Manager Administrative Assistant Management Service resume in Wesley Chapel, FL, 33544

***** ***** **** ** ****** CHAPEL, FL *****
813-***-**** HOME 813-***-**** CELL zeegf5@r.postjobfree.com

THOMAS W HANNAH

OBJECTIVE

Results-driven operations leader with many years of a proven track record in the elevator Construction & Modernization business. My career objective is to lead a customer-focused team with the passion for aggressive profitable top line service sales growth and excellent product delivery. I have very strong hands-on operational skills with the passion for achieving results and exceeding objectives.

FUNCTIONAL SUMMARY

I started out working the first 22 years of my career at Schindler Elevator Corporate
Headquarters Toledo, OH in different engineering & sales estimating capacities. I was
Then promoted to General manager of the Schindler Albany, NY District office where
I spent the next 11 years. In the fall of 2005 I took a job as the Service Manager for
ThyssenKrupp Elevator in Orlando, FL. In the summer of 2008 I joined the District
staff at Kone in Orlando, FL. I was the District Installation Manager.
SUMMARY OF QUALIFICATIONS

Ability to exceed customer expectations, proactively anticipate customer needs and increase the overall customer satisfaction ratings through my operations expertise.
Direct Field Operations, which includes budget financial management, inventory management, purchasing/procurement, business development/sales, ISO quality implementation, SAFETY, recruiting, training, and client relationship/partnership management.
Multi-faceted business experience in service delivery, manpower planning, coordinating manufacturing/fabrication/engineering, field assembly/installation, key account support, project management and field support in product development.
Ability to acquire, assess, select, develop, train and motivate individuals and teams to peak performance to achieve common goals.
Quick adaptation to changing business issues, decisions, and technologies.

EMPLOYMENT

2008 to Feb 2011 Kone Inc. Orlando District

District Installation Manager

Responsibilities included the hands-on management, supervision and motivation of:

(3) Superintendents (1 in each office)
(1) OPS Coordinator for all (3) offices
(16) construction crews
(16) Mod crews
Responsible for Orlando, Tampa, and Jacksonville operations.

Working closely with management personnel
Responsibilities include interfacing with general contractors, New construction and
Modernization installation methods/processes
Pre-sell customers on equipment upgrades
Overseeing material purchases.
Construction, modernization planning and execution

2005 - 2008 ThyssenKrupp Elevator Corporation Orlando, FL

Service Manager

Responsibilities included the hands-on management, supervision and motivation of:

Fourteen (14) Service Technicians
Three (3) Repair Crews
One (1) Mod Crews
One (1) Maintenance & Repair Foreman
Two (2) Administrative Assistant
Manage 1800 units on Service
Responsible for P & L for $12M business.
Responsible for Orlando office and Gainesville office.

Working closely with technicians and management personnel
Responsibilities include interfacing with customers, Modernization installation
methods/processes
Pre-sell customers on equipment upgrades, repairs and code updates
Ordering all material for Modernizations & Repairs.
Service Routing, Modernization planning and execution

EMPLOYMENT (CONTINUED)

2004 - 2005 Schindler Elevator Corporation Albany, NY

New Product and Modernization Sales

Responsibilities include hands-on management, supervision and motivation of:

Customers, technicians and working closely with management personnel
Responsibilities include interfacing with customers, New Product & Modernization
installation methods/processes
Pre-sell customers on equipment upgrades, repairs and code updates
Work With existing customers to develop a (5) year Mod Plan
Bidding and estimating new product projects and modernization projects and major
repair work

1994 - 2004 Schindler Elevator Corporation, Albany, NY

Branch Manager

Responsibilities include hands-on management, supervision and motivation of:

Ten (10) Service Technicians
One (1) Repair Crews
Four (4) Mod Crews
Two (2) Construction Crews
One (1) Existing Installation Salesperson
One (1) New Product Salesperson
One (1) Maintenance & Repair Superintendent
One (1) Construction & Mod Superintendent
One (1) Administrative Assistant
Manage 900 units on Service
Responsible for P & L for $8M business.
Responsible for Albany office and Poughkeepsie office

1987 to 1994 Schindler (Millar) Elevator Corporation, Holland, OH

Manager of Modernization Estimating

1984 to 1987 Schindler Elevator Corporation, Toledo, OH
Corporate Headquarters

Supervisor of Architectural Products

1980 to 1984 Schindler Elevator Corporation, Toledo, OH
Corporate Headquarters

Supervisor of Computer Graphics

1972 to 1980 Schindler Elevator Company, Toledo, OH
Corporate Headquarters

Detail Drafter, Layout Drafter, Senior Checker
EDUCATION

High School Diploma - Macomber Vocational Technical High School 1971

Attended the University of Toledo - computer programming courses did not finish

Attended Empire State College SUNY Saratoga Springs, NY - Business Courses

SPECIAL RELATED TRAINING

ISO implementation/administration, customer, safety, inventory and warehousing
procedures
Networking
10 & 30 hour OSHA Safety certifications
Manpower and service delivery
SAP office operating systems
Service, repair and modernization estimating
Service routing design and deployment to maximize labor efficiency

Will provide references upon request.

Willing to travel but prefer to stay in the Tampa Florida Area.

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