Project Management / Implementation / Print / Customer Service
Resume:
Cheryl (Joseph) Clark
St. Louis, MO 63146
******.*****@******.***
http://www.linkedin.com/in/cheryljosephclark
Summary: • Extensive experience with system implementations and training, print production, purchasing, estimating, sales promotion, direct- mail and specialized label manufacturing
• In-depth knowledge of electronic pre-press, sheet-fed, flexo, digital, web and offset printing methods
• Many years of experience in customer service ensuring customer satisfaction
• Strong organizational, multi-tasking and problem solving skills
Experience:
Feb 2008 Avanti Computer Systems Toronto, Canada
to July 2010 Implementation Specialist
• Facilitated the implementation and training for new and existing customers of the Avanti Print Management system. In-depth training occurred in both onsite classroom environments as well as via online interactive trainer directed sessions.
• Served as the liaison between the client and our system to ensure a successful implementation. Generated and maintained project plans. Tracked the status of projects, communicated with project team and stakeholders, keeping tasks/milestones on target.
• Many years of experience with administrative processes. Advised clients on best practices for each phase of the project and use of the many functions and features within the application.
• Implemented and trained in all aspects of print production including estimating, job control, scheduling, inventory, online ordering, data collection, and job billing. This position involved significant travel.
Aug 2006 Pace Systems Group, Inc Jacksonville Beach, FL
to Feb 2008 System Implementer / Trainer
• Facilitated the implementation and training for new and existing customers of the ePace Print Management software solution. In-depth training occurred in both onsite classroom environments as well as via online interactive trainer directed sessions.
• Served as the liaison between the client and our system to ensure a successful implementation. Generated and maintained project plans. Tracked the status of projects, communicated with project team and stakeholders, keeping tasks/milestones on target.
• Many years of experience with administrative processes. Advised clients on best practices for each phase of the project and use of the many functions and features within the application.
• Implemented and trained in all aspects of print production including estimating, job control, scheduling, inventory, online ordering, data collection, and job billing. This position involved significant travel.
May 2005 Reproxdigital St. Louis, MO
to Aug 2006 Production Planning – Estimating Manager / System Administrator
• Implemented and was the System Administrator for the ePace Print Management system. Developed the estimating standards and costing structures along with conducting training sessions for system users.
• Production planning for jobs. Supervised the Customer Service Department. Developed and defined the workflow needed to ensure that jobs traveled efficiently through production. Managed the purchasing of materials. Sourced and established relationships with vendors.
Jan 2002 Inprint USA St. Charles, MO
to May 2005 Technical Sales Support
• Concept development, estimating, costing and coordinating for specialized label manufacturing. Included extended-text pharmaceutical, agricultural and promotional labels printed on flexo, offset and web presses.
• Daily maintenance of a variety of detailed reports accounting for the status of open jobs, accounts receivable, costing and invoicing.
• Assisted with the implementation and training of a new computer system as well as daily maintenance of the computer equipment.
Apr 2001 DIMAC Direct St. Louis, MO
to June 2001 Manager – Program Resources
• Estimated for data processing, lettershop, print production and mailing services for direct mail programs.
• Attended planning meetings for upcoming projects to help direct the production and design process.
• Established effective working relationships with nationwide vendors in order to effectively coordinate print programs.
May 2000 Commerce Color / Coast to Coast St. Louis, MO
to Apr 2001 Print Production Manager / Buyer
• Coordinated and purchased all Out-of-Home media as well as managed color separations and purchased printing for sheet-fed, web, offset and silkscreen printing.
• Managed production and purchased print for Out-of-Home media pieces such as bulletins, transit shelters, 30-sheet posters and 8-sheet posters, fleet graphics, transit, commuter rail and airport graphics.
• Negotiated with a nationwide network of print vendors to secure the most competitive pricing available.
Jun 1997 Elwell Associates, Inc. St. Louis, MO
to May 2000 Production Department Manager / MIS Administrator
• Supervised all product development, beginning at the creative stages and progressing through final production.
• Secured and negotiated contracts, pricing and schedules as related to job specifications.
• Simultaneously followed the progress of many projects with strict deadlines and ensured that quality standards were met for each.
• Conducted press checks and gave necessary color approvals to meet client requirements, providing excellent attention to schedules and details.
Implementation and continual maintenance of the LAN network system, as well as for the purchasing and maintenance of any computer related equipment, both PC and Macintosh formats.
Feb 1989 Kohler & Sons Inc. St. Louis, MO
to Jun 1997 Estimator / Coordinator / MIS Administrator
• Generated estimates, processed jobs, purchasing, coordinated scheduling and print production in-plant, as well as with outside vendors.
• Implemented and was the System Administrator for the Hagen Print Management software.
Education: St. Louis Community College Florissant Valley Campus
A.S. in Business Administration
References: Available upon request
Contact this candidate