Engineer Maintenance

STEVE THOMAS

*** **** ********* **. ****: 214-***-****

Dallas, Texas 75040 Mobile: 972-***-****

********@*****.***

IM: aodtboss (yahoo)

OBJECTIVE

Network/System Administrator

SUMMARY

Have extensive experience in all phases of Information Technology and Telecommunications. Experienced in Customer Service (remote/field), Installation/Commissioning, and Verification of IT based Telecom systems, PC/UNIX System and Network Administration; systems level test and repair, training of manufacturing technicians in systems level trouble-shooting techniques, mixed language programming, support of systems installed at customer sites, and prototype and repair of new board level designs.

Have 2- years component level repair experience, 5 years hardware development experience on DACS equipment, 5 Years experience at NORTEL as an ETAS Engineer on the MSL100 (a DMS100 in drag), 5 years experience in GSM VO on NSS (MSC, HLR, IWF (Inter-working Function), & off-board products (SDM (AIX, CIPC (HP-UX, Call Intercept (HP-UX), System Administration, Installation & Maintenance of AIX, Solaris, HP-UX, & Linux, etc…), 6 years contracting on GSM (NSS, BSS, & OAM) equipment running the aforementioned Unix flavors, 5+ months contracting on CDMA NBSS systems running Solaris and other proprietary OS’s.

PROFESSIONAL EXPERIENCE

A.O.D.T. Consulting – Garland, Texas Nov 2003 to Present

IT Consulting

Responsibilities include Integration/Test, Installation, Acceptance testing of GSM OMC-R, BSC (12000, e3), TCUe3, BTS (8K, 12K, 18K), ASN (Access Stack Node), ARN (Access Remote Node), Passport 8K/15K, USP (Universal Signaling Processor), PCUSN, IWF (Inter-working Function), CBRS, SBS (Selector Bank Sub-System). Cisco (IOS)/Nortel Routers, LPAR (Logical Partitioning), Volume Group Management of rootvg/datavg on AIX systems, system restoration from Tape/CD of Solaris/HP-UX/AIX systems. System Administration via SMIT, SAM, as well was command line Unix/System administration activities.

Technical Support Engineer IV Ericsson (US March 2011 to March 2012

Responsibilities include the Technical Support of all connectivity/translations issues related to UMTS (Nortel Legacy) provided services.

• Technical Support of GSM (Global Systems for Mobile Communications) NSS (MSC/VSE/UMTS) and OA&M products with CBM/SDM/ERS8600/MGW(AIX, Solaris, Ericsson Proprietary) Operating System.

• Knowledge of Overall PC/UNIX and Network Administration (TCP/IP, NFS, UNIX/PC file systems, and Network Typology)

• Creation/maintenance of Product Test Plans to be used for the testing of the supported product(s).

• Technical Support of UMTS VSE (Linux OS, MSC/HLR emulator)/ERS8600, MGW (Trunking/IP connectivity)

Technical Support Specialist II – AT&T (US) November 2009 to January 2011

Responsibilities include the Technical Support of all connectivity relates issues related to U-verse provided services (VOIP, DSL, IPTV).

• Resolve wired/wireless connections.

• Resolve outside plant related connectivity issues.

• Support the utilization of the aforementioned products on Win 2k, XP, Vista, 7, and Max 10+ Operating Systems.

• Email Client configuration and connectivity issue diagnosis.

• Providing general information to the customer about hot to best utilize the features of services being provided.

CDMA NBSS Specialist – Nortel (US) June 2009 to September 2009

Responsibilities include the Integration/Test/Upgrade of Network Base Station Sub-systems components (BSSM, MDM, eBSC, &BTS); providing onsite maintenance support of customer sites requiring that various maintenance functions be performed as they are related to the maintenance of a switching center.

• Perform software upgrade of CSP Solaris Server (Netra 1280) with NAS Sun Fire 3300.

• Perform software upgrade of Passport 1500 (eBSC, CSVS., PDSN)

• Perform Software upgrade of Metrocell/Compact BTS.

• Performed troubleshooting of Trunking issues related to upgrade success

Quality Test Engineer – Alcatel (Plano, Texas) September 2007 to June 2009

Responsibilities include the Quality testing of 50708 SSG (Signaling System 7 Gateway) in environment test situations..

• Installation/Configuration/Test of Solaris 10 System Admin Shelf.

• Perform quality test/verification of 5070 SSG ALF (Administrative Link Frame).

• Perform quality test/verification of 5070 SSG ELF (Link Extension Frame).

• Perform quality test/verification of 5070 SSG Card Sub-Assemblies.

Installations/Integration Engineer – Nortel (French Guyana) June 2007 to June 2007

Responsibilities include the Installation/Commissioning/Integration of AIX based V16.0 e3BSC/TCU .

• Perform 100M LAN connectivity between BSC/TCU and Cisco Routers.

• Perform T1 interconnection between BSC and TCU.

• Perform T1 interconnection between BSC/TCU and European DSX.

• Perform integration of BSC/TCU with Solaris SF-V890 Server.

• Performed verification of Trunking connectivity associated with integration activities

Installations/Integration Engineer – Nortel (Curacao) April 2007 to May 2007

Responsibilities include the Installation/Commissioning/Integration of AIX based V15.1.1 OMC-R Server and Installation Server.

• Perform Physical installation of SF-V890 Solaris Server.

• Perform Physical installation of SB-150 Installation Server.

• Perform 100M LAN interconnection OMC-R Server and Cisco Routers.

• Perform Software installation of OMC-R CIUS Server on Sun SF-150 Workstation.

• Perform Software installation of OMC-R Server on Sun SF-V890 Server.

CDMA NBSS Specialist – Nortel (US) Apr 2007 to May 2007

Responsibilities include the Integration/Test/Upgrade of Network Base Station Sub-systems components (BSSM, MDM, eBSC, &BTS); providing onsite maintenance support of customer sites requiring that various maintenance functions be performed as they are related to the maintenance of a switching center. Configuration of EV-D0 OA8M Workstation, Upgrade of EBSC supporting EV-D0.

• Perform software upgrade of BSSM Solaris Server.

• Perform software upgrade of MDM Installation Server on Solaris SB-150.

• Perform software upgrade of eBSC/CBRS on Passport 15K.

• Perform Software upgrade of BTS.

• Perform Software installation of BSSM on Sun Solaris Server.

• Performed troubleshooting of Trunking issues related to upgrade success

GSM Installations/Integration Engineer – Nortel (American Samoa) Nov 2006 to Dec 2006

Responsibilities include the installation/trouble-shooting of an e3BSC/TCU running V14.3; upgrade of the BSS sub-system (e3BSC/TCU, OMC-R) to V15.1 and the Re-Parenting of their BTS to the new e3BSC.

• Perform Physical installation of SF-V880 Solaris Server.

• Perform Physical installation of SB-150 Installation Server.

• Perform 100M LAN interconnection OMC-R Server and Baystack Routers.

• Perform Software installation of OMC-R Server on Sun SF-V880 Server.

• Performed troubleshooting of Trunking issues related to upgrade success

CDMA NBSS Specialist – Nortel (US) Aug 2006 to Nov 2006

Responsibilities include the Integration/Test/Upgrade of Network Base Station Sub-systems components (OMC-R, MDM, eBSC, &BTS); providing onsite maintenance support of customer sites requiring that various maintenance functions be performed as they are related to the maintenance of a switching center.

• Perform software upgrade of BSSM Solaris Server.

• Perform software upgrade of MDM Installation Server on Solaris SB-150.

• Perform software upgrade of eBSC/CBRS on Passport 15K.

• Perform Software upgrade of BTS.

• Perform Software installation of BSSM Server on Solaris Server.

• Performed troubleshooting of Trunking issues related to upgrade success

IWF Site Prime – Nortel (Guatemala City, Guatemala) Jan 2006 to May 2006

Responsibilities include the Installation/Commissioning, Integration/Test of GPP IWF (GSM Passport Inter-working Function), responsible for the initial debug of an incomplete installation with the intent of bringing the installation to completion. Responsibilities have included: configuration of the MSC, HLR, & IWF; Troubleshoot and test IWF configuration; assist engineering in verifying overall configuration; troubleshoot E1 connectivity and Passports used as part of the tie-trunks used to connect the IWF to the 2nd MSC; configuration/test of multiple Mobile/PC configurations used for fax/data calls; installation/configuration of Preside MDM to provide OA&M functions for the IWF.

Site Team Lead – Nortel (Kolkata, India) Jan 2005 to Dec 2005

Responsibilities include the Installation/Commissioning, Integration/Test of BSS, and NSS elements prior to and after their in-service cut-over in GSM/UMTS environment;V15 OMC-R’s (Operations & Maintenance Center – Radio), ASN (Access Stack Node) & ARN (Access Remote Node) routers, ERS8600, PCUSN (Packet Control Unit Support Node), BSC’s, E1 links between sites, and SDM, Passport 8K; perform NSS components configuration, commissioning (Table Datafill, PDTC, SDM, HLR-PS, SBA, IWF); performed network re-engineering to work around frequent networking equipment shortages in order to get as many BSS elements commissioned as possible; upgraded & supported a shell script (created on the CCT Boatphone project) that was used by various personnel in the East/South zones of BSNL to perform initial subscriber provisioning prior to the completion of the final provision application and its network. Build,/Troubleshooting of connectivity issues (Trunking) from NSS to BSS to BTS in the network.

Installations/Integration Engineer – Nortel (American Samoa) Nov 2004 to Dec 2004

Responsibilities include the Installation/Test of the OMC-R, trouble-shooting of a V11 to V13 OMC-R upgrade; performed maintenance activities on the SDM and the configuration of the OMC-S application in order to show the customer a better way of monitoring there NSS components and the Re-Parenting of their BTS. Troubleshooting of Trunking issues related to new cell site integration into the customers network.

Installation/Integration Engineer – Nortel (Tortola, B.V.I.) Sep 2004 to Oct 2004

Responsibilities include the Installation/Integration/Test of a new BSCe3/TCUe3 and BTS, trouble-shooting the NSS/BSS connection, provisioning of the SBA, HLR-PS on the SDM in preparation for fist call verification. Created a shell script for the HLR-PS that was used to add all of the provided test SIMS; trained the customer on the use of this script as a temporary stop gap until their final solution was ready. Build/Troublehooting of connectivity related issues (Trunking) from NSS to BSS to BTS in the network that we were building for this customer.

Integration Team Lead – Nortel (Toronto, Canada) Apr 2004 to Jul 2004

Responsibilities include the management of the Integration/Test team with respect to hours worked, the number of team members required during various phases of the Integration/Test process. Perform Integration Test on BTS (E-cell, 8K, 12K) prior to their in-service cut-over. Functioned as the lead Trouble-shooter during site integration and cut-over. Drive test areas where the E-cell was being deployed. Administration/Troubleshooting of Trunking related issues the came up as a result of the EDGE upgrades that were being made to the customers network.

Integration Team Member – Nortel (Philidelphia, US) Feb 2004 to Apr 2004

Responsibilities include the Integration/Test of EDGE radios into 8K BTS throughout the eastern part of the Cingular network. Administration/Troubleshooting of Trunking related issues the came up as a result of the EDGE upgrades that were being made to the customers network.

Senior Technical Support Specialist - SBC Internet Services (Plano, TX) Nov 2003 to Feb 2004

Responsibilities include Second Tier (Senior Level) Call Center support of DSL (Digital Subscriber Line) on windows (98, ME, 2000, XP) and Macintosh (9.x, OS X); trouble-shoot and configure DSL modems/routers (cayman, efficient, 2wire); install and configure DSL client applications on the various supported platforms; correction of account database issues effecting customer accounts.

NORTEL - Richardson, Texas May 1992 to May 2002

GSM Verification Office Engineer (1996 to May 2002)

Responsible for Integration/Test of GSM (Global Systems for Mobile Communications) Off-board products (OA&M). The current list of Off-board products are PC (Windows 95/98/NT) and UNIX (AIX, HP-UX, SUN, Linux) based; knowledge of Overall PC/UNIX and Network Administration (TCP/IP, NFS, DCE, UNIX/PC file systems, and Network Typology). Test procedure development and execution in laboratory and at customer sites. Interoperability Testing between UNIX/PC systems and GSM switch’s (MSC/HLR). Design and creation of UNIX/PC scripts in Korn Shell, Perl, & DOS. Position has required:

• Travel to customer sites in support of various issues (twice a year, 2 month average).

• Creation/maintenance of Product Test Plans to be used for the testing of the assigned product(s) during VO at the customer site.

• In-house testing of the product, before traveling to the customer site.

• Onsite VO’s (Verification Only) and Team Leader in Taiwan (Chunghwa LD&M), Germany (Viag), Singapore (SingTel), Ireland (Digiphone), Italy (BLU), Schaumburg, IL (Motorola/iDEN), Birmingham, AL (SoLINK), Charlotte, NC (Cingular), Tulsa, OK (VoiceStream).

• VO Team Leader responsible VO of SDM, CIPC, HLR-PS, OMC-S, SBA, IWF at Optus in Australia.

• Lab Equipment Maintenance of all OA&M equipment and Linux machines handled by my group. This task involved the installation, maintenance, and configuration of all lab equipment with specific interest on system interconnectivity.

• VO Team Leader of E-Cell (GSM900/1800) RF base station with GPRS/EDGE capability at Chunghwa LD&M in Taiwan.

• Specifically requested by SingTel (Singapore) for installation/setup of Call Intercept system utilizing SDM’s and CIPC’s.

• Installation/trouble-shooting of SDM/FT (SuperNode Data Manager – Fault Tolerant)

• Operating System installation/configuration of SDM’s, CIPC’s (Call Intercept Provisioning Center), OMC-S (Operations & Maintenance Center – Switching), HLR-PS (Home Location Register- Provisioning Server), GBMD (GSM Billing Mediation Device), & GSM Service Evaluation Platform (GSEP) a Chungwha Telecomm specific product.

• Instrumental in the initial installation configuration of Chungwha’s GSM 900 System of CIS, OMC-S, HLR-PS, & GBMD.

Emergency Technical Support Engineer (1992 to 1996)

Responsibilities include Call Center support of the MSL-100 (Meridian Stored Logic, Option 111) PBX and all peripheral equipment connected to it, support of the software upgrade department during system upgrades, travel to customer sites in support issues (10 %), Pre-In-service Checks, and debug of software corruption. Have experience with ISDN PRI, ACD (Automatic Call Distribution), SMDI (Small Message Desk Interface), Remote peripheral trouble-shooting. Perform 24/7 on-call pager support on rotation.

• Responsible for the FMA (First Market Application) of SMA (Subscriber Module Carrier Access-100) at BCSC in Victoria, B.C.

• Responsible for the FMA (First Market Application) of DWS (Dialable Wideband Services), a Voice/Video service delivered via the customers Trunking network, at the State of Iowa in Demoine, IA.

DSC Communications - Plano, Texas 1984 to 1992

Test Engineer (Transmission Products) (1992 to 1992)

Responsible for testing new hardware/software features for use in Trunking networks and verification that product(s) comply with Bellcore specifications.

Sr. Engineering Tech. (Transmission Products) (1986 to 1992)

Responsibilities include: Design level Bread-boarding/troubleshooting of new PCB designs; such as Alarm Interface circuits, Unit Control processors DS0-DS3/VT-1/OC-1 Circuit Pack troubleshooting. Troubleshooting of complete Trunking systems all the way down to tracing a single bit thru a 1344 port DS1 cross-connect. Support of all transmission products during the development and production phases as well as the training/support of systems test personnel during the delivery phase. Responsible for traveling to customer sites to deal with all situations where a full-blown engineer was not required, usually requiring the addition of engineering changes to live systems.

• Responsible for maintenance and upgrade of IBM PC compatibles used on DSC DEX ECS3 systems.

• Performed switching matrix modification of several DSC DEX ECS3 systems at customer premises to facilitate the generation of an Alarm Indication Signal on redundant ports.

• Acted as lead member of team responsible for verification/diagnosis of DSC DEX ECS3 systems belonging to a major customer before they were cutover.

• Diagnosed cause of several intermittent system data errors in the factory that were responsible for holding up factory shipments on numerous occasions.

• Designed and built from spare parts a complete single rack DSC DEX ECS3 system for use as a lab test-bed.

• Designed and implemented a program, written in "C", to compare components connection list to aid engineers in the verification of changes made to their designs.

• Converted DSC DEX CS1L embedded debug program (used for direct control and manipulation of hardware) for use on DSC DEX ECS3.

• Made further modifications to the aforementioned debug program to aid in the diagnosis of DSC DEX ECS3 related problems.

• Converting debug program from 68000 assembly language to "C", a step which will allow it to be more easily ported to different processors.

• Designed and implemented a software tool written in Pascal, to aid in the recovery of assembly language source files from assembler listing output files.

• Designed software tool, written in "C", to convert object code (intended for initialization of programmable parts) back into source code, which allowed these parts to be more easily included in new designs.

• Installed matrix upgrade of DSC DEX CS1L during Pittsburgh FVO.

• Designed and implemented board level diagnostics for the DSC DEX CS1L DS3 Unit Shelf.

• Designed and built from spare parts a custom DSC DEX CS1L system for use as a development test-bed. This system was later modified for use in Systems Test as a 1344 port matrix tester with only 28 DS1 ports installed.

Repair Technician (1984 to 1985)

Responsible for test & repair of Trunk, Matrix, and Call Processing hardware belonging to DSC DEX-200, DEX-400, & DEX-600 systems.

• Designed machine language scope loops tailored to specific board level problems encountered during repair.

Test Operator (1984)

Responsible for PCB diagnostics testing of all tandem systems PCBs.

Temporary (1983 to 1984)

Burn-in of auto-dialers used to dial/store long distance access codes required by long distance carriers before Equal Access.

HARDWARE

Telecom Systems: GSM (SDM, CIPC, MSC, HLR …), MSL-100(Meridian), DSC DEX-200, 400, 600, ECS3, ECS1, CS1S, CS1, and CS1L, BSCe3/TCUe3, Passport 1500, Passport 8600, ASN, ARN, IWF, CDMA (EBSC, CPDS, CBRS …)

Switches/Routers: Nortel, Cisco, Linksys, D-Link, Netgear

Micro Systems: HP-UX, IBM PC/XT/AT, Solaris, AIX, Linux

Micros: Motorola 680X0, Zilog Z800X, Intel 6503, M68K

Test Equipment: Analog/Digital oscilloscopes, VOM (Volt Ohmmeter), Zilog/Motorola Microprocessor CPU emulators, T-Berd (DS0, T1, E1, DS3, VT-1, OC-1) Transmission (Trunking)Testers, Tekelec (DS0, DS1) Transmission Testers, and Logic Analyzers, STS-1, OC-1, OC-3

SOFTWARE

Languages: Machine (Zilog, Motorola), Assembler (Z800X, 680X0), "C", Pascal, and Basic, Protel (Nortel Proprietary)

Scripting: Ksh, Expect, Perl, Crostalk Mk. 4, Procomm Expect

Operating Systems: SOS, EKOS, DOS, VAX/VMS, UNIX, MS 95/98/2000/XP, Cisco IOS

Applications: Microsoft Word, Crosstalk Mk.4, Microsoft Outlook, and Microsoft FrontPage, Microsoft Excel, Microsoft Access, Microsoft PowerPoint,

EDUCATION

Education America, Dallas, Texas [Computer Networking Systems Technology] – 2002 - 2002

Brookhaven College, Dallas, Texas [Computer Science] - 1988 to 1992

Control Data Institute, Dallas, Texas [Certificate in Computer Technology] - 1983

Northlake College, Dallas, Texas [Certificate Commercial Carpentry] – 1980

Richland College, Richardson, Texas [CCNA, Solaris] – Present

CERTIFICATIONS

Hewlett Packard, Irving, Texas [HP-UX 10.X System Administrations] – 1998

Hewlett Packard, Irving, Texas [HP-UX 10.X Network Administrations] – 1998

Global Knowledge Network, Richardson, Texas [Internetworking Routers and Switches] – 1999

Motorola (onsite), Richardson, Texas [AIX Series FX System Administration and Operation] – 1998

Nortel Networks, Richardson, Texas [DSM-100 Family XPM Software Support] – 1996

Nortel Networks, Richardson, Texas [DSM SuperNode System Software Transition BRISC] – 1996

Nortel Networks, Richardson, Texas [DMS SupeNode Enhanced Network (ENET) Support] – 1995

Nortel Networks, Richardson, Texas [DMS-100 Family Translations] – 1994

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