customer service

JESSICA BROWN

***** *** ****** ***. * Whittier, CA 90602

562-***-**** *******@***.***

OBJECTIVE

To contribute to your companies growth through a customer service

position.

QUALIFICATIONS

* 12 years experience in the customer service and hospitality field

(3 of which, in a call center)

* Competent at interacting with various types of backgrounds and

personalities

* Active listener

* Accurate data entry

* Genuinely enjoy helping people

* Excellent telephone etiquettes

* High level of energy and enthusiasm, from the first call of the day

to the last

* Dedicated in producing smiles and satisfation to every customer and

retaining relationships

WORK EXPERIANCE

Survey interviewer, call center

2008-2011 Maritz Research, Long Beach, CA

* Performed 200+ cold calls daily while maintaining an upbeat

professional attitude

* Effectively handled difficult and diverse personalities to

successfully meet or exceed daily quotas

* Demonstrated active listening and accuracy by repeating respondent

* Earned reputation as a key player and the opportunity to be trained

on new projects

* Accurately and efficiently gathered data received into computer

Lead banquet server

2007-2010 Event People, staff agency, Long Beach, CA

* Served as right hand to management as to the performance of staff at

events and assured all staff given breaks while simultaneously

servicing guests

* In a two person team, responsible for serving a section of 40-50

guests in time-sensitive situations

* Maintained focus under pressure in high-volume situations

* Monitored guests and responded to any needs or request in a warm and

timely manner

Housekeeping, LAX Sheraton Gateway Hotel

2007-2008 Event People, staff agency, Long Beach, CA

* Ensured cart stocked with cleaning supplies, amenities and linens

before and after shift

* Cleaned assigned quota of rooms according to standards in a

timely manner

* Attentively responded to all guests needs and requests in a warm

friendly timely manner

* Reported any health or safety issues to supervisor promptly

Back office assistant

2004-2004 Super Smile Dental, San Gabriel, CA

* Ensured to clean, stock, and disinfect rooms to health and safety

guidelines

* Sterilized all instruments

* Assigned and directed patients to rooms along with charts

* Occasionally filed charts and set appointments

* Took trash out and ensured office clean at the end of day

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