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IVETTE CASAL

*** *. ******** **., *-***, Alexandria, VA 22304 | C: 571-***-**** Fax: 703-***-**** | e-mail: zstf3u@r.postjobfree.com

WORK EXPERIENCE

Housing & Community Services of Northern Virginia (HCSNV) Springfield, VA

Comprehensive Housing Counselor, Bilingual Case Manager 2010-Present

Bilingual Foreclosure Prevention Counselor

Support individuals and families who are homeless or are in imminent danger of being homeless and help them develop, monitor, and evaluate goals in order to stabilize their housing situation and move towards self-sufficiency. Responsible for providing case management services to assist customers in setting up an action plan to work towards resolving barriers that enables self-sustainability. Facilitate clients with financial and community resources that will meet various client needs. Effectively communicate complex information regarding foreclosures and the alternatives to foreclosure. Work with clients who are delinquent in their mortgage payments to help them determine the best methods to prevent foreclosure. Assistance includes advocating on behalf of the client by developing and negotiating individual plans with financial institutions leading to foreclosure risk resolution such as mortgage modification or other customized plan that will mitigate the clients’ needs. Assist clients in creating and analyzing a family budget. Refer clients to appropriate resources and ensure applications for funds or assistance have been made. In charge of originating and carrying out each loan modification process through the full cycle which includes applying working knowledge of applicable mortgage and real estate laws and regulations, negotiation with financial institutions, the preparation and recording of legal documents, and closing mortgage transactions. Assemble and maintain detailed individual and confidential case files that include client information such as financial documentation required for assistance with the housing counseling program, plans developed to mitigate clients’ needs, reports and statistics used to analyze and monitor service delivery, evaluation on clients’ eligibility for loss mitigation options and other alternatives to avert foreclosure and other documentation required by state and federal entities. Develop and maintain contacts and familiarity with government, non-profit, landlords and other community-based organizations that serve the client population. Monitor clients’ progress toward meeting their housing needs or problems. Perform community outreach to educate the community about HCSNV programs and services, including state and Federal programs available for assistance Develop materials for and conduct seminars and workshops on financial literacy, budget counseling, first time homebuyer’s workshops and Foreclosure Prevention intake and counseling for the community at large. Work with HCSNV staff to develop program objectives, implementation strategies, and evaluation criteria which will refine and enhance service delivery to clients.

Banko de Propiedades San Juan, PR

Owner /Office Manager for Real Estate Office 2000 – 2008

Responsible for training and managing a team of approximately 5-8 real estate sales associates in the areas of listing properties, seeking out new business opportunities, closing the deal, and achieving the company’s revenue goals. Assisted in the development and implementation of procedures to track the real estate market trends and tailor the company’s marketing approach to improve the selling strategy. Prepared and assembled targeted media kits in order to bring awareness of the company’s services to potential customers.

CORE COMPETENCIES

Professional with over 20 years of experience in office management, team support, and customer service in real estate and non-profit | VAHC Certified Comprehensive Housing Counselor | VHDA Foreclosure Prevention Certified | NCHEC Certified in Foreclosure Intervention and Default Counseling | NEIGHBORWORKS Certified | Budget Development and Analysis | Effective Team Manager | Community Outreach | Marketing for homebuyer and foreclosure prevention education workshops | Detail Oriented | Problem Solving | Knowledgeable on mortgage lending, underwriting policies, and loan closing procedures | Excellent written and verbal communication skills | Able to efficiently organize, multitask, prioritize in a hectic and challenging environment| MS Office Suite | Fully bilingual in English & Spanish

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