Stephen Guzman

***** ******** **, *** ***

Los Angeles, California 90049

720-***-****

zmewv4@r.postjobfree.com

www.linkedin.com/in/steveguzman

Work History

**/*** – 12/11 Rocky Mountain College of Art and Design – Human Resources Assistant

• Working under the Director of HR, provided employee support for any issues related to

payroll, benefits, contracts, vacation, medical leave, workers’ compensation, employee

relations, and other human resources generalist functions

• Monitored approval process for new positions to obtain all required approvals before

beginning of each school term

• Posted new jobs to company website as well as recruiting sites and assisted in

administering applicant tracking system

• Verified salaries and wrote all faculty contracts each term, coordinating with the

Registrar’s office to monitor changes in course schedules and student enrollment

• Streamlined a very labor-intensive manual process for adjunct contracts

• Built spreadsheets communicating estimated and final faculty compensation figures for

each term to Payroll Administrator and CFO

• Built reports and compiled employee data for official reporting to college accreditation

bodies, government agencies, etc. using HRMS reporting software

• Primarily responsible for auditing and maintaining compliant and confidential employee

records

• Verified all employee I-9 information using E-verify.

• Revised and consolidated forms, improving usability, eliminating redundancies and

creating electronically fillable forms using Adobe Acrobat, which facilitated a more

efficient approval process

• Maintained current revisions of forms and policies and procedures documents, ensuring

these were accessible via company intranet

• Researched and implemented a driver monitoring and certification program to promote

driver safety and improve risk management

• Provided administrative support for terminations and a significant reduction in workforce

7/06 – 04/11 OfficeTeam – Temporary Employee (various assignments)

• *Worked as HR Assistant for Rocky Mountain College of Art and Design, hired after 6

months on temporary assignment

• Assisted Spanish-speaking and computer illiterate employees with online open enrollment

for benefits

• Oversaw collection and data entry of several hundred contractor tax forms and

preparations for mailing of several thousand 1099’s

• Served as Administrative Assistant to the Director of Sales and Marketing at a high-end

Scottsdale hotel, also supported Group Sales and Corporate Sales departments

• Dispatched from 16 to 40 HVAC technicians throughout the Phoenix metro area,

scheduling, and assigning priority on a case-by-case basis

9/06 - 10/10 Self-Employed

• Contracted myself out to perform a wide range of services – among them, I built a

website (damascusgrill.com), repaired and built computers, installed wired and wireless

networks, translated and edited documents, photographed products and food for

marketing purposes, repaired or replaced home appliances such as furnaces and water

heaters, repaired home electrical and plumbing, installed and winterized sprinkler

systems, performed auto repairs, etc.

10/04 - 7/05 Honeywell International – Customer Service Professional (subcontractor)

• Provided initial training and continued mentorship of new employees and contractors,

ensuring familiarity with systems and procedures

• Utilized all available resources to provide technical support and customer service to

international, corporate, and airline customers in need of flight-critical components, often

requiring arrangements for same-day delivery

• Ensured 100% compliance with federal regulations regarding the export of goods and

technical data, screening recipients against government watch lists

• Ensured compliance with company procedures for verification of credit terms, warranty,

and other criteria before releasing shipments or data

• Expediently fulfilled all customer inquiries, follow-up, and orders generated through all

channels while maintaining 75% availability for incoming calls

5/04 - 10/04 OfficeTeam – Temporary Employee (various assignements)

• Served as Human Resources Assistant, processing open enrollment forms and performing

benefits administration; maintained employee records, and translated for Spanish

speakers

• Performed data migration for a product catalog of approximately 2,000 items

2/02 - 4/04 Forest Villas Hotel – Front Desk Clerk/Night Auditor

• Provided guest services and information such as reservations booking and changes,

recommendations and directions to local activities, addressing maintenance issues, and

serving drinks in the bar

• Performed check-in/check-out, posted room charges, informed housekeeping manager of

room status

• Verified daily transactions, justifying all inconsistencies between actual and expected

revenue

• Produced reports for General Manager detailing revenue and occupancy statistics

Education

Embry-Riddle Aeronautical University Prescott, AZ

Bachelor of Science: Professional Aeronautics December 2006

Minor studies in Aviation Safety GPA: 3.6

Cum Laude; Dean’s List; Honor Roll

Skills

Extensive administrative/office experience; Fluent in Spanish; Proficient in: MS Office Suite, Cognos

reporting software, Ultipro HRMS, Adobe Acrobat, Google Mail; Windows 7, Vista, XP, Familiar with Mac

OS X

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