Sr. IT Manager
Resume:
William Christopher Grover
**** ******** ****** *******, ** 02715
508-***-**** **************@*******.*** page 1 of 2
Summary;
Over 25 years of mainframe and unix processing and monitoring.
Hardware/Software/Knowledge;
Mainframe operations, tso/sdsf, UNIX operations, xp, supervisory skills, excellent written and oral communication, training, trillium software, control m UNIX scheduling package, beta42 scheduling packages, clear case, Sun Solaris unix boxes, EMC storage arrays, ftp processing internal/external customer support, tso, beta42 scheduler, IBM, AMDAHL, NCR, NAS mainframes, triage of calls, varying dasd solutions.
Experience;
Harte Hanks, Inc
Tasks include, daily monitoring of unix schedules for over 300 clients and thousands of jobs. Daily
FTP processing on a daily basis, internal and external customer support.
Production Technician IV 06/2003 – 03/2009
Merge of the fast track processing unit and download processing unit. Processing of proprietary
Software including client databases, client database restores to their machines, monitoring of job
scheduling on both unix, and mainframe processing.
Fast Track Team Leader 01/2000 – 06/2003
Responsible for the quick and accurate processing of incoming media, converting to standard format
on mainframe platform, UNIX platform, & desktop platform. Running mainframe dumps, copies, and conversions. Extracting data on UNIX boxes utilizing tar, dd, cpio, etc.. to extract data from varying type’s media and desktop applications in reading and creating cd input. We where able to cut
turnaround time from 3 to 5 days to hours, getting the data bases out to clients in a timely manner.
Lead Computer Operator 06/1997 – 12/1999
Fixing abends, sort space, job scheduling, utilizing the mainframe processors, monitoring mainframe processing, daily backup processing, fixing abends.
Computer Operator III 06/1995 – 05/1997
Processing mainframe jobs off of productions sheets, giving priority, to important tasks as resources
permitted.
Computer Operator 02/1993 – 06/1995
Loading mainframe cartridges into drives.
Harvey Industries
Inside Sales person 01/1992 – 10/1992
Customer service which include taking customer and manufacturing orders relative to inventory.
Maintained proper levels of said inventory. Handled customer inquires, complaints, and orders
both via the phone and in person.
Computer Operations Manager 02/1990 – 01/1992
Responsible for the 24-hours operation of computer room which consisted of maintaining and monitoring 5 cpu’s (NCR) for 21 branches & 3 manufacturing facilities. Supervised 5 employees.
Maintained customer, cost, billing, and pricing files. Generated monthly, quarterly, and year end reports. Created a manual to assist all operators with any program abends and the corrective action.
William Christopher Grover
1358 Williams Street Dighton, MA 02715
508-***-**** **************@*******.*** page 2 of 2
Pintrich Painting
Interior / Exterior Painting Contractor 06/1989 – 01/1993
Painting, prepping, both interior and exteriors of homes. Wall papering
Providence Gas Company
Senior Computer Operator 12/1986 – 06/1989
Responisble for running a dual cpu environment which involved monitoring all input/output for
Computer operations, trouble shooting hardware and network issues. Training and development of
new operators on an IBM mainframe platform. Created a help guide for all operators to refer to
when issues arose.
Citizens Bank
Senior Computer Operator 08/1984 – 12/1986
Responsible for the day to day functions of first shift computer / network operations: running on an
IBM platform using mvx/xa, with cics, vsam, tso and jcl. Supervised and trained six operators. Other
Duties included maintaining a laser printer, check sorter, and network responsibilities.
Swank, Inc.
Computer Operator 05/1979 – 08/1984
Processing under a multi portioned IBM environment, running batch jobs backing up system files,
Processing orders, batch building, running, daily, weekly, monthly, quarterly, and year end reports.
wcgrover.resume.doc
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