Sales Customer Service
Resume:
Benjamin L. Appel
*** ***** **. **** ******, IL *1611
z59lom@r.postjobfree.com
OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills, education, and ability to work well with people.
EDUCATION: Bachelor of Business – December 2002
Western Illinois University - Macomb, Illinois
Major: Business Management
Overall GPA: 3.0
Hearing Aid Specialist Training-September 2010
Heartland Community College/Beltone direct training- Peoria, IL
12 hours credit obtained
PROFESSIONAL EXPERIENCE:
Regional Distribution Center Manager-Marcone Supply-February 2011 to January 2012
• Ensured that orders were filled in a timely manner with minimum errors
• Processed daily operations and sales reports
• Achieved monthly sales budget
• Adjusted inventory daily; via cycle counts, back-orders, error reports, & notified of stock checks
• Ensured that all needed reimbursements were processed correctly
• Engaged in searches for “not found” items in order to ensure orders were complete
• Interviewed and hired qualified employees
• Managed employees to ensure that the team multi-tasked effectively and
• Provided training to new hires
• Conducted employee evaluations and motivated employees to strengthen any weaknesses
Operations Manager - The Sherwin-Williams Co – Normal/Pekin, IL – August 2003 to July 2009
• Achieved sales budget and increased retail sales by over 35% in 2007
• Increased year end sales on a yearly basis
• Excelled in key areas of Operations, Supply chain, & HR Management
• Managed inventory extensively in order to maintain product availability at the lowest interest expense
• Established commercial & retail accounts
• Created Price Record Cards for Accounts with different percentage savings based on volume potential
• Negotiated wholesale prices in order to produce sales with the highest margins
• Ordered products externally to maximize sales
• Conducted quality reviews of business operations to achieve low audit infractions
• Rented many items to customers
• Provided training to new hires and was responsible for additional guidance to the trainees
• Assisted customers from six market segments with finding proper products for their projects
• Participated in exhibition demonstrations and provided technical information to customers
• Ensured good customer service by using strong communication and interpersonal skills
Sales Associate -A & D Staffing Services – Peoria, IL – March 2003 to June 2003
• Established communication and report with employers
• Established accounts in order to increase job placement opportunities for employees
• Conducted interviews with prospective employees
• Reviewed resumes and provided job placement services to clients
• Performed duties to utilize office automation in order to increase efficiency and organization
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Business Management Intern – The Southwestern Company – Nashville, TN – May 2002 to September 2002
• Established clientele accounts consisting of over 2,000 families from various socio-economic levels
• Achieved retail sales of $9,625.00 within a 10 week period
• Executed ordering, accounting, inventory management, sales, and product delivery tasks within a personal business.
ADDITIONAL EXPERIENCE:
Computer Operator – AFNI - Peoria, IL – May 2000 to August 2000
• Created order processing procedures in order to reduce processing time in half and presented it to coworkers
• Prepared customer records in Microsoft Excel and performed data entry tasks
• Directed specific project teams
• Provided customer service to callers
Telemarketer – Triax Cablevision - Chillicothe, IL – October 1997 to August 1998
• Established new accounts and increased sales of cable packages
• Achieved Lead Salesperson title for February 1998 and July 1998
• Assisted in a merger with TCI Cablevision by ensuring a smooth transition in the operations procedures
• Provided training to new employees
Customer Assistant – Menards – Peoria, IL – March 1996 to June 1997
• Assisted customers with locating and selecting merchandise
• Aided customers by delivering heavy purchases to their vehicles
AFFILIATIONS, HONORS and SKILLS:
• Operations Excellence Award – 2005 & 2007
The Sherwin-Williams Company: Attained sales budget with low audit infraction
• Gold Award - 2002
The Southwestern Company: Performed over 80 hours/week for duration of internship
• Big Check Award - 2002
The Southwestern Company: Achieved net savings of over $5,000
• Western Management Society
• Dean’s List: 3 Semesters
• Proficient knowledge of Microsoft Office
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