Business Project Manager Administrative Assistant |
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Tammy Ancarrow 813-***-**** Tampa, FL. ***** zpsvzf@r.postjobfree.com
Objective To obtain a business support position that offers the opportunity to maximize my skill-set, harness my drive and determination to do excellent work, and exceed expectations.
Experience
March 2009 – Present Bank of America Tampa, FL Home Loans & Foreclosure Review Administrative Assistant III
Provide Business Support structure and flow for a team of 650 people Resident expert for contractor onboarding and support systems Give direction, information and support to a management team of 50, keeping business support processes flowing smoothly Train new managers on business support processes and procedures Responsible for detailed weekly headcount reporting Maintain databases to track information for a team of 650 people and provide specific information to Senior Management • Compile and track data on multiple business support projects as needed • Research issues, compile data, and provide reports to Senior Management • Main point of contact on site - to provide information, clarification and problem resolution • Partner with other teams to smooth out business processes (i.e. Access issues; Phone changes; Internal moves) Manage access restoral when needed to ensure the impact to productivity is minimal Work with Senior Management and lead on projects as needed
February 2006 – November 2008 Regions Bank Tampa, FL Wealth Management Division West Florida Business Support Coordinator
Business Support Lead for the West Florida Private Banking Team Managed office operations and processes Supervised (4) Administrative Assistants Created & maintained a variety of financial reports and analyzed data Provided problem resolution to high profile clients Arranged & attended monthly sales meetings & prepared power point presentations Point of contact for office operations. Provided information and gave direction to staff as needed Compliance Liaison – Worked directly with Corporate Compliance - Distributed and clarified information to my team – gave direction and explained expectations - Ensured required compliance courses were taken annually by all - Provided Training to new Managers on client file setup and corporate compliance regulations - Went site to site to audit high risk client files and identify issues to be corrected prior to corporate audits
November 2004 – December 2005 Granite Services Tampa, FL A General Electric Affiliate Senior Executive Assistant
Assisted CEO & CFO in daily tasks as needed Managed calendars – organized and coordinated meetings and made all arrangements Handled international & domestic travel arrangements and expense reporting/reconciliation Created charts and PowerPoint presentations as needed POC for International offices - processed necessary legal documents to do work in other countries Planned Monthly Board of Directors and Business Review Meetings Office POC for other administrative personnel & Executive Team Project Manager on 1st floor construction project. Conducted meetings and negotiations with contractors and vendors and completed project on time and under budget
1985 – 2004 (14 years) MCI Telecommunications Tampa, FL Executive Assistant III Supported the Director of Operations Monitored emails and phone calls as well as gave information and direction to the team when needed Managed calendar; Made travel arrangements & Reconciled expenses Created and maintained various weekly and monthly reports Planned meetings and negotiated rates to include all aspects of an event
1988 – 1991 MCI Telecommunications Reston, VA Executive Assistant III Supported the Vice President of Eastern Region Operations Managed calendar; Made travel arrangements & Reconciled expenses Compiled and maintained various weekly and monthly reports Delegated to and supervised lower level administrative personnel Planned large, out of town meetings & award ceremonies (i.e. hotel selection, menu’s for all meals, and negotiating all related costs)
Total time with MCI – 19 Years (1985 thru 2004)
Personal Strengths
Extremely organized - Managing both time & the environment to maximize productivity Able to prioritize and multi-task with ease Great at anticipating needs & working proactively Independent thinker/worker, requiring no supervision Very task oriented and results driven Superior attention to detail Excellent negotiator Strong work ethic Excellent oral and written communication skills Proficient in Microsoft Office Suite; Lotus Notes & Microsoft Outlook; Typing – 75 WPM
References available upon request
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