Office manager

Michele Anderson

**** *. ******** **.

Chandler, AZ 85224

Cell: 814-***-****

Email: ***********@*******.***

Professional Experience

Office Manager July 2009 - Present

First Fidelity Bank Scottsdale, Arizona

Supervise branch operations including service associates and personal bankers

Develop and expand new and existing client relationships by both outside sales calls and internal cross-selling additional products and services.

Train new service associates

Provide back up support to all Arizona locations as needed for staffing; office manager, personal banker, and service associate duties.

Provide solutions to client issues and/or complaints

Originate consumer, home equity loans and lines of credit, mortgages, and small business loans; take applications, gather appropriate documentation, and ensure closing in a timely manner

Maintain FFB high level of customer service with a focus on branch profitability

Adhere to bank policy, make decisions based on policies and procedures while considering client relationship

Coach, motivate, and discipline branch personnel. Administer performance evaluations and recommend appropriate personnel actions.

Private Client relationship portfolio manager

Branch Manager January 2006 – July 2009

Home National Bank Scottsdale, Arizona

Supervise branch operations to ensure security and compliance

Develop and expand new and existing client relationships. Develop and implement marketing strategies to obtain new business ensuring branch performance goals and profitability are met.

Conduct interviews, hire, and train new staff. Coach, motivate, and discipline branch personnel. Administer performance evaluations and recommend appropriate personnel actions.

Provide solutions to client issues and/or complaints

Originate consumer and home equity loans, take applications, and ensure closing in a timely manner

Actively pursue charged off accounts for AZ market, including filing small claims and civil cases to obtain judgments and garnishments in Justice Court

Primary relationship manager for several high value clients

Supervised branch throughout FDIC closure and selling of HNB deposits.

Personal Banker February 2005 - January 2006

Accurately and efficiently process customer transactions

Open new accounts; including personal, business and IRA’s.

Determine customer needs and effectively cross sell additional products and services

Adhere to bank policies and procedures

Conduct branch audits

Make outbound sales calls

Licensed Notary Public

Customer Service Representative September 2000 - January 2005

National City Bank Warren, PA

Accurately and efficiently process customer transactions

Solve customer issues

Recognize potential sales opportunities and refer to appropriate departments

Cross-trained in opening new accounts

Branch Sponsor for new hires

Additional Experience

Manager, Steve’s United News, Warren, PA, April 1994 - August 2000

Computer Skills

Microsoft Office 2010, Works, Windows, Excel, PowerPoint.

Education

Warren Area High School, Warren, Pennsylvania. Business Curriculum certificate.

Mesa Community College, Mesa, AZ – Present

References available upon request.

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