CHRISTOPHER PAUL BROWN

EDUCATION: B.S.M.E. - U.S. Military Academy, West Point, N.Y. 1984

Austin Community College - Network Administration Program

EXAMS: Engineer-in-Training, Austin, Texas, April 1992

EXPERIENCE:

1/2011-10/2011, MahindraSatyam/Alfred Kärcher: Winnenden, Baden Württemburg, Germany. Technical Project Lead.

On-site technical and project lead for an off-shoring and remote IT support project between the IT department of a mid-sized German tool and product manufacturing group and an Indian IT support company. Lead the project, defined the tasks, produced a documentation package, and English-German translator. Controlled a data-center consisting of +180 actual HP servers, plus +180 Vmware virtual Win2003/2008/Linux servers to support approximately +150 different applications. Provided Level 2 support for +6000 worldwide users, multiple sites, in one large AD root-domain with several sub-domains, and a few separate AD domains. Managed the backup/storage and folders/files/rights tasks. Managed the Citrix remote access solution. Provided 24x7 monitoring of the servers and networks, help-desk, and troubleshooting. Supervised one on-site and eight off-shore team members, and worked with three independent contractors.

6/2010-9/2010, STG INC/Defense Logistics Agency: Sigonella NAS, Sicily, Italy. Systems Engineer and Technical Support.

Provided technical, IT, and administrative support to a military logistics warehouse and distribution facility in Sicily, Italy. Reworked and improved the IT support and help-desk functions. Updated inventory and documentation. Supported +80 Dell/XP workstations, various printers, and Teklogic hand-held bar code scanners and computers. Supported a workforce of +80 Italians and +12 American military. Security clearance required.

3/2010, Ronco Consulting/NATO: Kandahar AFB, Afghanistan; IT Technician.

A short trip to Kandahar AFB. Project was canceled due to construction delays.

Objectives were to rebuild a local area network, support an unclassified version of the Biometrics Automated Toolkit for security screening of the local workforce, and find a new VSAT supplier. Deployment physical, drug-test, and NATO security clearance required.

2/2007-7/2009, Google-Germany: Munich Germany; Euro IT Field Technician/Corporate Operations Engineer.

Provided quick and effective technical support to the world’s largest search engine company. Setup, installed, and configured new offices, racks, workstations, laptops, VoIP phones, printers, and special systems. First line Technical support, help-desk, and the go-to-guy for the software engineers, sales-force, administrators, guests, and users. Troubleshot and solved problems. Provided administrative, logistical, and labor support. Worked in a truly multinational company and in international locations. Supported a very large Linux distribution, Windows 2003 servers, XP laptops, desktops, Apples, and mobile devices. Supported several VTC suites. Offered feedback and used new Google products. Specified and ordered equipment. Managed inventory. Traveled extensively for new installations, build-outs, marketing events, technical meetings, and remote support. Worked on various creative and technical projects. Supervised one part-time contractor. Worked with security cameras and access control systems. Interfaced with and supported all other teams, departments, and vendors. Opened several new offices and carried every task to completion.

1/2006-10/2006, Anteon/General Dynamics IT: Amman, Jordan; Computer Engineer IV.

Provided guidance, technical support, logistical help, and assistance to the Royal Jordanian Military implementation of a large network. Setup, installed, and configured routers, servers, racks, workstations, and wireless access points and applications. Assisted, guided, educated, and trained the local technical team in all aspects of network operations. Solved other technical problems. Configured Windows 2003 servers, Active Directory, a VoIP system, created documentation, and fixed problems. An Expatriate assignment working directly with the Jordanians in the Middle East, with significant cultural, organizational, and societal differences. Created plans and suggested projects for the local technical teams.

Addition projects included improved Border Surveillance using an aerostat, mobile mast mounted cameras, and small radar units. Provided an intelligence brief during the Israeli-Hezzbolla conflict of late 2006.

6/2005-12/2005, Anteon: Hohenfels, Germany; Configuration Manager and Technical Support.

Supported a large network of 1400+ NIPERNET systems on a Windows 2003 active directory domain. Supported one classified SIPERNET network. Provided hardware support on all laptops, desktops, printers and other devices. Organized the Help-desk, network, general user support and training. Installed new equipment, and troubleshot. Ordered and installed replacement parts. Wrote and applied Ghost images, setup user profiles and rights, managed email problems. Provided help and guidance to the staff S6 Signal Officer and supported units. Worked with the local Network Support Center. Scanned the network and updated systems. Provided on-call, on-site, hands-on, and open-ended technical support. Worked with a group of Information Management Officers (IMOs) Cleaned up and organized the S6 hardware shop. Granted Top-level administrator privileges. Technical expert status and Security clearance were required.

2/2004-5/2005, MCDean/SPAWAR: Bosnia, and Kosovo; IT Systems Technician.

Supported and maintained several military Internet café’s on the MWRNet project. Installed, setup, configured, monitored, and moved VSAT satellite installations and unclassified computer networks. Installed computers, printers, Video-teleconferencing equipment, and all other hardware. Wrote, installed and modified Ghost images. Provided On-call, monitoring, and on-site duties to insure high availability, usability and reliability of systems. Assisted users, staff, and traveled to various sites. Completed the USAREUR IA/CND computer security courses I, II, and III. Setup VTC rooms and conferences. Worked with the MWR staff and local nationals. Corrected a major system flaw. Refurbished older systems for reuse, Security clearance required.

6/2003-10/2003, Kellogg, Brown & Root/Halliburton: Baghdad, Iraq; IT/Communications Technician.

Built and wired several classified and unclassified networks in Iraq. Laid-out, ran, and terminated Ethernet, fiber, and phone cables. Installed cabinets, switches, routers, printers, hubs, and computers. Installed wireless access points, clients and bridges. Helped install satellite, radio, and phone systems. Preformed desktop, laptop, user, and satellite support. Worked under extreme deadlines, poor conditions, and environments inside a war-zone. Provided logistical, labor, and administrative support. Built a 500-seat secure SCIF. Managed KBR IT and project equipment. Managed an IT warehouse. Security clearance required.

12/2002-6/2003, EMW/Sprint Inc: Tuzla, Bosnia; Lead Desktop Support Technician.

Configured and supported over 1200 desktops and laptops on three different networks (NIPRNET and SIPRNET). Installed and configured the Operating System and machines. Provided initial hardware troubleshooting. Set up baselines and configurations, created and used ghost images. On-site support included adding machines to the networks and domains, installing software, and set up various peripherals. Customized software and all other user support. Worked on classified systems. Created documentation and updated the trouble ticket system. Supported classified networks in military camps. Coached the technical team and improved the quality of service. Traveled to remote camps and on-call duties. Created, interpreted, and enforced computer security policies, classifications, and rules. Established physical, logical, and personnel security. Increased data integrity and information assurance. Secret clearance required. Lead a new desktop support team into a new contract.

12/2001-8/2002, Spherion@Dell Computer: Round Rock, Texas; Technical Support Representative.

Technical Support for premium corporate desktop computers. Troubleshot and solved hardware problems. Collected user and account information. Worked with users, help-desks, and network administrators to determine the best solutions. Dispatched technicians, parts, provided information and guidance. Supported all hardware and operating systems. Created help-desk tools. Followed and enforced corporate computer security guidelines for logical, trade-secret, financial, and all other forms of information. Routed calls to proper departments.

1/1999-3/2001, Black-Triangle: Austin, Texas; Associate Startup Partner.

Specified, built, upgraded, and configured PCs. Setup and supported Windows 98/2000/NT or Linux Workstations and Servers. Setup and configured web servers with Internet applications. Solved hardware and network problems. Made the best and most economical use of computers and components. Started coding projects. Supported, promoted, and used Linux as an alternative operating system. Tested the market for DSL high bandwidth connections. Personally funded Startup Company.

1/1998-7/1998, Graduate Student at the University of Texas at Austin ICC Institute. Masters of Science of Technology Commercialization Program and Austin Community College.

Studied technology transfer, innovation, and startups. Also studied computer networking and information science at Austin Community College. Self-funded both programs.

2/1996-9/1997, Adams Extract Company: Austin, Texas; Information Systems Manager.

Network Administrator and manager for a Windows NT network and a specialized route sales automation system consisting of 36 hand-held computers. Worked with Microsoft Office products and databases for a small family owned food manufacturing company. Troubleshot the specialized route automation system, helped the various users with applications. Dramatically improved the performance of the Data Processing Department. Solved hardware and software problems on PCs. Created training and started the search for enterprise software. Started a department budget and "Wish-list." Worked with software vendors and the major supermarket chains. Tried to move the company onto the Internet. Established the metrics and guidelines for evaluating the existing business system. On-site and odd hours user support and training.

1/1995-5/1995, Tascor/Compaq: Austin, Texas, Technical Support Representative.

Diagnosed and solved personal computer hardware problems. Worked with various computer users, different computer tools, troubleshooting techniques, and documentation to determine the problems and solutions required. Ordered parts and dispatched field technicians as necessary. Assisted other technicians, created tools, and used sensitive customer skills. Suggested improvements to help desk operations.

6/1993-9/1994, Odessa Engineering: Austin, Texas; Systems Engineer.

Responsible for the Data Acquisition and Handling Systems (DAHS) for Continuous Emission Monitors (CEMS) to measure air pollution from power-plants. Determined the monitoring and data reporting requirements according to 40 CFR parts 60 and 75, EPA monitoring plans, state permits, and client requirements. Assembled hardware and configured the control hardware of the monitoring systems. Configured the software product with the proper equations, set up the computers and networks, and completed the overall system. Managed the company's largest project consisting of 42 sites, as well as installed individual systems. Produced all configuration files, drawings, and documentation. Provided technical support and troubleshooting services. Traveled to install and calibrate systems, and also for testing, repair, and upgrades.

4/1992-5/1993, Cubix Corporation: Austin, Texas; Testing Project Manager.

Conducted source air pollution testing projects using the methods specified by 40 CFR parts 60, Appendix A. Worked with clients to determine the necessary test methods and procedures. Prepared all the necessary sampling equipment and data sheets prior to testing. Used all the testing equipment to conduct a high-quality, on-site, and real-time air emissions test. Operated and calibrated analytical instruments during test runs. Operated manual and chemical sampling systems. Performed all calculations and compiled data into a report format. Determined mass emission rates. Reviewed operating permits. Repaired equipment. Overall project manager for the quarterly monitoring program for engines, in charge of preparing quotes, scheduling, safety, and billing. Tested numerous sources and made improvements to sampling procedures. Extensive travel to industrial sites and outdoor work.

12/1991-2/1992, Corrpro Companies Inc: Austin, Texas; Engineering Technician.

Acted as an environmental consultant and protected the interests of clients. Oversaw the execution of a large underground-tank management plan. Prepared bid specifications, coordinated with contractors to schedule completion of projects. Completed all the necessary permits and reports, and worked with the proper agencies. Required the contractors to meet the terms of the contracts. Resolved on-site problems.

6/1991-11/1991, Hazcorp Environmental: Austin, Texas; Environmental Specialist.

Handled all phases of groundwater clean-up sites. Planned and performed earthmoving and construction, purchased supplies, installed and maintained all equipment for clean-up operations. Also responsible for proper sampling and waste disposal from sites.

2/1991-5/1991, Austin Fire Dept: Austin, Texas; Hazardous Materials Engineer Associate.

Responsible for the City of Austin Hazardous Materials permitting program including fire and safety inspections, plan review, and enforcement of the hazardous materials sections of the Uniform Fire Codes. Extensive contact with businesses, the public, fire, and environmental departments. Technical advisor during emergency response. Handled two waste disposal contracts for the city.

6/1990-2/1991, Internal Revenue Service: Austin, Texas; Seasonal Tax Examiner.

Examined, reconciled, and processed Income Tax returns. Preformed quality checks. Temporary Seasonal Employment.

2/1989-11/1989, Recreational Equipment Inc (REI): Austin, Texas; Warehouse and Logistics.

Opened a new high-end sporting, cycling, outdoors, clothing, and equipment store in a new and growing market. Finished the construction and installations for the initial store opening. Received shipments and stock. Managed transfers, cross-ships, and transactions. Assisted with the workshops and clinics. Ran the store's unlimited-returns program. Supported the local sales staff. Provided feedback to the corporate headquarters. Worked the buyers, category managers, advertising, distribution, and brand strategist. Provided insights into a new market segment.

12/1988-6/1990, Engineering and Computer Science Student at the University of Texas at Austin and Austin Community College.

Part-time jobs included Front Desk Staff, Income Tax Preparation, and Handyman. Self-funded student.

Military Experience: 5/1984-5/1990: First Lieutenant - Field Artillery - Nuremberg, West Germany. Battery Executive Officer, Platoon Leader, Fire Control Officer, Artillery Observer, German Translator, and other assorted duties. Special Weapons, Infantry, and Airborne Qualified. Various field exercises, schools, and training activities.

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