Customer Service High School
Resume:
Nancy Lee
Minneapolis, MN ****2
**********@*****.***
Objective
Seeking a position as to where I can use my knowledge to and gain new skills and experiences and to excel in the position I hold and with the company
Education
Degree: High School Diploma
High School Diploma
Christian Correspondence, GA
May 2007
Degree: Associate Degree
Criminal Justice
Rasmussen, MN
April 2009- Present
Courses: Intro to Criminal Justice, Computer info systems, English Composition, Criminology, Introduction to Communication, Introduction to Corrections, General Psychology, Criminal Law and procedures, Policing in America
Licenses/Certificates/Additional Training
Nurse Assistant
May 2006
MTS, MN
Skills
Ability to maintain a pleasant, courteous manner towards staff members and customers
Good interpersonal skills
Stress tolerance
Capability to perform simple repetitive tasks that may involve unpleasant conditions
Willingness to accept correction and close supervision
Detailed organize
Speaks fluent Hmong & English
40 wpm
Basic Microsoft office 2007
Exercises independent judgment appropriately
Works well independently or with a team
PCA
Sunlight Senior Living
September 2010-Present
Possess a sensitivity and aptitude for working with the elderly
Communicates effectively with residents, families, staffs and other customers
Good interpersonal skills
Helps maintain resident’s physical and emotional well-being
Assists with ADLS
Administers medications and give reminders to residents as required according to the Medical Admin Record
Completes essential paper work
Knowledge and compliance with state regulations
Lead activities assigned
Respect of resident’s privacy
Reorder of medication
Administers insulin
Serve food to residents
Follow policy for administering medications PRN standing orders
Documenting any changes in resident’s conditions in resident’s chart and communication log
Retail Associate
Wal-Mart
Maple grove, MN
September 2008 –September 2009
Find out customer’s need
Describe and apply knowledge of featured products
Answers customer’s queries regarding merchandise and store
Strong interpersonal skills
Receives cash, check, and charge
Provides accurate change and receipt
Places special order
Organizes merchandise
Patience
Customer service oriented
Stress tolerance
Good communication skills
Collections
iQor
Minneapolis, MN
July 2008 - August 2008
Proficient in FACS system negotiation
Skip tracing
Set up payment methods
Resolve consumer’s questions or concerns about their account
Identifies delinquent accounts for collection efforts
Initiate collection activities review existing accounts
Proper handling of inbound and outbound collection calls
Assist consumer on best method of payment option
Follow all company's policies and procedures production standards set by supervisor
Must be met follow all laws that's required to debt collections including but not limiting the FDCPA Negotiate disputes to customer’s satisfaction,
Care manager
Sunrise assisted living
Golden Valley, MN
March 2007 - July 2007
Help residents with their basic daily needs,
Daily activities with residents and plan for the hour/day
Good hospitality towards residents
Respects residents' choices and life style
Interact with residents family of any concern or questions that needs to be questioned
Fill out accident report paper
Assist with activities that are planned
Serve residents in a restaurant manner
Solve any problems that residents are having
Packager
Amerilab/Aerotek
Plymouth, MN
Feb 2006-May 2006
Responsible for ensuring compliance with government and international regulations on safe shipment of products and labeling
Perform basic quality control checks including measuring, weighing, strength, testing, package counts, and evaluating product or package appearance
Relied on instructions and pre-established guidelines to perform the functions of the job
Knowledge of commonly used packaging concepts, practices, and procedures
Contact this candidate