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Manager Customer Service

Location:
Houston, TX, 77433
Posted:
April 16, 2012

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Resume:

Aisha Siddiqui

***** ******* ***** **.

Cypress, TX 77433

609-***-****

zdgrgn@r.postjobfree.com

OBJECTIVE:

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

SUMMARY OF QUALIFICATIONS

• Skilled in materials management, maintenance of filing systems, mail processing and data entry.

• Able to multi-task

• Great ability to manage and organize the retail operation.

• Strong ability to plan and coordinate marketing programs.

• Proficient in development of the team and individual.

• Strong ability in personnel interviewing, training, and motivating.

• Skilled in organization and office procedures

• Ability to achieve immediate and long-term goals and meet operational deadlines

• Fast learner, able to work quickly and accurately on multiple tasks

• 5+ years of secretarial experience and duties

• Computer literate: Office 2000 ( Word, Access, Excel )

WORK HISTORY:

Assistant Manager

Bandolino (Jones Apparel Group), North Brunswick, NJ (April 2009-October 2010)

• Supervised all daily functions of store activity to ensure customer satisfaction.

• Managed full and part time shift schedules of employees and other personnel issues.

• Handled all aspects of inventory, bookkeeping and payroll; performed daily bank runs.

• Manage total store level operations, including staff hiring, training, evaluation and work schedules.

• Managed all aspects of merchandising, window displays, and stocking.

Manager

Roma Pizza Restaurant, Alexandria, VA (June 2007-Feburary 2009)

• Interface directly with customers to provide assistance and resolve problems.

• Supervise product inventory; verify quantity and quality of products received.

• Successful experience in sales and staff support training, motivating, and supervising customer service employees.

• Develop plan, process payroll and maintain accurate inventories.

• Quickly and effectively solve customer challenges

Assistant Manager

MAKRO Wholesale Center, Lahore, Pakistan (September 2006-April 2007)

• Supervised direct staff, development of policy recommendations, and preparation of implementing procedures and served on numerous operating committees.

• Supervised human resource functions for designated units and prepared budgets and coordinated planning with other department managers.

• Worked with store managers to ensure merchandise changes aligned with sales patterns.

Administrative Assistant

Avari Hotel, Lahore, Pakistan (January 2003-August 2006)

• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.

• Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements.

EDUCATION:

BA of Arts, Psychology Major (Phi Kappa Phi) – Kean University: Union NJ.

2011

BA of Arts, Education Major - Punjab University, Pakistan

2007

High School Diploma - Pennsauken High School, NJ

2003

REFERENCES:

Available Upon Request.



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