LILLIAN V. MCCLANAHAN

*** ********* **

Atlanta,Ga 30350

Tel: 267-***-****

zn1nrl@r.postjobfree.com

OBJECTIVE To secure a position that would utilize my work experience in staffing and customer service field with opportunities for advancement.

PROFESSIONAL EXPERIENCE

Northside Hospital, Atlanta, GA 05/2007-10/2011

Patient Access Representative: Business Office

• Pre-registering and verifying benefits via telephone OP Radiology and Surgery scheduled patients.

• Entered and verified all demographic, financial and insurance information into STAR

• Performed collection functions on pts co pays and deductible via RTE using Express Bill Pay system.

Kearsley Retirement Community, Philadelphia, PA 02/2005-08/2006

Administrative Staffing Coordinator

• Interviewed job applicants, conducted orientation of new employees and planned training programs. Reports included time-and-attendance records, terminations, new hires, transfers, budget expenditures and statistical records of performance data.

• Duties entailed receiving, recording, relaying and acting on information in order to maintain organization of all clinical and administrative records.

Golden Slipper Uptown Home Philadelphia, PA 02/2004-02/2005

Manager of Clinical and Administrative Staff Scheduling

• Supervised and managed CNA's LPN's, RN's for a Nursing Rehabilitation home employees,

• Scheduled work hours, resolved conflicts, allocated daily labor cost based on actual assignment.

• Maintained computerized nursing schedule, edit time clock system to record changes. Coordinated with Human Resources to ensure timely completion and submission of competency assessments and performance evaluations.

Tenet Care Philadelphia, PA

Tenet Care Host 04/2003-01/2004

• Successfully handled overall flow of guest in lobby, lounge and clinical areas, worked closely with Service Specialist (tech) to coordinate guest and ensure timely preparation.

• Accurately and efficiently monitored daily schedule and appointments.

Graduate Hospital Philadelphia, PA 04/2001-09/2002

Telephone Operator

• Operated cord and cordless switchboard to provide answering service for clients.

• Answered incoming and outgoing calls for the hospital, answered and dispatched calls for Physician Answer, handled emergency, and patient information calls.

Germantown Home Philadelphia, PA 04/2000-07/2002

Staffing Coordinator

• Evaluated, facilitated, and managed available nursing resources for CNA's, LPN's, and RN's in collaboration with Director of Nursing and Assistant Director of Nursing.

• Analyzed available resources with manager. Processed hours for accuracy of time clock, also checked call-outs via call out log. Completed staffing schedule, and vacation request

EDUCATION

Laurus Technical Institute Atlanta, GA

Diploma-Medical Office Administrator/Billing & Coding Summer 2007

CPR/AED Certification (AHA)/Candidate for National Certification (NHA)