Customer Service Assistant

Name: Katherine Wolfe

Phone: 972-***-****

Address: **** ******* ****** ***** #***

Irving, Texas 75038

E-mail: ********@***.***

Objective:

Please consider my employment in Instructional Technology as an entry level position.

Education:

Master’s of Science degree in Instructional Technology at University of Houston, Clear Lake, Texas (December 18, 2010)

Bachelor’s of General Studies degree in Fine Arts at Lamar University, Beaumont, Texas (May 1994)

Employment History:

Front End Supervisor

Ross Store, 6/17/2009-11/14/2010, 3905 W Airport Freeway, Texas 75038, Contacts: Delma Remerez (Supervisor): 972-***-****

The duties include supervising and training cashiers, managing customer relations, front end merchandising and presentation, supervising customer service desk, and responsibility in call-in or filling in shifts when needed.

Instructional Assistant

University of Houston Clear Lake, School of Business and Public Administration, 6/23/2007-6/23/2008, 2700 Bay Area Blvd. Houston, Texas 77058, Contacts: Dr. White: 281-***-****; ******@****.***; Olga Wong: 281-***-****; *****@****.***

The duties include assistance to Instructors in instructional plans, assessment, development, implementation and evaluation of courses, instructional material, testing, grading, communications, attendance and filling in for the Administrative Assistant when needed.

Departmental Assistant

University of Houston Clear Lake, Environmental Health Risk Management Department, 1/1/2007-6/23/2007, University of Houston, Main Campus, 4211 Elgin Room 122 Houston, Texas 77004, Contact: Robert D. Schneller (Director): 713-***-****; ***********@**.***

The duties include providing assistance to staff in development of instructional material with safety training, maintaining records and files, and accounts receivable.

Departmental Assistant

University of Houston Main Campus, Human Development and Consumer Science Department, 1/3/2005-6/23/2007, 4800 Calhoun Road Houston, Texas 77704, Contact: Elizabeth Reilly (Administrative Coordinator): 713-***-****; ********@**.***

The duties include assisting faculty, staff, and students in coursework materials and instructional functions, created PowerPoint presentations, assisting in editing and formatting documents, managing student records.

Departmental Assistant

Lamar University, Fine Arts Department, 1/12/1990- 12/01/1994, 4400 MLK Blvd. Beaumont, Texas 77705, Contacts: Kathy Pierce: 409-***-****; HR Administration: 409-***-****

The duties include providing general office assistance including maintaining records for various departments and instructional assistance to the Fine Arts department.

Qualifications:

Instructional Technology Master’s Degree

Bachelor’s of General Studies degree

Instructional and departmental assistant experience during the undergraduate and graduate degrees

Extensive education and practice in building online courses, instructional plans, assessment, development, implementation and evaluation of those courses

Beginner Spanish oral proficiency

48 college hours in graduate level instructional courses

Technical skills include MS Office 2007, Adobe Captivate, experience with WebCT, Blackboard, HTML, Respondus, Data Base Management, Dreamweaver, Flash, Publisher, Audacity, Snag it, Photoshop, Premier Pro, Paint Shop Pro, and Illustrator, spreadsheet and word processing applications

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