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Sales Customer Service

La Mesa, California, United States
open for discussion
April 30, 2012
Contact Info:

Guillermo Ganir

**** *** **** **.

Santee, CA. **071



To obtain a challenging position in an environment where I can utilize and expand my knowledge of corporate sales while gaining experience achieving business related goals in a customer service oriented atmosphere.


Fluent in Spanish


Flexible and Versatile

Diplomatic and Tactful

Reliable and Responsible

Face to face sales techniques

Employee coaching and hiring

Proficient in Multi-product sales

10 years experience in Business to Business sales

10 years experience in Business to Consumer sales

2 years appointment setting Business to Business

Knowledge in multi-phone dialing systems

Proficient in:

MS Word

MS Excel

MS Outlook

Training seminars in:

Customer service

Sales techniques

Research and Development


1996 R.O.P. Business School San Diego, California

Office Administration Vocational Degree

MS Office products

1998 Chula Vista High School Chula Vista, California

College preparation courses Graduated

1999 Southwestern College San Diego, California

General Studies


07/10 -04/12 AppStar Financial

San Diego, California

Call Center Director


Management of call center operations in two call centers in San Diego and Dallas. Coaching, mentoring and motivating appointment setters. Monitoring the performance of both call centers, and implementng plans of action to improve all aspects of the call center enviroment. Developed and implemented training programs and policies for both call centers.

02/03 – 3/10 Phoneware Inc.

San Diego, California

Director of Training


Handling a team of 40-60 sales representatives in a fast-paced, high-volume environment. Coaching, mentoring and motivating team members, setting performance measurements and continuous improvement of my team at all levels. Ensure appropriate staffing levels for my team and the overall business unit.

Working in management teams, I assisted in developing and implement training programs for our sales representatives. Ensure compliance with legal and regulatory standards with the Department of Quality Assurance.

01/02-02/03 Direct Communications

San Diego, California

Hispanic Team Manager


Telephone sales in a fast-paced, high-volume environment. Making outbound and incoming sales calls for large companies like HBO, Cinemax, Starz and Showtime. Maintaining the highest sales rating in the entire business unit. Helped in developing

and maintaining a team dedicated to the Hispanic community.


Available upon request