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Manager Customer Service

Location:
Amarillo, Texas, 79124, United States
Posted:
February 15, 2011
Email:
z7147x@r.postjobfree.com
Contact Info:
*********@*****.***
(***) ***-****


PAIGE CARSON

OBJECTIVE

Interested in an executive development program or an entry-level position that could lead to a responsible management position with-in a business.

EXPERIENCE

November-December 2010 DXP, Industries Amarillo, TX

• Inventory Validation

• Contact Vendors for technical support

• Removal products

o Out of date

o Rusted or damaged

o Past expiration date

o Obsolete

o Past Warranty

July 27, 2009 – October 1, 2010 Rescar Borger, TX

Billing Clerk

• Purchase, Receiving, Inventory, Reconciliation of material

• Using of Preferred vendor

• Sending off and receiving of calibration equipment and ordering of new tool if needed.

• Establish best pricing and vendor relationships

• Approve and Code of Accounts Payable Invoices

• Building of rail car files, approvals, BRC’s, price quotes

• Locating & Dispatching of rail cars, arrange for ISO’s

• Reflection tape, SBCA, Kip readings (looking up and entering)

• HM201’s forms

• External & Internal Audits

• Cleaning Certifications

• Customer assistance and notifications

• Reports (Weekly Profit & Loss, Weekly Billing, Monthly Profit & Loss), filing, phones

• Time cards & payroll

• Systems used include but not limited too (Railtrac, BNSF, GATX, ConocoPhillips, Chevron Phillips)

• Training records, PPE, Safety observations

• Record & Document retention

• Scrap scheduling

• ISO scheduling

• Special projects

• Troubleshoot and problem solving for Accounts Payable & customers

July 1, 2008 – July 27, 2009 ConocoPhillips (Madison Avenue) Borger, TX

Temporary-Long Term Assignment

• HSE (BBS Administrator Assistant)

• STOP, SCOUT observations and reports

• HSE Minutes Meeting

• PPE

• Update and create forms

• Document retention

• Filing

• Reports

• Participation Incentives

• IMAT Drill

• Maintain PPE Inventory

• Purchase Safety supplies as needed

2001-2008 Carson Carpet & Tile Borger, TX

Co Owner/Office Manager

• Inside Sales

• Figure customer material needs

• Purchase, Receiving, Set Pricing & Inventory of materials

• Time & Payroll

• Proposals and Contracts

• Establish vendor relationships

• Approve and pay of Accounts Payables

• Accounts Receivables

• Create forms and Contract

• Set Office Standards, hiring of office personnel

• Create procedures needed and implement them into place

• Invoicing of Customers

• Troubleshoot and problem solve

2001-2003 ConocoPhillips (Madison Avenue) Borger, TX

Temporary –Long Term Assignment

• Stock and Blending

• Track inventory in tanks

• Assign loading tanks

• Track Vapor Tightness Test

• Figure blending

• Recurring Duties

• Send out Reports

• Acquiring Waivers

• Billing

• Invoicing of Trucks and Railcars

• Send out COA’s (Certificate of Analysis)

• Chart products shipped

• Daily and Monthly Reports

• Record Management

• Create Procedure Manuals

• TPM’s

• Shop Clerk

• Mail, Vacation scheduling

• Minutes

• Track Spending and Office needs

1999-2000 Graphic Equipment & Supply Amarillo, TX

Inventory Control/CSM

• Purchase, Receive, Price, Inventory, Reconciling of Material for 3 warehouses

• Supervise office personnel

• Schedule and receive material trucks

• Customer Service Manager

• Invoice & Issue Credit for Customers

• Code & Assign Invoices for payment with Accounts Payable

• Troubleshoot and problem solve

1991-1998 Air Speed Oil Company Amarillo, TX

Inventory Control/Purchasing

• Inventory and reconcile items

• Assist Walk-in sales

• Purchase, Receive, Price and Inventory Material for 3 warehouses

• Accounts Payable

• Schedule and receive of bulk deliveries, material trucks

• Invoice & Issue Credit for Customers

• Create procedures needed and implement them into place

• National Accounts

• Code and Assign Invoices for payment

• Troubleshoot and Problem solving

EDUCATION

2002-2005 Frank Phillips College Borger, TX

• Computer Management

• Who’s Who 2004

COMPUTER SKILLS

• OS – 98, ME, 2000, Vista

• Excel

• Word

• Access

• Power Point

• Web Design

• SAP

• Cisco

• Citrix

• Quick Books

• Railtrac

• GATX, BNSF, ConocoPhillips, Chevron Phillips

OTHER

• SHARP training (2003)

• Right Fax

• 10 Key

• Office Equipment

• Label Machine

• Safety Training (2008)

• AAR

• Fire Extinguisher Training

• CPR / First Aid

INTERESTS

• Family

• Church

• Collect oil cans

REFERENCES

Lonnie Jones ConocoPhillips, Shipping Team Leader (806) ***-****

Jason Voegeli Devon Energy, Sr. EHS Specialist (405) ***-****

Donna Stinson Rescar, Director, Billing (630) ***-****

Rick Farner BPI, Account Manager (806) ***-****