate on delinquent receivables due to timely and effective communication methods with external customers
Processed confidential HR paperwork, and maintained the office calendar.
Worked closely with local and global HR Teams to assist with notification actions.
Traveled to train new hire administrators in other office locations.
Received departmental recognition award and company monetary award.
CADA, Austin. TX 2005 - 2006
Caseworker, Non Profit Walkers and Talkers Program
Worked with non profit company to assist people that were impacted by Hurricane Katrina and Rita.
Inventoried, ordered, and distributed assistance materials and equipment to sustain people until they could get further assistance
Partnered with the United Way to assist the elderly
LESLEY ROBINSON PAGE TWO
Modele, Slidell, LA 2004-2005
Store Manager
Promoted within 5months of joining company to manage the store operations and supervise 3 staff. Managed store level operations, including staff hiring, training evaluations, and work schedules.
Requisitioned and processed orders for merchandise, supplies and services, collected fees for services, prepared deposits, and developed expense reports for budget forecasts.
Coordinated inventory control, receiving merchandising and store maintenance.
Worked directly with vendors to confirm and verify shipments
Managed all aspects of merchandising, window displays and stock.
Ensured excellence in customer service and resolved all problems at the store level.
COMPUTECH, New Orleans, Louisiana 2003 - 2005
Office Manager
Provided support to three member executive staff.
Trained and supervised new employees and volunteers.
Coordinated client and staff meetings
Maintained all daily office operations, including management of the facility, staff, and equipment
Created and maintained a database to track all equipment
Managed staff schedules and timesheets
Managed install project for the New Orleans Parish schools.
EDUCATION
Assoc., Computer Support
Louisiana Technical College, Slidell, LA
TECHNICAL SKILLS
Microsoft Word, Excel, Access, PowerPoint & Outlook Microsoft Project
Adobe Acrobat Financial Software -QuickBooks Microsoft LiveMeeting
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