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Project Management, Customer Service, Inside Sales

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Country: United States
State: Arizona
City: Mesa
ZIP: 85208
Salary: 30000
Posted date: 4/19/2012   all resumes
Contact Info: *******.*******@*****.***
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Resume Text:

Russell Brock
Cell: 520-***-****



A challenging and responsible position where experience and a proven ability will provide continued professional growth and advancement.


CADsoft Consulting: 8/11 – 3/12, Training Coordinator, Technical Reseller & Training Center, Tempe, AZ.

* Sales support and inside sales for technical training & Professional services.
* Manage all technical open enrollment training preparation and logistics.
* Management for generating & maintaining accounts for technical training.
* Prospecting & qualifying of new and existing training opportunities.
* Maintain company standards of quality service & response to customers needs.

Technical Training Center: 8/10 – 4/11, Account Manager, Interface Technical Training, Phoenix, AZ.

* Manage customer support and inside sales for products & services.
* Outbound & inbound calls of 50+ per day.
* Management for generating & maintaining accounts for IT staff technical training.
* Complete customer service including class follow up, registrations, credit card transactions & order entry.
* Maintain company standards of quality service & response to customers needs.
* Assist with company tours and decisions of which training programs best fit the customer’s needs

Independent Contractor: 9/06 – 5/10, R&R Recycling, Self-Employed, Branson, MO.

* Customer Service, inside sales, new account generation, accounts payable / receivable
* Maintenance, repairs, painting, Light Construction
* Recycling of non-working appliances, air conditioners, automobiles etc. Moving of old Mobil homes.
* Recycling of metals such as copper, brass, aluminum, and other metals.
* CD & DVD Editing, Audio & Lighting Technician

Project Service Manager: 8/04 – 8/06, Puget Sound Envelope, Redmond, WA.

* Manage customer support and inside sales for products & services.
* Manage multiple phone lines. Manage & maintain flow of daily work orders.
* Provide quotes for customers. Manage quality 1, 2, 3 & 4 color printing.
* Prepress Management. Production Management.
* Troubleshoot client discrepancies, quality control.

Magnetic Component Manufacturing: 5/03 – 8/04, Sales Associate, Power Conversion, Inc., Woodinville, WA.

* Responsible for maintaining and generating profitable sales in WA, ID, OR, WY, CA, and BC Canada for transformers, inductors, coils and other magnetic components for the Aerospace, Military, Medical device and commercial electronics industries.
* Cold calls of 20 or greater each day and 1 to 3 walk in visits with existing and/or new customers each day.
* End of year negotiations could net over $30,000 for 1 potential contract.
* Responsible for maintaining all existing accounts with purchasing buyers, engineers, operations managers, circuit board assembly, and additional services.

Commercial Janitorial Cleaning Services: 2002 – 2003, Account Executive, Cedar Building Services, Renton, WA.

* Responsible for maintaining and generating profitable sales in Washington State in the greater Puget Sound for full commercial janitorial contracts.
* First month presented a proposal for a 47,000 square foot building, generating a potential $39,480.00.
* Jan. 2003 presented a proposal for a 37,000 square foot building and negotiating 3 additional contracts.
* Responsible for maintaining all existing accounts with quality control, property management assistance, and additional services

Work History:

2001 – 2002, Janitorial Manager, The City Church, Kirkland, WA
2000 – 2001, Lead Press Operator, Seattle Envelope, Seattle, WA.
1987 – 1993 & 1998 – 2000, Inside Sales, Customer Rep., Action Envelope, Phoenix, AZ.

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