Program Manager
Resume:
VERONICA W. DAVIS
Lithonia, GA 30038
*********@***.***
OBJECTIVE
To obtain a challenging administrative position in a professional environment utilizing my extensive supervisory and administrative experience to increase the value of a company’s mission.
EDUCATION
American Intercontinental University - Hoffman Estates, IL
Bachelors Degree Business Management/Human Resource Management, 2013
American Intercontinental University - Hoffman Estates, IL
Associates Degree, Business Administration, July 2005
SUMMARY OF QUALIFICATIONS
• More than 15 years of extensive experience.
• Strong ability to lead and train staff and students.
• Excellent ability to gather and analyze statistical data and generate reports.
• Profound database management skills.
• Great knowledge of Human Resource procedures and general accounting principles.
• Remarkable ability to communicate effectively, both orally and in writing.
• Complete knowledge of supplies, equipments and services ordering and inventory control.
• Exceptional record maintenance skills.
• Excellent ability to solve problems.
• Deep ability to compile information and prepare reports.
• Excellent coordinating skills.
• Remarkable word processing and data entry skills.
• Excellent ability to make administrative/procedural decisions and judgments.
• Strong ability to compose and edit already written materials.
• Knowledge of and demonstrated software proficiency in the following software: Microsoft Office 2003 program to include Word, Excel, Access, PowerPoint and Outlook, Windows XP, Quark Press, PageMaker, Illustrator, Photoshop, QuickBooks, FrontPage, Print Shop, Publisher, Raiser’s Edge, Internet and e-mail procedures.
• Strong organizational skills, ability to prioritize, work under pressure, organize time effectively, conduct research and identify resources for projects
• Flexibility to work as part of a team as well as independently to meet goals in a fast-paced, deadline-driven environment. Self-directed to take action and resolve issues;
KEY COMPETENCIES
Organizational and planning skills
Communication skills
Information gathering and information monitoring skills
Problem analysis and problem solving skills
Judgment and decision-making ability
Initiative
Confidentiality
Attention to detail and accuracy
Flexibility
PROFESSIONAL EXPERIENCE
The Bridges Center, Inc. Atlanta, GA July 2009 – Present
Program Manager
• Managed the quotas and productivity of over 100 clinical staff members
• Daily planning, staff scheduling, maintaining staff- client ratios, performance management of staff, participation in treatment team for review of clients individualized treatment plans
• Ensuring the execution of all assigned projects are carried out on schedule.
• Evaluating, coaching, and training Direct Support Staff.
• Follow and enforce the defined processes and policies as ordered by his seniors
• Implementing written policies, procedures and standards of conduct
• Recognizing areas for internal improvement and developing plans for implementing them
• Conducting periodic risk assessments and response plans
• Conducting internal monitoring and auditing
• Oversee and monitor the implementation of the compliance program
• Responding promptly to detected offenses, developing corrective action and reporting findings to Executive Director.
Mid South Cleaning Services, Inc. Atlanta, GA February 2006 – July 2009
Office Manager/HR Manager
• Created Affirmative Action plan and an Employee Policy and Procedures Manual.
• Drafted proposals for contracts.
• Assumed and performed all functions of Human Resources to include but not limited to, recruitment, hiring, payroll and termination.
• Developed, designed, maintained brochures, flyers and websites.
• Performed a wide range of administrative duties to include but not limited to preparing correspondence, answering telephones and greeting clients.
Moore Handley, Inc. Pelham, AL August 2004 – November 2005
Executive Assistant
• Meet the daily needs of the Senior Buyer including answering, screening and returning calls, drafting correspondence and other task as assigned
• Assist in set up, ordering and execution of trade shows
• Prepare and edit correspondence, communications, presentations and other documents
• File and retrieve documents and reference materials
• Conduct research, assemble and analyze data to prepare reports and documents
• Manage and maintain executives schedules, appointments and travel arrangements
• Arrange and coordinate meetings and events
• Record, transcribe and distribute minutes of meetings
• Monitor, respond to and distribute incoming communications
• Review operating practices and implement improvements where necessary
Charleston County First Steps, Charleston, SC February 2002 – July 2004
Executive Assistant
• Developed systems and processes to ensure efficiencies and effectiveness in the Executive Office.
• Developed, designed, maintained brochures, flyers and websites.
• Assumed the responsibility as a center specialist in accounting, payroll and bookkeeping
• Manage and maintain executives’ schedules
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
Junior Achievement of CSC, Inc. Charleston, SC March 2000 – January 2002
Development Manager / Executive Assistant
• Organized the logistics of training and lecturing engagements: location-speakers-time.
• Developed, designed, maintained brochures, flyers and websites.
• Assisted in or directed all aspects of fundraising development, including appeal letters, special events, and grant writing efforts.
• Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings
• Answer phones and direct all incoming calls to appropriate party promptly and efficiently
• Communicate and handle incoming and outgoing electronic communications on behalf of the Executive Director
• Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary
• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
• Arrange travel schedule and reservations for executive management as needed
• Work closely with the Partners to coordinate and launch hard copy or email campaigns to consultants, clients and potential clients
Harvest Hope Food Bank, Columbia, SC March 1999 - February 2000
Executive Assistant
• Oversee all aspects of general office coordination.
• Maintain office calendar to coordinate work flow and meetings.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Monitor and assist with maintenance of the organization’s website.
• Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.
• Coordinate and maintain records for staff, office space, telephones, parking, company debit card and office keys.
• Coordinate and direct office services, such as records, budget preparation, personnel and housekeeping.
• Conduct research, compile data and prepare papers for consideration and presentation to the Executive Director, staff and Board of Directors
• Set up and coordinate meetings and conferences.
• Prepare agendas and make arrangements for committee, Board or other meetings.
• Attend Board, committee meetings or other meetings as requested in order to record minutes.
• Assists in special events, such as fundraising activities and the annual meeting
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