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Project Manager Customer Service

Location:
United States
Posted:
August 29, 2011

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Resume:

MARK ELBAZ

*** **** ***** **. , ** • Riverdale, NY 10463

z848bx@r.postjobfree.com • Home: 718-***-**** Cell: 917-***-****

SENIOR MANAGEMENT PROFILE

Mortgage Lending • Staff Development

Multifaceted professional with extensive experience and broad-based knowledge in the mortgage industry. Strong analytical skills; well-versed in all technical aspects of the field, including processing, underwriting, closing and secondary marketing. Record of consistently delivering results; adept in employing technology and analyzing business processes to develop and implement time- and cost-saving procedures and streamline systems. Effective communication skills; fluent in Hebrew, Spanish and Arabic.

CORE COMPETENCIES

• New business development

• Mortgage loan underwriting/closing

• Secondary marketing • Risk assessment/management

• Workflow design

• Process enhancement

• Vendor relations • Training/instructional design

• Team building

• Mentoring and coaching

PROFESSIONAL EXPERIENCE

Greystone Multi-Unit (GMU) 9/2008-Present

Responsible for all MIS/IT functions related to GMU Portfolio Reporting. Assists Loan Servicing Manager in the daily activities of delinquency control to ensure the timely and accurate completion of all assigned duties in accordance with Greystone Bank Portfolio policy and procedures.

Specific responsibilities include:

• Furnishing monthly reports and time series analysis on GMU product to senior management illustrating:

o Current Loan Levels

o Property Call Codes

o FDIC Property Breakout

o Delinquencies

o Credit Reporting

o Credit Monitoring

o Weighted Average Statistics

• Monitoring and adding loans to MERS, alerting GMU to any adverse change to a particular loan.

• Working closely with Greystone IT programming and network to resolve system and/or user issues. Assisting in the maintenance and execution of multiple systems and databases.

• Reviewing updated financial data used to ensure proper reserves are allocated for loans that may pose risk to the bank.

• Assisting Loan Servicing Manager in contacting Key Principals that are in default or are past due.

• Generating daily portfolio performance report and reviewing with Loan Servicing Manager to assess status of any delinquent loans.

• Monitoring of accounts and system reports, analyzing impact, providing statistical data and reporting results of delinquent loan analyses.

Approved Funding Corp – New York, NY 2005-2008

Account Executive Wholesale and Commercial

Serve as an account executive responsible for selling mortgage products to brokers in the Brooklyn area.

Provided mortgage brokers with information on the various mortgage products offered by AFC. Acted as the brokers primary point of contact on loan issues. Worked with the broker on pricing scenarios. Assisted brokers in credit analysis to ensure that product criteria was met. Managed existing book of business via collections on non performing assets.

Key Achievements:

Started the Commercial Mortgage Division

Established Commercial Investor relationships

Assisted product development

Implemented commercial workflow process ensuring that best practices were in place and that best pricing execution was met to all of our customers.

Brought in approximately $200mm worth of business.

Managed collections on non performing assets in portfolio.

BANK OF NEW YORK MORTGAGE COMPANY – Brooklyn, NY 2000-2005

Vice President of Technology and Risk

Served in senior management capacity for this originator of mortgage loans with 1,200 employees in its New York and Los Angeles operations.

Manage staff of 17 business analysts, system support/customer service employees engaged in generating new loan origination business. Lead initiatives to streamline mortgage origination process and enhance Mortgage Ally, the company’s proprietary screening system. Co-manage and evaluate financial risk in the company’s East and West Coast operations. Conduct training sessions and facilitate training events for operations staff and client brokers. Coordinate the broker, appraiser and vendor approval process. Prepare management reports, including daily pipeline, cost and operations analyses. Oversee project manager administering data and telecommunications networks; manage financial analyst charged with preparing annual budget.

Key Achievements:

Oversaw the development and implementation of software and procedures to respond effectively to rapidly changing conditions in the mortgage industry. Made vital contribution to company’s expansion into new markets, with loan originations rising to nearly $3 billion in 2003.

Cooperated with statisticians in developing and implementing pre-qualification system to gauge the default probability of prospective borrowers. Deployed rate lock, new workflow, scoring model and loan originating systems that proved highly effective in reducing turn-around time from five days to one.

Designed mortgage pricing confirmation system for brokers; provide support to brokers on screening system issues.

Co-authored policy and procedures manual as well as training manuals and presentation targeted at internal users and brokers.

HSBC – Brooklyn, NY 1998-2000

Team Member

Served in the mortgage operations of this leading financial services provider.

Responsible for all aspects of underwriting and closing mortgage loans. Served on team tasked with training management and staff following the introduction of a new loan origination system. Trained individuals in mortgage originations and servicing departments.

Key Achievements:

Authored training manuals for origination system users. Served as liaison with system provider during system testing and troubleshooting; resolved issues and facilitated changes.

Contributed to software implementation that streamlined the mortgage process.

Conducted training seminars on loan origination methods. Commended for explaining complex issues in an easily understandable manner.

PROFESSIONAL DEVELOPMENT

Certified Bank Appraiser • Certified Mortgage Underwriter • Certified Mortgage Closer

Republic Consumer Lending Group – Brooklyn, NY

Affiliation

Mortgage Bankers Association (Member since 2000)

Technical Skills

Microsoft Office, Visio, Adobe, Toad, SQL, Flash, SAS, Crystal Reports, Microsoft SQL Studio, Aqua Data

Education

Yeshiva University BA 1997

References Furnished Upon Request



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