Carol Bogar

*** **** **** ****

Selinsgrove, Pa 17870

H: 570-***-****

z72ew4@r.postjobfree.com

Professional Summary

I am a Dedicated customer service Professional with motivation to maintain customer satisfaction and contribute to company success while Working as a Work at home professional.

Summary of Qualifications

Strong organizational skills

Creative problem solver

Strong client relations

Courteous demeanor

Customer service

Time Management

Fast learner

Excellent communication skills

Energetic work attitude

Listening skills

Telephone skills

20 + years in pharmacy

4 years in doctor office

self starter

Work well Independently

Multi-line phone

Microsoft Word

Typing

Credit card processing

Email

Electronic Medical Records

medical terminology

Fax machine

Data Entry

Career Accomplishments

Organized and Opened a dispensing service for an Oncology - Hematology office dispensing medicine to our patients.

Maintain a patient following in all 5 offices both in active chemotherapy and those in maintance care .

Maintain a relationship with drug venders to keep my Inventory for dispensing.

Obtained my National Pharmacy Technician Certification in 2003 after studying on my own for a year.

Keep my certification my maintaining 20 continuing education credits every 2 years

Work Experience

July 2008

to

Current

Selinsgrove, PaCancer Care of Central Pa

National Certified Pharmacy Technician

I was hired to open the pharmacy in the office. I do the ordering of the meds, filling of the prescriptions under the supervision of the doctors, keeping a spread sheet on the dispensing of meds, billing insurance companies for the meds, doing the prior auth's for the meds, and finding foundation help for those who can't afford to pay for there meds.

Provided an elevated customer experience to generate a loyal clientele. Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.

March 2008

to

September 2009

Selinsgrove, PaSelinsgrove Inn

Front Desk Clerk

I would greet the customers upon entering the Inn. Check them into there rooms. advise them on the amendities the Inn offered. Answered multi line phone system booking reservations for customers .

September 2000

to

September 2007

Selinsgrove, PaCVS Pharmacy

National Certified Pharmacy Tech

Answered Multi line phone, data entry, waited on customers at the counter,

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Assisted customers in person and via telephone.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Educational Background

1979 Reedsville, Pa, MifflinKishacoquillas High School

Diploma Commercial

High school diploma

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