Sales Customer Service

CINDY K. MOORE

Clearwater, FL *****

727-***-**** (Cell)

**.******@*****.***

CAREER FOCUS: DATA COMPILATION & REPORTING, CONTRACT ANALYSIS

PROFESSIONAL EXPERIENCE

Brighthouse Networks

Contract Support Coordinator

Received and processed all sales paperwork for commercial business orders of high speed data internet and intranet.

Maintained spreadsheet and database tracking of all paperwork, including data entry of each individual sale into various systems to trigger construction and initiate billing.

Document scanning, database updates and special projects as requested.

Follow up with Account Executives to obtain signatures and/or corrections to legal documents.

Quality control checking of monthly reports to balance billing charges against previous and current sales figures.

Contract and Temporary Staffing Agencies

Successfully completed a number of contract/temporary assignments with various companies including, but not limited to: Progress Energy, SuperMedia, Orange Business Services, Humana, Pa Dept of State.

Job titles included Contract Administrator, Contract Specialist, Legal Clerk, Contract Analyst.

Responsibilities encompassed the following: Providing support to sales team and Local Contracts Administration department, including preparation of sales documents in Excel for processing, manual invoicing, data entry and ad hoc projects as requested.

Set up of medical claims from 1500 forms and UB04s for reprocessing, reviewing correspondence to determine proper handling through the appeals process, additional data entry responsibilities.

Providing clerical support to State attorneys, preparation of documents for review and mailing, writing summaries of case outcomes for newspaper posting, other clerical and data entry duties as assigned.

Conducting all functions related to the audit/check of contracts, ad layout sheets and associated paperwork from sales representatives.

Varied administrative duties and functions as needed per position.

Nabi Biopharmaceuticals

Sales Analyst

Collected sales data from outside sources and SAP applications to run reports and develop charts and graphs using MS Excel and Access while maintaining monthly time management parameters.

Constructed PowerPoint presentations showing analysis of company and competitor sales trends and statistics to present to senior management at monthly status meetings.

Handled special projects to create detailed reports on specific sales data and trends.

Drafted original formats for sales analyst desk procedure manuals.

Absorbed additional reporting functions allowing the Sales Manager to develop a new reporting tool, saving the company $250,000 annually.

Capital BlueCross

Contract Administrator – Legal Department

Drafted revisions/corrections to health insurance benefit and contract language based on HIPAA regulations.

Completed projects to revise and organize contracts/manuals for corporate legal personnel.

Worked with outside counsel to complete revisions for experience-rated contracts.

Quality Control Specialist – Rating and Underwriting Department

Communicated directly with sales staff regarding vital documents needed for underwriting reviews.

Reduced 2 month audit backlog and condensed turnaround time for evaluation of audits to 24 hours.

Streamlined many facets of the position to become more efficient and focused on time management, and developed corresponding written procedures.

Researched and assigned sales paperwork to specialists, monitored individual workloads, proofed and edited all customer correspondence.

Conducted historical research and provided written summaries on special cases.

Served as unit training specialist, and developed a formal training program.

Performed duties of technical assistant in absence of Unit Supervisor and Manager.

Underwriting Specialist I and II

Worked closely with sales teams to enable the underwriting process to flow smoothly for both the company and the customer.

Contributed ideas for technical procedures, including creation of a mainframe system.

Composed and designed numerous forms to be used for underwriting purposes.

Advanced a prototype of a monitoring report to track unit workflow.

Provided company wide training on underwriting procedures, focusing on the impact to each department.

Drafted original formats for underwriting and desk procedure manuals.

Authored most standard letters, and developed letters for unique situations.

Exceeded all turnaround times for completion of audits and special projects.

Customer Service Representative – Customer Service Department

Conducted research and wrote summaries for special cases received from local legislators.

Acquired full knowledge of all company benefit options and claims processing in order to expedite resolutions to inquiries.

Assumed responsibility for maintaining and updating the standard usage legal paragraph manual, including development of new paragraphs, and working with corporate legal personnel to acquire approval of drafts.

SPECIALIZED TRAINING – SOFTWARE PROGRAMS

MS Windows ’95, ’97, ’98, Windows NT, Windows XP, operating systems, Microsoft Office 2000, MS Excel 2007, MS Access, MS Word 2007, MS PowerPoint, Adobe Acrobat Professional, SnagIt8, SAP, Business Objects, Jenark Property Management Software, Cornerstone Invoicing System, Atlas Billing System, AS400, MS Outlook and Outlook Calendar, GroupWise Email and Calendar, LotusNotes, Lotus 123, WordPerfect 5.1, RightFax, PeopleSoft 8.3, IMS Pharmaceutical Sales Data software, NDCHealth Sales Data system.

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