DINA WARD

**** ***** *** ******** **.*****

209-***-**** zoem18@r.postjobfree.com

Objective To obtain a full time position that would allow me the opportunity to put in

Use of my experience. To be able to contribute to the success of the company.

Summary Demonstrated self-starter skilled at learning new processes quickly and thoroughly.

Excellent under pressure with the ability to clearly communicate and carry out

Assignments, best defined as disciplined and self-motivated with the ability to

Work alone or as a valued team member.

Relevant Customer Support Services

Experience

 Handled multiple incoming calls while providing direction and assessing needs.

 Receptionist and Dispatching skills

 Maintained up-to-date paper and electronic file systems to allow information to be readily accessible.

 Account set up and maintain accounts new and old

 Maintain confidentiality when dealing with sensitive information.

 Extensive cashier experience

 Class C Drivers license

 Shipping and receiving

 Order selecting and processing

 Ability to work under pressure and extreme conditions

Customer Service

 Interacted with customers over the phone and in person ensuring to provide superior customer service.

 Researched and followed-up on customer request for information in a timely fashion.

 Networked with other departments to obtain customer resolution.

 Greeted member ensuring to make a favorable first impression.

Technical Skills

 Microsoft Office: Word

 Email: Outlook

 Office Machines: Fax, Copiers

Work

History

2005- 2010 Lead Loader Ken’s Logistics, CA

2003-2005 Customer Service Queen Retail Store, Stockton, CA

2002-2003 Order Selecting Washington Inventory

Education Berkeley High School, Berkeley, Ca

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