JIM HENDERS

*** *. ****** ***.

Arlington Heights, IL. 60005

847-***-****

847-***-****

zp37bv@r.postjobfree.com

SUMMARY

Extensive progressive, diversified career as Electrical Product Support Engineer. Expertise in product development from concept through production. Self-starter with excellent interpersonal communication skills and noted for meticulous attention to details. Self motivated contributor who works well individually and as part of a team. Committed to developing high quality products to satisfy customer requirements.

TECHNICAL EXPERIENCE

3G/WCDMA GSM GPRS

Bluetooth CDMA RF

GPS WIFI JAVA

Type Approval Project Management Six Sigma

Radar Systems Testability Analysis MS Office Suite

BIT EDGE UMTS

PROFESSIONAL EXPERIENCE

MOTOROLA - Libertyville, IL 1988 – 2008

Mobile Devices business; designs, manufactures, sells and services wireless handsets with integrated software and accessory products for consumer markets.

Product Support Staff Engineer, Libertyville, IL (2001 – 2008)

Accountable for multiple complex projects from initial concept through manufacture and repair. Planned and managed engineering activities and software customization working closely with multiple disciplines.

• Achieved on time delivery within a 6 month time period of mobile device products to customers by completing product coordination plans, developing goals and delivering products in the Asian market.

• Recognized with BRAVO award for creating project plans, defining goals and establishing a sense of urgency in the development and delivery of RAZR2 & Q-phones for Australian market.

• Managed efforts between cross-functional engineering teams, providing type approval documentation and decreasing software to zero defects impacting customer products.

• Eliminated critical path problems and developed automated tools that reduced lead times, and increased customer satisfaction. These tools tracked all software components, customer requested changes and customization of exclusive customer features. Eliminated delays due to product errors, while maximizing profit position in the Asian market.

• Enabled timely product testing and enhanced customer satisfaction by customizing customer phones with unique wakeup graphics, ringer tones, games and language package.

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Lead Service Engineer, Libertyville, IL (1995 – 2001)

Responsible for providing direction and leadership of four engineers and two contract employees. Developed and provided automatic test system solutions and service tools.

• Reached maximum market share of cellular phones in the Asia market by providing improved repair capabilities in each country to all authorized Motorola service providers. This program included the buy-in and development of generic automated test equipment utilizing Windows Graphic User Interfaces GUI’s.

• Improved customer response to the offshore service repair community by managing subcontractor development of sub system hardware, as they provided components in the Automatic Test Equipment (ATE) systems.

• Enabled the Asian market to double its growth every 6 months by implementing system product development and training worldwide for ATE systems.

Manufacturing Lead Engineer, Libertyville, IL (1988 – 1995)

Led the development and implementation of the test equipment for the Hangzhou Communication Equipment Factory.

• Successfully completed the setup of the Hangzhou Communication Equipment Factory (HCEF), allowing greater penetration of market share and met government regulated requirements for in country manufacturing of cellular products in China. HCEF still remains as a joint business venture and continues to compete competitively in the production of cellular phones.

• Established and managed international manufacturing utilizing Motorola processes and factory technology.

• Purchased all test equipment, tracked delivery, shipped and assembled deliverables overseas.

• Trained personnel on phone assembly, automatic test equipment and various manufacturing processes.

• Improved product quality and manufacturability by conducting process improvements and streamlining operations.

Northrop Grumman, Rolling Meadows, IL (1980 – 1988)

Defensive Systems Division; designs, developments and manufactures defense electronics and systems.

Engineer Specialist

• Developed and generated test program sets (test software) for classified countermeasure radar systems, using ATLAS test software.

• Evaluated circuit board design, for testability feasibility and determined test point placement.

• Evaluated and graded subcontractor proposals as they related to Contractor deliverable systems.

Emerson Electric, St. Louis, Missouri. (1978 – 1980)

Electronics & Space Division; designs, developments and manufactures defense electronics and systems.

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Engineer

• Modified existing test program sets (test software) for classified countermeasure radar systems.

• Performed test software requirements definition, design for testability, software implementation and software integration and test, using ATLAS test software.

• Supported Engineering efforts to build 6 bay test systems used to support Depot and Intermediate level avionics systems.

EDUCATION

B.S. Electrical Engineering – Southern Illinois University

Carbondale, IL

PRESENTATIONS & AWARDS

Teaming for Excellence 2002 – European competition for process improvement, quality enhancements and cost reduction

Bravo Award (2007) – Launching first Microsoft software based Q phone into the Australian market.

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