Customer Service - Remote resume in De Bary, FL

Dear Sir/Madame,
I am writing to explore the possibility of employment with your company. I am presently seeking either a full time or part time Call Center / Customer Service position. Attached is a copy of my resume for your review. It highlights some of my accomplishments, which I would be happy to discuss with you personally. My skills in the customer service field have allowed me to focus on detail, the ability to multitask and provide quality customer service relationships with patients.
I am a results-oriented individual, with more than twenty years in the customer care. I pay careful attention to detail; I’m highly capable of working independently, as well as in a team situation. I am seeking a position that will enable me to utilize my planning, organizing and communication skills required to multitask. As my resume indicates, I have an extensive background in the customer service field and I possess organizational, supervisory and interpersonal abilities that I believe will be an asset to your practice. I am confident that I can do an excellent job for you and would enjoy putting my energy, talent and experience to work for you.
I look forward to hearing from you and will make the time available for an interview at your convenience.
Sincerely,
Dede Wray

Delores Wray
5044 Quail Lake Dr. Debary, FL 32713
z9eeo4@r.postjobfree.com (386) ***-****

OBJECTIVE:
Experienced Professional Call Center Agent, articulate, assertive, detail oriented professional, with a diverse administrative and customer service background. Seeking an administrative position where my strong interpersonal communication skills, data entry, customer service experience can be fully utilized.

Skills:
Understanding individual differences of customers
Good communication and listening skills
Data entry and computer literate
The ability to multitask and work efficiently in a fast paced call center
Articulate with impeccable speech and grammar

EMPLOYMENT HISTORY:
oasis marketing solutions, tampa, fl (remote) sept 2011 – current
Customer Service Agent (remote)
Political campaigns - robocalls
Appointment Scheduling / Lead Generation
B2B Campaigns, Surveys
Donations, Sales
Transcription for Angie's List Campaign

LiveOps, santa clara, ca may 2011 – current
Call Center / Customer Service Agent (remote)
Handled approximately 50 – 100 inbound calls on a daily basis in a busy fast paced remote call center
Communication with various individuals and businesses handling inbound calls from customers
Accurately process over 100 transactions including, credit card payments and data for customers
Provide an outstanding level of customer service that exceeds standard call center practices
Uphold the required level of metrics and up sells necessary to ensure high call volume

Palm Coast Family Dentistry and Medicine apr 2007 – june 2011
Front Office Administrator – Insurance Claims Specialist
Day to day operations
Filed and troubleshoot insurance claims
Data Entry and Accounts Receivable
Scheduling / Appointment Setting

EDUCATION:
Dental Assisting, Langley Air Force Base, Langley, VA 1991-1992
Seminole High School graduate, Sanford, FL 1976
Various continuing education and dental courses

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