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Sales Customer Service

La Mesa, California, United States
open for discussion
April 30, 2012
Contact Info:

Guillermo Ganir
**** *** **** **.
Santee, CA. **071

To obtain a challenging position in an environment where I can utilize and expand my knowledge of corporate sales while gaining experience achieving business related goals in a customer service oriented atmosphere.

Fluent in Spanish
Flexible and Versatile
Diplomatic and Tactful
Reliable and Responsible
Face to face sales techniques
Employee coaching and hiring
Proficient in Multi-product sales
10 years experience in Business to Business sales
10 years experience in Business to Consumer sales
2 years appointment setting Business to Business
Knowledge in multi-phone dialing systems

Proficient in:
MS Word
MS Excel
MS Outlook
Training seminars in:
Customer service
Sales techniques
Research and Development
1996 R.O.P. Business School San Diego, California
Office Administration Vocational Degree
MS Office products

1998 Chula Vista High School Chula Vista, California
College preparation courses Graduated

1999 Southwestern College San Diego, California
General Studies

07/10 -04/12 AppStar Financial
San Diego, California
Call Center Director

Management of call center operations in two call centers in San Diego and Dallas. Coaching, mentoring and motivating appointment setters. Monitoring the performance of both call centers, and implementng plans of action to improve all aspects of the call center enviroment. Developed and implemented training programs and policies for both call centers.

02/03 – 3/10 Phoneware Inc.
San Diego, California
Director of Training

Handling a team of 40-60 sales representatives in a fast-paced, high-volume environment. Coaching, mentoring and motivating team members, setting performance measurements and continuous improvement of my team at all levels. Ensure appropriate staffing levels for my team and the overall business unit.
Working in management teams, I assisted in developing and implement training programs for our sales representatives. Ensure compliance with legal and regulatory standards with the Department of Quality Assurance.

01/02-02/03 Direct Communications
San Diego, California
Hispanic Team Manager

Telephone sales in a fast-paced, high-volume environment. Making outbound and incoming sales calls for large companies like HBO, Cinemax, Starz and Showtime. Maintaining the highest sales rating in the entire business unit. Helped in developing
and maintaining a team dedicated to the Hispanic community.

Available upon request