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Sales Customer Service

Location:
Tampa, FL, 33604
Salary:
40,000
Posted:
July 07, 2011

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Resume:

RICHARD DECOS

*** * ***** **

TAMPA, FL ***** US

Phone: 813-***-****

Alt Phone: 813-***-****

z7iff1@r.postjobfree.com

Objective

To obtain a position in sales or sales management were I can use my skills and knowledge that I have acquired over twenty two year career

Ability Summary

Knowledge of:

Microsoft Office Suite

Production and Processing

Administration and Management

Customer and Personal Service

Critical Thinking

Time Management

Making Decisions and Solving Problems

Coordinating the Work and Activities of Others

Guiding, Directing, Motivate and Inspire Subordinates within a sales environment

Excellent communicator in sales, sales training and customer service

Bilingual

Accomplished Recruiter, Trainer and Mentor of over 500 agents over a 24 year career in sales, sales techniques and product knowledge

Excellent Interview and Customer Service Skills

5 years Call Center Sales Manager working closely with the Director

2006 to 2009 President’s Club Member based on sales and production

2007 to 2008 Awarded National Sales Supervisor of the year based on Sales and Production

In 2007 created a 'Talent Search Manual' to find and employee the best and skilled personnel for better results in Sales and Productivity. This Manual was distributed to all supervisors, managers and directors with in six call centers. Also distributed to Human Resources Department

Employment History

FRONTLINE LEADER

02/2000 - 08/2010

HUMANA INSURANCE COM

Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs

Developed plans and established work schedules, assignments, and production sequences to meet production goals

Lead sales teams of 12+ sales associates successfully

Confer with management or subordinates to resolve worker problems, complaints, or grievances

Accomplished Trainer, mentor and coach of over four hundred new and current associates on product knowledge, sales, sales techniques and service to the customer

Lead and inspired team sales and efficiency as a sales manager

Senior Life & Health Agent

01/1997 - 01/2000

AAA Auto Club

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, Health, Life, Long Term Care, and Annuities. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

Customize insurance programs to suit individual customers, often covering a variety of risks.

Independent agent with Life insurance companies as well as sales management

I have sold every life and health product successfully, and have a successful history of hiring, training, coaching and mentoring agents

Education and Trainings

Completion Date

Issuing Institution

Qualification

Course of Study

06/1970

Hillsborough Community College

Associates Degree

Business Administration

References Available on Request



Contact this candidate