Information Technology Technical Support
Resume:
Corey Green
**** ********* ****, ******, ** *****
*******@*****.***
Objective Desire a position associated with computer support where skills of providing technical support and/or demonstrating creative thinking and analytical skills are utilized routinely.
Education
Certification
Bachelor of Science, Business Administration and Information Technology
CompTIA A+ Certification Graduated: Dec. 2009
Completed: Sep. 2010
Skills/Abilities
Technical
• Provided first level support via email and telephone in a timely and professional manner
• Performed various software upgrades and installations.
• Modified anti-virus and spy ware software daily to up-to-date standards
• Remotely reset users login information
• Diagnosed and fixed a variety of minor computer complications
Communication
• Corresponded with Information Technology club members about state of the art technologies and innovations dealing with the computer world
• Explained the importance of developing good interpersonal skills and valuing diversity in the workplace to local YMCA youth participants.
Organization
• Participated in school functions and volunteer work while maintaining a part-time job
• Helped coordinate reading material and lectures for the Information Technology Club
• Handled stressful situations efficiently as possible
Experience
Package Sorter, UPS, (December 2002- current)
Volunteer Help Desk Intern, Trilby Health Center, (January 2006 – October 2007)
Info. Tech. Club Member, University of Toledo, (August 2004 - May 2008)
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