RICHARD DECOS
TAMPA, FL ***** US
Phone: 813-***-****
Alt Phone: 813-***-****
z7iff1@r.postjobfree.com
Objective
To obtain a position in sales or sales management were I can use my skills and knowledge that I have acquired over twenty two year career
Ability Summary
Knowledge of:
Microsoft Office Suite
Production and Processing
Administration and Management
Customer and Personal Service
Critical Thinking
Time Management
Making Decisions and Solving Problems
Coordinating the Work and Activities of Others
Guiding, Directing, Motivate and Inspire Subordinates within a sales environment
Excellent communicator in sales, sales training and customer service
Bilingual
Accomplished Recruiter, Trainer and Mentor of over 500 agents over a 24 year career in sales, sales techniques and product knowledge
Excellent Interview and Customer Service Skills
5 years Call Center Sales Manager working closely with the Director
2006 to 2009 President’s Club Member based on sales and production
2007 to 2008 Awarded National Sales Supervisor of the year based on Sales and Production
In 2007 created a 'Talent Search Manual' to find and employee the best and skilled personnel for better results in Sales and Productivity. This Manual was distributed to all supervisors, managers and directors with in six call centers. Also distributed to Human Resources Department
Employment History
FRONTLINE LEADER
02/2000 - 08/2010
HUMANA INSURANCE COM
Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
Developed plans and established work schedules, assignments, and production sequences to meet production goals
Lead sales teams of 12+ sales associates successfully
Confer with management or subordinates to resolve worker problems, complaints, or grievances
Accomplished Trainer, mentor and coach of over four hundred new and current associates on product knowledge, sales, sales techniques and service to the customer
Lead and inspired team sales and efficiency as a sales manager
Senior Life & Health Agent
01/1997 - 01/2000
AAA Auto Club
Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, Health, Life, Long Term Care, and Annuities. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
Customize insurance programs to suit individual customers, often covering a variety of risks.
Independent agent with Life insurance companies as well as sales management
I have sold every life and health product successfully, and have a successful history of hiring, training, coaching and mentoring agents
Education and Trainings
Completion Date
Issuing Institution
Qualification
Course of Study
06/1970
Hillsborough Community College
Associates Degree
Business Administration
References Available on Request