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Manager Customer Service

Location:
bloomfied, NJ, 07003
Salary:
25/hr
Posted:
January 08, 2012

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Resume:

DINESH RAMROOP ***B DAVEY STREET

BLOOMFIELD, NJ *7003

zmponf@r.postjobfree.com

(973) 202 - 4794

OBJECTIVE

An experience professional with industry experience specializing in Desktop Support seeking employment.

EDUCATION

CompTIA A+ 2009 Certification

Industrial Engineering, Bachelor of Science Sept. 1994 – May 2001

New Jersey Institute of Technology, Newark, NJ

High School Diploma Sept. 1991 – June 1994

West Side High School, Newark, NJ

EXPERIENCE

Desktop Support Technician (Part Time) November 2008 – Present

Fashion Institute of Technology, New York City, NY

• Responsible for minimum of 5 tickets/work order s per day (5hr work day)

• Provide support on phone and remotely using Remote Desktop

• Conduct software upgrades and installations when necessary

• Maintenance and update virus definition using Sophos Antivirus

• Replace optical drives, graphic cards, hard drives, memory, fans, etc when needed

• Install local and network printers and connect users to printer

• Using Altiris to create and restore images for PC

• Using Altiris to deploy software packages, software inventory, and system updates

• Backup and transfer user profiles to new systems

• Troubleshoot internet connection issues, map network drives and bind computer to domain

• Troubleshoot and install peripheral devices such as printer, fax, scanner etc.

• Install and configures MS Outlook and Entourage email systems on Exchange Server

• Supporting internal users with various internal applications software

• Building, installing and configuring Mac and PC Computers

• Using NetRestore to restore images on Mac computers

• Using Active Directory to create, delete, and modify users ; reset passwords

• Creating and sharing folders to various domain groups

• Using quota management to monitor disk quota for users.

• Using ArcServe software, perform & schedule backups and retrieve data when necessary

• Reboot servers and ensure services have started when necessary

Computer Technician (Part Time) November 2009 – Present

Rutgers University, Newark, NJ

• Provide MAC support for all computers (10) in laboratory

• Troubleshoot connectivity and privileges issue with MAC OS X server

• Set up and host office calendar using MAC OS X server

• Rebuild Mac computers to work with classic environment with Tiger 10.4

• Upgrade computer hardware and software for efficient use

• Reconfigure Apple Airport utility devices to enable wireless connection.

• Install and configure new systems on office LAN network

• Install routers and switches to expand office LAN network

• Install network printer and scanner for daily usage.

• Act as go-to- guy for technical issues with experimental equipment such as audio and video equipments, software storage media, video cameras, etc.

References

Sumit Bagchi

Helpdesk Manager at Fashion Institute of Technology

212-***-****

Louis Vitale

Desktop Support Manager at Fashion Institute of Technology

212-***-****

Onkei An

Manager Academic Computing, Fashion Institute of Technology

Cell: 347-***-****

Skills

Excellent Customer Service

Communication Skills

Interpersonal

Troubleshooting Skills

Microsoft Windows

Mac OS Tiger & Leopard

Microsoft Office

Outlook & Entourage

MAC OS X Server

10.4

Workgroup Manager (10.4)

Active Directory

Altiris PC Imaging

ArcServe Backup Software

Parature Ticket System

What’s Up Gold

Routers & Switches

Dell & IBM Systems

HP, Xerox & Kodak Printers & Scanners

PC Hardware Upgrades

System & Software Maintenance

Network TCP/IP Connection issues

Knowledge of LAN & WAN



Contact this candidate