Manager Administrative Assistant
Resume:
ERIN HAYES
*** ******* ***** ************, **. **215
************@*****.***
Office Manager
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems.
Key Skills
Office Management
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals Report & Document Preparation
Spreadsheet & Database Creation
Accounts Payable/Receivable
Bookkeeping & Payroll Records Management
Meeting & Event Planning
Inventory Management
Expense Reduction
Experience
Allstate Insurance Company 2004 to 2011
Office Manager, 2007 to 2011
Secretary, 2005 to 2007
Office Clerk, 2004 to 2005
Repeatedly promoted during 6 year tenure with Allstate, culminating in current responsibility for coordinating all office functions and supervising a team of four administrative professionals.
Results:
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities.
Decreased office expenditures15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.
Back 2 Basics Tutorial LLC 1996 to 2004
Receptionist/Administrative Assistant
Served as executive assistant to the owner, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience.
Results:
Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 1998).
Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.
Education
D.M. Therrell High Atlanta, Ga Academic Diploma 1996
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