Customer Service Sales

Lisa Marie Hughes

Phone 240-***-****

*********@*****.***

Profile Summary

• Office Management, Human Resources, Administration and Customer Service

• Excellent proactive and reactive problem solving, organizational, and customer service skills

• Proven track record for excellence in Customer Service Skills, Attention to Detail, Leadership and Business Development

• Able to communicate effectively and efficiently with confidential information

• Proven excellence in marketing strategies, budgeting and training

Employment

Randstad USA

Human Resource Assistant

August 2010-Present

• Recruit and maintain correspondence with all current and prospective Talent

• Answer multi-line phone system

• Schedule and coordinate meetings and job fairs for sales staff

• Assist with all audit related material with applicant files

• Interview, hire and terminate potential applicants and employees for temporary and permanent positions

• Review references and assessment evaluations

• Correspond with sales staff by e-mail and written communication

• Communicate with customers in relation to business needs and open positions

Kaplan University-Hagerstown, MD

Senior Admissions Representative

October. 2007- March 2010

• Recruit and maintain correspondence with all current and prospective students

• Responsible for all audit related material with student files

• Interview applicants to determine motivation, interest, effort, and ability to qualify for programs

• Review programs, and tour facility with prospective students

• Discuss accreditation, placement assistance, and student services with each prospective student

• Schedule testing and financial aid appointments

• Handle student enrollment application process

• Conduct daily interviews, monitor enrollment activities and updating/tracking leads

Adecco-Frederick

Human Resource Office Manager

Jan. 2006-September 2007

• Maintained all sales, marketing and advertising related material

• Maintained all correspondence with Area Vice President and Branch Manager

• Responsible for all purchase orders and office supplies

• Schedule travel and sales visits for all sales and recruiter staff

• Individually responsible for consistent and accurate reporting and spreadsheets of accounts payable and billable

• Answered multi-line phone system and paging system

• Conducted bulk interviews and job fairs

• Responsible for weekly and monthly reporting deadlines for over 600 employees at various light industrial and clerical sites

• Maintained all audit related material in accordance to internal and external employees ie: payroll, WC, unemployment hearings, pay rate

Allegis Group-Hagerstown

Senior Human Resource Assistant

November 2004-Jan. 2006

• Responsible for multi-line phone system

• Maintain daily office schedule and record keeping

• Schedule travel and sales visits for all sales and recruiter staff

• Relayed to contractors all benefit and tax information as well as hiring and terminating contractors in PeopleSoft system.

• Scheduled and attended all jobs fairs, seminars and marketing events

• Maintained all communications with contractors as well as clients i.e.: requests off from work, FMLA policies, performance reviews, worker’s compensation hearings and unemployment claims

• Implemented and maintained 100% payroll accuracy

• Responsible for all purchase orders and office supplies

Aeropostale-Hagerstown

Assistant Store Manager

April 2002- October 2004

• Established and implemented new training procedures and guidelines for new hires, assisted in the opening of two (2) new stores

• Maintained all communications with contractors as well as clients i.e.: requests off from work, FMLA policies, performance reviews, worker’s compensation hearings and unemployment claims

• Responsible for all purchase orders and store supplies

• Developed Excellence in Sales and Projection training course

• Interviewed, hired and terminated all sales associates and key holder positions

• Recorded and maintained all internal benefit distribution

• Responsible for all A/P and A/R & cash flow & cash control logs

• Maintained and recorded all yearly sales projections for management

Ground Round-Hagerstown

Service Manager

Aug. 2000- Feb. 2004

• Assisted in floor charts for weekend staffing, controlled all cash drops for servers and deposit logs

• Prepared, maintained and tracked all records concerning inventories calculated gross monthly profits according to company guidelines

• Opened and closed restaurant, maintained effective housekeeping program

• Interviewed, hired and terminated all service related staff

• Responsible for all service staff training and scheduling

• Maintained and recorded all yearly sales projections for management

Education

A.A.S., Kaplan University

B.S.B.A., American Public University

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