Kevin Green

**** *********** ****** *** **, Bronx NY 10452

718-***-**** zk7psh@r.postjobfree.com

Seeking Position As:

Sales \ Customer Support Professional

Qualified by over 14 years experience in the Telecommunication industry. Possess keen attention to details with strong analytical abilities, skilled at providing user support to include issue resolution, troubleshooting and customer service. Demonstrated expertise in executing complete customer solutions within fast-paced and high-volume environments. Ability to lead, motivate and train teams to improve quality, deliver outstanding service and ensure procedural compliance.

PROFESSIONAL EXPERIENCE:

Life Extension Foundation: July 2010-Nov 2011

Customer Service Associate/Member Care

• Strong analytical, problem solving, and decision making skills

• Provided escalation support

• Excellent communication and interpersonal skills

• Contact existing customers utilizing phone calls, emails, and direct mail to ensure they are receiving the latest renewal offers

Sprint / Nextel Communications

Subject Matter Expert Specialist Mar 2005 – Sept -2009

• Troubleshoot, resolved and elevated customer inquiries/escalations via telephone and email.

• Negotiated settlements and performed daily follow-up calls to customers that have either not responded to previous attempts or do not have resolution to their inquiry while ensuring timely and exceptional customer service in resolving customer issues.

• Handled responsibilities efficiently leading to performance recognition and a “Sales Award” for Sprint Retention.

Rent A Center

Account Sales Manager Oct 2004 – Mar 2005

• Developed and maintained client base by generating leads and identifying opportunities through networking, cold calls, tele-prospecting, and presentations.

• Prepared effective proposals and presentations for potential customers; maintained customer files, and procedures using the contact management program; and conducted delivery and presentation of products to customers.

Sprint

Technical Service Representative Apr 2000 – Jul 2004

• Liaised with customers to resolve service-related problems; performed in-house servicing and repair of wireless products; and diagnosed mechanical, hardware, software and systems failures by utilizing established procedures.

• Performed inventory management control and prepared reports to analyze product failure trends and identify service ability issues.

C.T.D.I / Verizon Wireless

Service Manager Sept 1996 – Mar 2000

• Spearheaded and facilitated continuous improvement of technical services operations to include reshaping, where appropriate; developing procedures; overseeing workflow and implementing policies.

• Performed development and implementation of long and short term strategic goals in the technical services department.

EDUCATION SKILLS:

Blue Data Computer

Certification A+ Computer Repair Course, NY, 2002

Apex Technical School School

Vocational Certificate in Automotive Repair, NY, 1995

University of Belize

Engineering Course, Belize Central America, 1994

Wesley College - High School

Belize-Central America, 1993

References Will Be Furnished Upon Request

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