Jesus Rico

*** ******* **. ******, ** *****

972-***-****

z5x4ki@r.postjobfree.com

Objective: Secure a position where my skills and expertise will be of value. Looking forward to collaborating with co-workers and working in a position which allows me to be more efficient.

Education:

The Academy of Irving ISD Aug. 2002- June 2006

Specialty: Criminal Justice

North Lake College Aug. 2009-present

Major: Criminal Justice

Work experience:

T.G. I Friday’s June 16, 2006- Oct. 2, 2006

Host and Bus Boy-Attend all customers and seat them where they can be comfortable. Organize the menus, napkins, silverware, and etc.

Spherion Dec. 10, 2006- June 10, 2009

Customer Service Representative- Handle customer with heed, complaints of their phone not working properly. Dealing with defective phones and shipping new units for the customers. Calm angry, repair trust, locate resources for problem resolution and design best-option solutions.

Team Lead- Take supervisor calls for agents if they need assistance. Train new/old agents on the floor and how to use applications. Web search information for agent needed assistance with the customer.

Supervisor-Gather my team to talk about performance, and understand the customer perspective. Respond to escalation e-mails from CEO/Executives from Sprint. Find a solution for the customer keep them satisfied. Responsible for disciplinary action on agents. Collaborate with other supervisor to inspire our teams. Come up with incentives for the best employee in the call center.

Legal Awards: Most improvement in Math 2002 -2003

Top ten law student 2002

Languages: English and (Fluent) Spanish.

Technology Skill: Microsoft Word

Microsoft Excel

Microsoft Publisher

Web research